Cable Forum - Online Banking

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- - Online Banking (https://www.cableforum.uk/board/showthread.php?t=33602805)

Re: Online Banking

Quote:

Originally Posted by lsainsbury (Post 34147739)

PotOfGold - I knwo you say you have not changed any settings etc, but a Firewall update / AV update might have caused it?

Try disabing all the frewalls, av pop-up blockers etc and see if that helps...

If you say it's happening a mutiple PC's, I would sugest you contact you banks technical helpdesk.

This is not just one bank, but two - different issues tho - and as the problem can be "overcome" using a private proxy it does indeed seem to me that the issue is related to BY.

My AV is the same as I use at work - so if that was the cause the problem would be replicated at work, but it's not.

One pc has no firewall (except hardward on the router) and nothing installed - it's just there to provide a gateway for one particular program that runs on it.

Re: Online Banking

Well... after waiting 3 days I finally have a response from BY:

Quote:

Thank you for contacting the Broadband Support Team.

I am sorry to hear you have been having problems with your Service

I refer to your comments regarding problems experienced with accessing you internet banking.

If you?re able to connect to most web sites but are unable to login to
your online banking site or to purchase anything on-line your having a
problem accessing secure sites.

The first thing I would check is if you have any Spyware on the
computer. Spyware programs can be downloaded from www.tucows.com or
www.spychecker.com

Check Firewall/Network Configuration

Make sure that the SSL port (port 443) is open on your network/firewall
(if you have any). There are many different Firewall/Network products,
so we can't give set-by-step instructions. Check the documentation or
help file of the product you use.

Verify that Internet Explorer is using 128-Bit Encryption

To check:

In Internet Explorer, on the Help menu, click About Internet Explorer
The level of encryption on your computer appears next to the words
Cipher Strength. Verify that the Cipher Strength value appears as
128-bit

If the Cipher Strength is anything less then 128-bit, download the
Internet Explorer High Encryption Pack to your computer's hard disk, and
then install it.

Delete Temporary Internet Files

There's also a possibility of some corrupted files in your Temporary
Internet Files (TIF) storage. To clear these:

In Internet Explorer, on the Tools menu, click Internet Options, and
select the General tab
Under Temporary Internet files, click Delete Files, and click OK when
you are prompted to confirm the deletion

Configure Internet Explorer Security, Content, and Advanced Settings

Configure Security settings for the Trusted sites zone in Internet
Explorer:

In Internet Explorer, on the Tools menu, click Internet Options, and
select the Security tab
Select Trusted sites, and then click Default Level

Add the secure Web site you are trying to access to the Trusted sites
zone.

To do so, click Sites, type the address (URL) of the site in the Add
this Web site to the zone box, click Add, click OK, and then click Apply

Clear the Secure Sockets Layer (SSL) slate and AutoComplete history:

In Internet Explorer, on the Tools menu, click Internet Options, and
select the Content tab
Under Certificates, click Clear SSL State
Click OK when you receive the message that the SSL cache was
successfully cleared
Under Personal information, click AutoComplete
Under Clear AutoComplete history, click Clear Forms. Click OK when you
are prompted to confirm the operation.

Verify that Internet Explorer is configured to use SSL 2.0 and SSL 3.0:

In Internet Explorer, on the Tools menu, click Internet Options, and
select the advanced tab
In the Settings box, under the Security header, click to select the Use
SSL 2.0 and Use SSL 3.0 check boxes (if they are not already selected),
and then click OK

Verify that the Date and Time Settings on Your Computer Are Correct

Because SSL certificates have an expiry date, if the date on your
computer isn't correct, it may prevent you from connecting to secure
sites. To verify that your computer is configured with the correct date
and time settings:

Click Start > click Control Panel
Click Date, Time, Language, and Regional Options, and then click Date
and Time
Select the Date & Time tab
Check to make sure that the date and time settings are configured to use
the current date and time, and then click OK

Also, there may be a problem within Internet Explorer, which the
following commands may help with:

Click on Start, then Run and then type in regsvr32 softpub.dll and press
Ok.

Repeat for the following:
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll

I hope this resolves your issue.

Please contact us if you have any further queries.

