Cable Forum - 1GB Cap Letter!!!!

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Re: 1GB Cap Letter!!!!

Quote:

Originally Posted by Peach

I think you are kidding yourself.

Well having sold sand to Arabs in my past, and also talked the DSS into reversing decisions on countless benefit claims thought beyond hope of gaining a shift in view more recently, I'm blessed with being an eternal optimist with a track record that justifies that optimism. :)

Re: 1GB Cap Letter!!!!

There are some who will listen if the pressure on them was affecting the uptake of new customers, or was affecting their share prices if we shout long enough and hardf enough and don't fall out between us they have to listen. The biggest differnence between now and the AUP cap being put on is this site is not controled by NTL managment. We are not going to be asked to refrain from speaking our minds or having the thread closed. As NTL notice that this cap keeps hitting the news and others realise that those who might join are choosing ADSL before cable then they will let us do what they said they wanted to do 12 months ago. When I was accepted to the power users committe to try and sort out the best way for both.

Re: 1GB Cap Letter!!!!

Quote:

Originally Posted by SMHarman

You cannot keep ISDN and go DSL. When they take the ISDN away you lose the two numbers mentioned above. Not really an option when they are plastered over national magazines, brochures etc. This leaves my only DSL option as to get a new BT line installed. This seems to confuse the .... out of them as they cannot run the service on a spare pair of the existing cable.

So until the number portability is sorted I am stuck with (and also happy with - except for upload speed) NTL BB. I'm sure I'm not the only one in such a predicament.

Why can't you port your two numbers over to ntl?

Re: 1GB Cap Letter!!!!

Quote:

Originally Posted by andygrif

Why can't you port your two numbers over to ntl?

I only have portability rights to the primary analogue number, so BT tell me.

Re: 1GB Cap Letter!!!!

ntl's Q4 and year end 2003 results go out on the 4th of March.

As far as I can see, if broadband is still making them a fortune (and I fully expect that it is), there is no viable reason for them to start capping/warning/restricting customers.

How could they in good conscience say "We are raking it in but we're gonna squeeze you harder anyway"?

Over the next couple of years as their debt burden reduces further (due to further debt for equity swaps or just good old fashioned repayment) they will have even less excuse to squeeze customers rather than investing at a greater rate in infrastructure.

I've said it before, "ntl cant change human nature". People will continue to download according to their habits and this usage will increase over time as the userbase becomes more internet literate and the content becomes richer.

Re: 1GB Cap Letter!!!!

Quote:

Originally Posted by SMHarman

I only have portability rights to the primary analogue number, so BT tell me.

I suppose that is possible. Couldn't you migrate your primary number to ntl, then surely your other BT line become your primary analogue line. Keep that for a while, say six months - then port that one over to ntl as well!!

Well it's worth a go!

Seriously though, it might be worth giving Ofcom's helpline a call about that, just to make sure BT aren't fobbing you off.

Re: 1GB Cap Letter!!!!

Quote:

Originally Posted by andygrif

Good point - but atm I'm happy with the current situation, the ISDN is a good backup and Cable works well in Hertford so I'll keep the status quo.

Re: 1GB Cap Letter!!!!

Quote:

Originally Posted by Kitty

When I was accepted to the power users committe to try and sort out the best way for both.

What ever happened with regards the PU stuff?

Re: 1GB Cap Letter!!!!

Quote:

Originally Posted by DVS

What ever happened with regards the PU stuff?

It was a complete success. ntl mailed all the 'powerusers' over the last week or so and warned them to cut down ;)

Re: 1GB Cap Letter!!!!

Quote:

Originally Posted by DVS

What ever happened with regards the PU stuff?

Absolutely nothing as far as I'm aware - it was just a good way of fobbing off users and getting them to go away.

Re: 1GB Cap Letter!!!!

Quote:

Originally Posted by DVS

What ever happened with regards the PU stuff?

I had to fill in online questions information under normal circumstances I wouldn't have given to NTL then silence.

I believe they shelved it without another word to anyone who filled in the questions. All emails after the questions didn't get answered even those to Aziad.

Quote:

Cc: Bill <***********@NTL.com>
Subject: RE: NTL's Ridculous 1GB a day download liimt
Date: Sun, 9 Feb 2003 11:44:52 -0000
MIME-Version: 1.0
X-Mailer: Internet Mail Service (5.5.2653.19)
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

Dear Kitty,

Our goal is to want people to have higher speeds and higher usage, and your
levels seems very reasonable to us. There are a small number of users that
are running private networks, data centres and special file-sharing
companies and making it virtually impossible for others to access the high
speed internet and this is what we are figuring out a way to manage.

Please don't downgrade. Our implementation of this User Guidance will be
with co-operation of our customers; 99.9% are happy to modify usage when
they realise that others are not getting the right quality. Also, you're
response is very sincere and based on genuine concern. I am forwarding your
note to Bill Goodland, our internet director who will ensure that you
receive further information on how this works for you.

