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Re: Why I regret joining virgin media
Nope :( I've sort of given up hope now, after reading your reply Ive had a look and my stats now are
Power Level (dBmV) -7.32 -6.97 -7.71 -7.11 RxMER (dB) 35.25 34.77 34.77 35.25 Correctable Codewords 2620778414 2522736618 2486575725 3557667268 Uncorrectable Codewords 8839 8800 8270 7952 T3 Timeouts 195 The CEO's office escalated it to networks well over a week ago and still no news, Im going to be chasing it up tomorrow :( Im beginning to think nobody actually works in networks, its getting to be a bit of a joke Maybe they are fiddling I dont know, my power levels have gone from about +1 to -7, dont know if thats due to the rain or them messing. Id be more annoyed but I havent had much time for the ps3 lately so its not bothered me too much. All my downloads are corrupt, no idea if thats the line or the laptop. To be honest nothing has really happened or changed for over 2 months Did you ever get sorted? |
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What timescale did you get the 195 T3's in. |
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The power levels were ok yesterday, I dont know if its the rain? The T3's are over about four weeks, maybe more. To be honest Ive stopped caring with not gaming online, I do more of that through the winter but I havent had a T4 for a while. They are meant to be getting to the bottom of the codewords and I was meant to be getting a call today but it didnt happen. My snr has dropped aswell.
You can see how it is a few minutes later. Like I say the power levels may be down to them working on it. I just dont know Power Level (dBmV) -7.38 -7.10 -7.74 -7.17 RxMER (dB) 35.08 34.77 34.77 35.08 Correctable Codewords 2627229547 2532771084 2496458161 3565595553 Uncorrectable Codewords 8839 8800 8270 7952 Infact masque if you look at my last update you can see the rise in T3's I dont think this amount is bad I've been told to expect them as normal, think its about 30 a week but I cant be bothered to work it out, even Im losing interest! I often wonder if the CEO bothers to read about these complaints though I doubt it, I know if I was running a business and saw a complaint going on this long with over 12000 views I wouldnt be happy. Im going to have to go now before I start ranting, it just winds me up. |
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If the T3's are over that time then not to worry, half hour a different story.
Your Downstream is not very good though must be a Network issue unless Iggi corrects me. |
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well all I can say is, 50Mb anyone?
[IMG]http://www.speedtest.net/result/886186751.png[/IMG] http://www.pingtest.net/result/20707445.png Im going to give it a week and then see where I stand with cancelling the broadband but keeping the TV, no good being dazzled with the 50Mb number when its such an unreliable service, maybe not to everyone but it has been for me |
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It seems back to normal now, no better no worse |
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I thought you would have been sorted ages ago!
Well I've had an update, apparently some network guys are heading to my UBR tomorrow to have a look, hopefully have more news by the end of the week.... no techs available until monday to sort my power levels out but we are hoping the network guys can sort it |
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Maybe once its sorted I can kick yo ass again lol :D |
Re: Why I regret joining virgin media
Hi Speedy
If you've got the new firmware (?) the T3s might drop - but you have circuit issues clearly. If your T3 level is low, and your uncorrectables aren't rising AND you are getting crap speeds (btw Maidenhead is bad news), then it looks to me like a UBR issue, possibly in combination with a lolcal impairment. Both aspects should be investigated. |
Re: Why I regret joining virgin media
Where have you been hiding :D
Well here are my stats since last posting Power Level (dBmV) -7.68 -7.34 -8.06 -7.45 RxMER (dB) 34.93 34.63 34.77 35.08 Correctable Codewords 3725310913 4256987048 4199612397 626212831 Uncorrectable Codewords 8839 8800 8271 7952 Power Level (dBmV) 45.75 N/A N/A N/A T1 Timeouts 0 T2 Timeouts 0 0 0 0 T3 Timeouts 197 Heres the firmware Config File : S970016db376ed049.cm I should hear back today or tomorrow so I'll see what they say :) |
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This is Software Version : 3.11.1012 |
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Erm yeah I knew that I was just testing you all :erm: :D
I of course meant... Software Version : 3.11.1011 |
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Of course you were speedy:angel: as if you would put us to the test :dunce:.
You haven't been updated yet but I doubt it would solve your problem anyway as yours runs much deeper. Hopefully the network guys will get you sorted soon as it's been dragging on for ages. |
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Did they ever get round to attaching a modem at your green Cab, I wouldn't mind betting that all your problems turn out to be a dirty connection somewhere or a clipping laser. Look at me as if I know what I,m talking about, whilst stabbing wildly at the dark :LOL: |
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Oh pabs, I thought you knew technical terms. SNAFU fits the bill! :D:D:D:D:D
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Yonks indeed! Some would say I have the patience of a Saint |
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I hope they are checking the right one for you.;):D |
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Re: Why I regret joining virgin media
Speedy, the firmware is on the Information page because I can't glean it from the config filename. But by all measures your RxMER is too low as with your DS power level. If the US is OK, then my money's on an amplifier malfunction - assuming your T3s aren't growing and your TEKs have disappeared because you have firmware 10.12.
