Re: Returning something back...Questions..
 

The price of Special Delivery includes the insurance premiums. It may appear low, but then looks at how the costs of postage do ramp up from simple standard letter or parcel post, through recorded delivery to the Special Delevery. Each has its own merits, but overall the royal mail can keep costs effective due to the vast amounts of stuff they do shift, and realistically the proportionately limited number of claims that are made.

Re: Returning something back...Questions..
 

ok so 7 bob it is. Cheers all :)

Re: Returning something back...Questions..
 

Yes, the £6.55 is special delivery for a package up to 2kg insured up to the value of £250.

Re: Returning something back...Questions..
 

Cost me 18.50... just gotta wait and see if i get my money back now. Do they just put the money back into your account or do they send ya a check or summit?.

Re: Returning something back...Questions..
 

That's a lot of money. Was that all postage? It must have been well heavy, and perhaps you went a bit overboard on the protective packaging?

Consumer rights - mail order
 

I bought some PC bits early Sept from OEM supplier.

When built the PC was unreliable.

Talked to returns department who asked me to return mobo, cpu, memory and cooler.

I asked about the cost of the return to me and was told to chase it with Customer service. Thought nothing of it because I had done this before with them. I only asked as I had not dealt with this person before.

Tried to claim back the money today and was told that the company does not refund returned items as they have a return to base (rtb) warrantee now. I explained that I had had this done before AND was told when I returned the goodds that I should take it up with Customer services.

They replied that they rarely refund postage nowadays and basically took the attitude of "tough luck....goodbye".

Looking at my rights on the Office of fair trading it says that I do not have to pay for faulty goods to be returned.

Now, I didn't know this at the time and what defines bulky? Also they could argue that the goods were not yet proven to be faulty, whereas I would say they were.....

Does anyone know where I stand?

Re: Returning something back...Questions..
 

lol bubblewrapped it and stuck label on it. The battery itself about 1kilo, and it had some other stuff like two power cables, one of which had no use at all with the battery. I was surprised it cost that much too.

Got sis to take it to the post office cos she passes it coming back home from school. Would it have been fine to use just bubblewrap to send it cos you could see what it was under it or does it need to be closed away.

Re: Returning something back...Questions..
 

£18.50 is the 2-10kg special delivery rate.

Re: Returning something back...Questions..
 

Depends on how you paid originally, if you paid by credit or debit card it will be refunded to your account.

Re: Consumer rights - mail order
 

Not too sure where you would stand especially as the last bit of the Quote:

I assume you signed for the goods on delivery and therefore does this mean you accepted them? - I know that no one is going to wait around whilst you build the PC and burn test it etc. but depending on the supplier they could get picky?

I personally would try calling back and asking "nicely" to speak to someone in charge explain the situation and ask how you could come to a mutual agreement. I've generally only used SCAN when I've had a return and they send out a courier at their expense to return the goods back to them (albeit it was the courier that damaged them probably in the 1st place)

Re: Returning something back...Questions..
 

Having originally posted the link to the Royal Mail site, you'd think I would have looked at the costs displayed on there oops:

Re: Consumer rights - mail order
 

It is always your job to read the terms and conditions of a sale. Assuming you did this and there was no mention of them arranging to collect faulty items then you would be within your rights to request a refund of the cost incurred in returning them to the company.

I would write a recorded delivery letter to the company secretary asking for a refund of the amount within the next 28 days.

In this letter point out that the items were faulty and you were asked to return them by their representative (name the person you spoke to if possible).

Also point out that at no point was a collection offered to, you were asked to return them.

Add to this a line saying that after taking advice, under distance selling regulations you are not responsible to costs incurred in returning faulty items.

Give them a month to send your money, if they don't then give Trading Standards a call (either your local one or the one local to the company you bought from).

Good luck!

Re: Returning something back...Questions..
 

Spending £200-300 a month with the royal mail and using smartstamp to do it tends to make you start to remember postage rates.

It's actually cheaper to send something between 5-10k special delivery than first class - go figure.

Re: Returning something back...Questions..
 

Thanks but I think I'll decline just this once ;)

Re: Returning something back...Questions..
 

Taking a tad :notopic: , ignore if you want lol...

"Returning something back"- where else would you be returning it? Doesn't make sense.

OK, feel free to give me the :upyours: treatment, but it's annoying me. Oh and I've just got 50/50 on the spelling test thing on tv.