Nothing will be happening to your service without us speaking to you first.

Many Thanks,

that was Aziads reply notice he sent a copy to bill.

My reply and his second reply.

Quote:

Thanks Kitty. I will add you to Bill's list. Also I am working on further
clarification...I am deeply sorry for causing such confusion and agro with
our wonderful customers. Thank you for your patience.

Thanks,

Aizad

-----Original Message-----
From: kitty
To: Aizad Hussain
Sent: 09/02/03 11:57
Subject: Re: NTL's Ridculous 1GB a day download liimt

Dear Aizad
Thank you for the prompt reply. I have been a very happy customer for a
while and never thought I would be hunting for a new ISP ever again. I
have sent you another e-mail asking if I could be considered for the
power users as I wish to try and find a way to sort this out. I do know
that internet is abused by some and realize that something needs doing
to stop this happening.
Once again thank you for the prompt reply.
Regards
Kitty

Aizad Hussain wrote:

A reply from Bill.

Quote:

Dear ********,

Thanks very much for your feedback - I do understand your point of view.

We are looking now at what services we can offer to the higher bandwidth
using community. If we can help - we will.

Thanks again for taking the time to write.

Bill Goodland.

Quote:

From - Sun Feb 16 17:13:32 2003
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From: "powerusers" <powerusers@ntlworld.com>
To: <kitty@kittysworld.co.uk>
Subject: Power user forum
Date: Sun, 16 Feb 2003 16:50:23 -0000
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Dear Kitty

I'm pleased to tell you that you have been added to our new Power User =
Forum; thank you for agreeing to join.=20

The objective of the Forum is to allow us, at ntl Home, to invite views =
and feedback on planned products and services that we are developing (or =
may develop in the future) for the advanced Internet community.=20

For you, there will be the opportunity both to input your views and =
preferences at an early stage of the development of new services and to =
volunteer to participate in trials of new products and technology from =
time to time.=20

NB. The Forum and trials will be open to ntl customers only.

Thanks again for participating. I'll be in touch again shortly with more =
information.

Stephen Holford

Manager, Power User Forum

powerusers@ntlworld.com=20

Quote:

Dear Power User,

Thank you for joining this group of advanced Internet users. Over the coming weeks and months, we will be inviting you to give us feedback on potential products and services designed for power users. I am grateful to you for making the time to participate and I look forward to better understanding your needs and priorities.

As a first step to achieving this, I would appreciate it if you would complete an initial questionnaire whch we have developed to learn more about you and your Internet usage. The questionnaire can be found at http://www.ntlworld.com/power_users. The information you provide will be treated in strict confidence and will be used only for the development of new products and services and not for any other purposes.

Please note, we will only consider questionnaires that have been completed by registered members of the power user group. Would you therefore ensure that you enter in the space provided in the questionnaire the email address which you used to register (i.e. the address to which this email was sent). The power user group is only open to ntl customers.

The questionaire will be available for the next week (until Wednesday 12th March 2003) and I look forward to your feedback.

Thank you again for taking the time to complete this questionnaire and I will be inviting your views on more specific product developments shortly.

Yours sincerely,

Stephen Holford.

Manager, Power User Forum

After filling in that form the power users was no more except for the people who wanted to try and help NTL to form better relationship and become a better company. I kept trying to find out what had happened to the power users forum but NTL including Aziad didn't reply to another email from me.

Sad to think they sat quiet waiting until 12 month later to try and finish what they started without using the power users in an effort to find a better way of controling the problem or making anolther tier for heavy users.

Re: 1GB Cap Letter!!!!

Quote:

Originally Posted by obvious

It was a complete success. ntl mailed all the 'powerusers' over the last week or so and warned them to cut down ;)

Obvious

Sorry I never had an email like what you discribed.

Re: 1GB Cap Letter!!!!

Quote:

Originally Posted by Kitty

Obvious

Sorry I never had an email like what you discribed.

Was talking about snail mail but it was not an entirely serious comment hence the ;)

I wish there was a bigger 'only joking' type smiley.

Re: 1GB Cap Letter!!!!

Quote:

Originally Posted by Sociable

........I have every faith that common business sense if nothing else will eventually prevail and NTL will eventually come round.

Thank you sociable, that raised a smile in me (in a good way) :) You haven't started drinking early?.........I'm just kidding ;)

It is true that it is sites such as this, that have an impact on ntl to an extent. That impact will be vastly increased with the site's increasingly organised methods of growing and of reaching more customers.

I think the greater impact of the site, will come before ntl gets any 'common business sense', and ntl's, hearts and minds will follow, once we have them by the b@lls -- to slightly misquote Nixon.

Re: 1GB Cap Letter!!!!

Very true Rodd but then I'm in it for the long haul and we collectively have more staying power than they do. :)