It just needs a systematic investigation |
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up is
Power Level (dBmV) 45.75 He said my snr is fine where it is and I think he said I'll only run in to trouble at about 28, I'll see what they say tomorrow but looks like it might be monday before a tech can sort the power levels :( two of the channels are showing in the red on his screen |
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Of course you could be on 64QAM. For years I was on 256QAM; last week I was moved to the Knowsley head end on 64QAM (slightly better peak time performance actually). I understand from Igni that this change is likely due to the 10:1 resegmentation that's going on. So if you're on 64QAM, then 34 dBmv is fine as the lower threshold is 24 dB. Nut your -8 dBmv is no good and hence your correctables. |
Re: Why I regret joining virgin media
Im on 256 mate and my correctables have always been like that, even with +1dBmv. I'll see what tomorrow brings and report back :) I started with around 38dB in Jan, now Im down to 34, the repull did more harm than good!
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Re: Why I regret joining virgin media
Post 213 Seph He's still on 1011
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Re: Why I regret joining virgin media
As promised, an update.............there has been no update :D May now be an update on Monday.
Yep Im still on 1011 and I was told as Im ex telewest they do us last, they are doing ex NTL first though I may have the new firmware in the next few weeks. Obviously that wont solve the codewords and definitely not the power levels but hey Im not one to complain ;) |
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However don't despair, my probs are completely different to yours (upstream congestion in a nutshell) and this patch might make a fair bit of difference to you, once your levels are sorted that is. Funny thing I've noticed tonight after doing the usual barrage of test's, my ping is a little better than normal likewise the level of Jitter (either that or all the students are on the lash :beer:). I've also put my name forward for the closed trial of the next firmware release, but as yet don't know if I will be accepted, its supposed to help stabilise the upload somehow. I don't have the foggiest how this is achieved but I,m all for progress so bring it on I say. You gotta admire the irony though as I was on the phone to $ky on Friday asking what offers they had on :tiptoe:. I,m gonna have a blast on MW2 at some point tonight, just to see how it behaves but having not played it much for the last few weeks I,m bound to be a bit rusty. Keep us informed of your progress and I will keep my fingers crossed for you dude, its about time you turned the corner with this. catch ya later homey :D |
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Will be amusing if it turns out to be the section of the repull they couldnt be bothered to do :rolleyes: Rather confusing as after all the visits I had they said everything local to me was 100% fine and it had to be a fault further up the network. They said the codewords were being caused before my cab, now after waiting over 3 weeks they are saying its local to me. Arse and elbow spring to mind. Got a tech booked for friday to sort out the near -8 power levels. Even my contact seems to have conceded I might have to change provider if they cant find the fault as that was mentioned towards the end of the update. Im told to wait and see what happens on Friday but after 6months of this my optimism has gone :( oh forgot to add it was mentioned there might be a faulty tap, dont know if thats to do with my power levels or my ongoing problems If you google "joining virgin" this thread appears on the first search page so surely it suits vm if they pull out all the stops and just fix it, can someone (seph?) kindly PM me Neil B's email address I think its about time I sent him an email. I couldnt have a nicer bloke dealing with all this but he can only go off what he's told by networks, he couldnt do anymore than he has done for me or be more helpful but here we are back to square one |
Re: Why I regret joining virgin media
The email address is not a secret because basically it just goes to the CEO's staff not him personally.;)
neil.berkett@virginmedia.co.uk |
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oh ffs lol does he not have a direct email, come on masque spill the beans or do I have to parade outside his house with scantily clad ladies with writing on their ass cheeks to get his attention? I thought he might have a personal one as it got deleted from VM's support site. You might want to edit your post I dont think the office will be too pleased about it being here but then again I dont quite care anymore. Masque if you can look direct in to my notes then let me know via pm, none of it makes any sense, its from one department to the other, Im not grey yet but Im deffo heading that way :(
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The is no way that I can view your account as that would be a breach of DPA and I can be prosecuted and fined for it and no staff member on here would ever attempt such an act, also it leaves footprints in the account that anyone investigating your issue can see and would expect notes giving the reasons for accessing that account.:erm: |
Re: Why I regret joining virgin media
but it just goes to the ceo's office?
