Re: Ntl outsourcing swansea tsb to IBM
 

Hmmmmmmm. I'm afraid I strongly disagree having experienced the IBM-run IT Helpdesk at ntl.

I think that the quality will go down, the costs will Skyrocket as IBM are involved, and the customer will end up getting a worse deal when the effects of Manpower control filter through after a few months.

LOL, sorry but it doesn't work like that. IBM have been in charge of ntl's IT support, etc since 2001, and every single person I've ever spoken to in ntl has been derogatory about the level of service provided by IBM and the prohibitively high costs.
Indeed we will.

Re: Ntl outsourcing swansea tsb to IBM
 

Precisely.

Re: Ntl outsourcing swansea tsb to IBM
 

http://homepage.ntlworld.com/tech_bo..._structure.jpg
http://homepage.ntlworld.com/tech_bo..._structure.jpg
pretty much says it all

Re: Ntl outsourcing swansea tsb to IBM
 

How long before they move these jobs to India, Pakistan or will Iran become the latest target.

Saddly this is not what NTL customers was wanting to hear we was more thinking less bosses and more frontline people who had the companies customers as a priority.

Time for rethinking the options available to most customers if this is the trend that management want they are selling us the customers short and putting our personal details open to abuse from others. Already some in India have shown they can be bribed to give card details out.

The most secure way to control the records of the customers is keeping this in house under total control of the management perhaps new management with the correct ideas on how to improve the system.

Re: Ntl outsourcing swansea tsb to IBM
 

Woah...less haste, more Alpen!
These jobs haven't gone to India. I suppose in theory they might in the future, but also they might not. Let's not start talking about 'giving up ntl services' just because there is a theoretical possibility that some jobs might end up in India. Wait until anything definite is said (which I personally doubt) and then review the situation then.

The recent Fujitsu outsourcing of dialup tech support doesn't seem to be going that way and I have not yet heard any negative feedback from the affected staff, despite dealing with them on a regular basis.

In my time with the company, most of these sort of 'rumours' have turned out to be totally false, and I hear many of them, believe me.

Re: Ntl outsourcing swansea tsb to IBM
 

How do you know it's his webspace?

The only people here who would be able to get any kind of trace on him would possible be the admin team and we're certainly not going to do that.

Re: Ntl outsourcing swansea tsb to IBM
 

What's the problem? If someone was to try and report him, they would need to prove beyond a shadow of a doubt that he is not using webspace belonging to someone else, surely?

Re: Ntl outsourcing swansea tsb to IBM
 

Have I missed something or has Tech boy just posted a rather humorous and witty picture, how does this break the terms of his contract?

Re: Ntl outsourcing swansea tsb to IBM
 

And now back on topic please...

Re: Ntl outsourcing swansea tsb to IBM
 

I would just like to clear things up with Just another noob, I'm making a statement about the upper levels of management the world over, not just in NTL.

I am sorry If I have caused offence to anyone.


Peace Out.

Re: Ntl outsourcing swansea tsb to IBM
 

Department for work and Pensions (DWP) is currently held by EDS, They also Hold Jobcentre plus, and several other BIG, and i mean BIG contracts.
EDS have revenues of approx 20 Billion US dollars, would a company like that deal with manpower if manpower was such a bad company?

Manpower provide staff to EDS for all these accounts.
I wouldnt worry about manpower, it isnt manpower that hold th econtract, if Mnapower dont perform then IBM will get out. Manpower provide staff on the terms IBM setout. Any problems and worries you have will be better addressed to IBM.

Re: Ntl outsourcing swansea tsb to IBM
 

I was talking to a mate about this the other day - the rise of the virtual company where the company is little more than a name and a handful of staff in an office somewhere. Everything is outsourced - contracts are easier to manage than departments. Develop your skills for the new jobs market: know yourself and what you have to offer, market yourself aggressively, and always do what's best for your career. Forget company loyalty because they won't be loyal to you and chances are you'll be employed by an agency anyway. Get what you can out of your company, particularly in terms of training - but know and be clear about what training you need and make sure you get it. Remember that when it comes to agencies you become a comodity just like a packet of cat litter, say. They're not nice people. In my estimations they're down there with Job Centre and DSS staff. It sucks I know but it's a modern world :) The cosy British notion of a job for life just doesn't exist anymore.

Re: Ntl outsourcing swansea tsb to IBM
 

Re: Ntl outsourcing swansea tsb to IBM
 

I hope the ntl management took note of the following, not same industry and internal vs external customers, but...

http://www.computerweekly.com/Article111096.htm

http://www.jimpinto.com/enews/sep26-2003.html#1

Re: Ntl outsourcing swansea tsb to IBM
 

ntl's IT support is already managed by IBM, so ntl have already had first hand experience of the company. The most have some good reason for doing it, otherwise why did not not outsouce to Fujitsu like they did with dial up support :shrug:

I am not going to comment on what i think about IBM's management skills but i just hope it is good as we are being as told it will be. Only time will tell....

MB