Re: Which modems work on 10mbit ?
 

Are the NTL:250 modems the only SACM Ntl install currently ? Or do they still install the 120/200 etc.

Re: Which modems work on 10mbit ?
 

Hi

I'm new to the forums! :waving:

A point about the sb4100. I have a 100mbit LAN card on my motherboard, connected to my SB4100. It registers as connected at
100mbit/s, so maybe it's just peoples cards/routers that are the problem with this modem?. See image

Regards

Re: Which modems work on 10mbit ?
 

Hello Everyone,

New to the forum but will let you know what I have been told by ntl Customer Services.

I had my broadband upgraded from 3MB to 10MB on Wednesday. I am currently only getting 5MB Down but full speed Up. I am using a ntl:120 modem.

As I am moving house next week, but still staying in same area, I asked about having a new ntl:250 modem installed when the engineer comes to connect my service at the new house, as I am not getting the full 10MB Down. The Customer Service Rep said that everyone with a ntl:120 modem will be getting a new ntl:250 modem as they are not releasing any firmware updates. These new modems will be released in batches but Cust Servs were unable to say when they would start delivering the new modems, but did say it would be this year if you are currently on the 3MB service.

Hope this all makes some sense to some people.

Re: Which modems work on 10mbit ?
 

mines the same but Im getting 5.5 meg it may not be the modem but configuration which NTL will sort :)

Re: Which modems work on 10mbit ?
 

here's hoping :)

Re: Which modems work on 10mbit ?
 

Word around the forum is that the 120 modems can't handle the full 10meg.

Some have called ntl and had it swapped out with a 250 and that has sorted it..

Re: Which modems work on 10mbit ?
 

or maybe they decided to press on with the upgrades anyway since people would still be getting faster speeds, and they can upgrade/swap modems as necessary. Remember that only the existing 3M customers are due to be upgraded this year, that's less than 10% of BB customers.

Re: Which modems work on 10mbit ?
 

can you change the ethernet port duplex setting on a ambit 250 ?

Re: Which modems work on 10mbit ?
 

True but the CS rep obviously didnt think that when he downgraded me again, this whole experience has left a bitter taste in my mouth especially as I am now reading dozens of people did the same as me and got a new modem as a result.
__________________

Are you still going to just wait or have you got a new modem on the way as well?

Re: Which modems work on 10mbit ?
 

Of course I will be asking for my modem to be upgraded, just as anyone else would.

Did you speak to retentions as I advised you to.

Re: Which modems work on 10mbit ?
 

I already said I spoke them if you missed it sorry, they the ones who tried to reupgrade me after I got downgraded but the system wouldnt let them do it.

Or did you mean ring them again and ask for the modem so I have it ready for when I can upgrade again?

Re: Which modems work on 10mbit ?
 

I know a certain person who uncapped his sb3100 motarola modem to 10mb when he was still on 1mb *cough cough* anyways it can handle it, and i've also been told by a cs that it can hadle it.

Re: Which modems work on 10mbit ?
 

I just found this on another good forum... posted by an NTL EMPLOYEE (Senior Tech support)

Sorry if this may have been already posted elsewhere on this forum. :o:

Re: Which modems work on 10mbit ?
 

sorry but i beg to differ on the terayons. i had a terayon tj210 approx 5meg downloads. got it swapped for a ntl 250 now i get nearer 10 meg downloads. 1.16MB/SEC

Re: Which modems work on 10mbit ?
 

I have the TJ210 and I get about 8Mbit connection speed. I think it has more to do with available capacity locally, or perhaps a faulty modem in your case. As I've said before, no one will really know how much their modem can handle until the service is fully enabled and all exchanges are running at full speed.