Re: Poor VM Connection, strange TBB quality monitor etc..
 

That's what we're here for! Keep posting and above all, write the answers down!!

Re: Poor VM Connection, strange TBB quality monitor etc..
 

OK... Nothing major to report. PT came round, talked on the phone to the specialist a bit, added a second SH to run along side to test (i've set up a TBB graph on this one too to compare)... Now, he didn't do anything specifically to my SH... But it's just gone back to normal on the graph (can see slight dip right at the very end):

http://www.thinkbroadband.com/ping/s...04-12-2012.png

Very odd indeed...

Re: Poor VM Connection, strange TBB quality monitor etc..
 

Me too

Re: Poor VM Connection, strange TBB quality monitor etc..
 

So havve you got 2 SHs running (i.e. he split your line and connected to an engineering circuit)?

Re: Poor VM Connection, strange TBB quality monitor etc..
 

http://www.pingtest.net/result/73362493.png

Does this show anything I should complain about ?

Re: Poor VM Connection, strange TBB quality monitor etc..
 

We do have 2 SHs running. The PT replaced the old splitter which had 3 bits coming off it to this which has 5... Photo of it (excuse my skirting boards! :dozey: )



He said he'd be back tomorrow once it's had 24 hours running both SH's together to see if one is faulty and one is OK... or if both are showing weirdness etc.

Re: Poor VM Connection, strange TBB quality monitor etc..
 

on the 2nd you powered down and up which settled the connection, may be new upstream, may be SH glitch. it then started showing signs of going back to how it was today the 4th. just saying a 24hr test may not be long enough.

Re: Poor VM Connection, strange TBB quality monitor etc..
 

So - yoou've got 2 SHs running - one with your kit on it. What's on the other SH? His or your PC?

I noticed 7.3 dB attenuation from the splitter. So your modem stats would be interesting.

If it's your kit on the 2nd SH, TBB and stats would also be interesting. Otherwise what data is being collected over the other SH?

Re: Poor VM Connection, strange TBB quality monitor etc..
 

That's relatively normal - under perfect conditions a 2-way split will give you 3dB attenuation and a 4-way split will give you 6dB. Typical connector losses are around ~0.5dB, so a minimum of 7.0 is to be expected.

It'll probably have the same loss on the upstream too.

Re: Poor VM Connection, strange TBB quality monitor etc..
 

That's why I want to see the stats. The engineer has changed the site conditions.

Re: Poor VM Connection, strange TBB quality monitor etc..
 

Ah. Well compared to the previous 3-way splitter he'll only have an additional ~3.2 dB attenuation, not the full 7.3

Re: Poor VM Connection, strange TBB quality monitor etc..
 

I'm not at home now until Thursday afternoon, by then the second SH will have probably been taken away. So I won't be able to post any stats I'm afraid, my boyfriend probably won't know where to look to show me them to post to you guys.

Both connections are looking pretty stable at the minute actually...so I'm still baffled as to what the problem is!

Mine:
http://www.thinkbroadband.com/ping/s...05-12-2012.png

Second:
http://www.thinkbroadband.com/ping/s...05-12-2012.png

Re: Poor VM Connection, strange TBB quality monitor etc..
 

Can you post the stats for both please? Are they both in the ame SH mode?

It would be interesting to see if you're both in the same frwquency range up/down.

Re: Poor VM Connection, strange TBB quality monitor etc..
 

I can't post stats... I've not got remote access to the SH I don't think. Unless someone can explain how?

I'm on a train though so if I CAN access it remotely, it might be difficult.

Re: Poor VM Connection, strange TBB quality monitor etc..
 

Nah - it can wait. But you can see why it might be interestting. So far, the TBBs correspond.