Yours sincerely,

Kit Man Ho
Broadband Support Team
Telewest Broadband

Rather unfortunate he doesn't seem to have read my actual complaint fully or have a proper understanding of what issue I reported.

Does anyone have an email address for a BY Manager or someone I can copy my response to... ??

Re: Online Banking

Quote:

Originally Posted by PÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¸ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â‚¬Å¡Ã‚Â¬Ãƒâ€šÃ‚Â *ÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¸ÃƒÆ’Ã¢â‚¬ ÃƒÂ¢Ã¢â€šÂ¬Ã¢â€žÂ¢GÃ ƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¸LÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â (Post 34149462)

Well... after waiting 3 days I finally have a response from BY:

Rather unfortunate he doesn't seem to have read my actual complaint fully or have a proper understanding of what issue I reported.

Does anyone have an email address for a BY Manager or someone I can copy my response to... ??

Best to post it on on the newsgroups lots of big heads on there who'll pick it up - theres a guy called Alex something or another who's pretty technical might show an interest.

Re: Online Banking

Quote:

Originally Posted by CrC-3rr0r (Post 34149491)

Best to post it on on the newsgroups lots of big heads on there who'll pick it up - theres a guy called Alex something or another who's pretty technical might show an interest.

erm... newsgroups? Where do I find that and do I need to register?

Re: Online Banking

Quote:

erm... newsgroups? Where do I find that and do I need to register?

Introduction :

http://www.by-users.co.uk/faqs/newsgroups/by-groups/

Getting connected

You must read this first : When you post never use your real email address

http://www.blueyonder.co.uk/blueyond...oting_howavoid

http://www.blueyonder.co.uk/blueyond..._news_overview

Post your concerns to : and check for responses.

news://blueyonder.support.access.hi-speed

Re: Online Banking

Thanks... fingers crossed for a speedy response and some action :dozey:

Re: Online Banking

I have also posted on news blueyonder to back you up

HTTP Proxy Issues : One for management or Alex Brown / PotOfGold : Unable to access online bank whilst previously being able to

As per the threads :

http://www.cableforum.co.uk/board/member.php?u=10770

and blueyonder.support.access.hi-speed : Problem with Online Banking

Could someone please investigate this issue as I have spent a couple hours with PotOfGold trying to resolve this.

We tried everything from different browsers, clearing cache, rebooting equipment, different OS as a last resort we tried different blueyonder proxy servers all to no avail that online banking services from Standlife and Nationwide did not render in the browser.

I therefore suggested that we try my squid proxy located in telehouse London once PotOfGold tried my proxy to connect to the bank she had no problems at all.

So as far as I can see there is a joint issue here :

(1) Blueyonder's HTTP proxy local cache or maybe header issues ? HTTPS cache (you shouldnt be doing this anyway ?) ?

(2) Online bank's local director and or web applications reaction to BY's proxy.

Would you please be kind enough to investigate what changes have been made to you HTTP proxy so that we can maybe understand how to resolve this issue.

Cheers

---------- Post added at 08:48 ---------- Previous post was at 08:37 ----------

Some results PotOfGold :

Hi CrC-3rr0r

We are currently looking into this thanks for the extra info.

-- Kind Regards Tiffani Buchanan blueyonder Technical Support http://status.blueyonder.co.uk/

and also

Hi PotOfGold

Could you please provide a valid blueyonder alias so we can investigate this
further.

-- Kind Regards Tiffani Buchanan blueyonder Technical Support http://status.blueyonder.co.uk/

Re: Online Banking

Quote:

Originally Posted by CrC-3rr0r (Post 34149812)

---------- Post added at 08:48 ---------- Previous post was at 08:37 ----------

Some results PotOfGold :

Hi CrC-3rr0r

We are currently looking into this thanks for the extra info.

-- Kind Regards Tiffani Buchanan blueyonder Technical Support http://status.blueyonder.co.uk/

and also

Hi PotOfGold

Could you please provide a valid blueyonder alias so we can investigate this
further.

-- Kind Regards Tiffani Buchanan blueyonder Technical Support http://status.blueyonder.co.uk/

Thanks for all your help... if they read my posts they would see I have put

Email: potofgold at blueyonder

at the bottom of them... so they wouldn't have had to ask :mad:

I can't access the newsgroups from work so I guess this will take a while to resolve with me not being available at "core hours"??