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:( I just give up :banghead::cry: surely if it was addressed to Neil it would be passed on, then again Im known for being naive :(
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I assumed there would be someone paid to sort the email and either trash (things like spam), forward complaints to CEO office and foward on email they feel the CEO should read to some private internal email address.
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I dont need to email Neil, I was just venting my anger, we all have to now and then :)
Well had my visit. Was glad it was the helpful tech, nice bloke he his :) The bits I can remember are he'd expect 18db signal loss along the run but I have 30db loss. My power levels showing on the modem were -7 but on his meter they were actually -13 or -16. Hes sorted the power levels and got it at -6 on his meter, zero on my modem page. Now, some may remember the nearly there repull, i.e they didnt bother doing the garden. Im now having a full repull done (did you see that coming?) :LOL::LOL: he couldnt find where they had spliced the cables to connect the old with the new and couldnt understand why they didnt do a full repull. Im 100% the power levels only dropped after heavy rain and they have stayed that low even after a couple of drier days. They shouldnt have spliced, thats just for temp repairs apparently So he's getting it rushed through for a repull again :D Im in a good mood now, I thought Id just get someone turn up, set the power levels and leave me to it forgot to mention, my upstream is Power Level (dBmV) 38.50 |
Re: Why I regret joining virgin media
Unless I'm mistaken (and someone will quickly tell me if I am), they pull from the cabinet to your drop point. Then they dig your garden up (first time), put a plastic sheathe with more coax up to your outside wall point, the other end goes into your drop point where there's a connector. Are they going to do both this time?
And what did he do to get DS power up? P.S. I'm in WA7 tonight. |
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I've been told it should just be one run of cable from the cab to my house and thats how the repull will be done, so yep through the garden aswell this time. He got the power up by moving me up a tap at the cab though my upstream has gone from 42 to 38, no idea if thats ok or not but I guess it will be sorted with the repull. Dont know if you remember but the last repull did more harm than good, dropping my snr by a couple of db's
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Re: Why I regret joining virgin media
When they do another re-pull, do get the power level checked again as you've been moved up to overcome some attenuation. DS should be between -3 dBmv & +6 dBmv; US should be between 35 dBmv and 50 dBmv. IMO 33 dBmv is OK (others disagree); Over 50 dBmv is usually OK but should be below 55 dBmv. I'm always suspicious of anything that has to push hard i.e. above 50 dBmv.
Upstream needs to be checked by refreshing the screen every 5 seconds to ensure it's stable within ½ dBmv. Finally, there should be no uncorrectables after downloading data. |
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Just an update and should be the last. I had the repull done last Wednesday, Tuesdays was cancelled due to the crew apparently ringing in sick :erm: Anyway, this crew were great, no moaning about the garden etc like the guys who did the half repull in May. I told them what had happened and then they uncovered a grid in the street. In May they connected old to new cable :( worse still they had just cut the cable and joined it wrapping it in insulation tape, no gel pack used. Lo and behold we find a grid full of water with my cable sat in it (should have checked the grids when you said Seph, you were spot on) The guys that came last week were laughing at the last crews attempt which said it all to me. I really appreciated their honesty though and went off to work and left them to it. Came back home to a full repull and an extremely neat job through the garden. Top blokes and Ive asked this to be fed back to their manager. Ive now had two runs through the garden, both really neat so the stories you hear about messy installs dont seem to be the norm. Since the full repull I still have the correctables climbing as they always have and now only get about 2 t3's per day. I've also had the firmware update AND my service now seems fine. I went on the ps3 and no lag at all, not tried downloading but Im not fussed about that, gaming is more my thing than piracy :D (got toy story 3 on disc for £1 so who needs the hassle of being caught lol) I even managed to kill pabs a few times so a definite improvement :p: So as Im now happy with my service Im just going to ignore the codewords etc and see how I go, I dont think we will ever get to the bottom of them. I've closed the complaint down now and just need to send NB an email praising my contact at VM for sticking through all this and not fobbing me off. Theres no doubt whatsoever Id no longer be a VM customer if it wasnt for him so praise where praise is due. Finally an ending to the story, didnt think Id ever get there! I know the codewords arent sorted and thats a shame, more to know whats causing them but as the line is now OK its time to enjoy it, watch out Pabs, Im coming to get you :D down Power Level (dBmV) 1.78 1.68 1.34 2.12 RxMER (dB) 36.39 35.97 35.97 36.84 Correctable Codewords 12266111 19752829 19902292 15500238 Uncorrectable Codewords 290 262 251 269 up Mini-Slot Size 2 N/A N/A N/A Power Level (dBmV) 44.50 Thanks for listening! |
Re: Why I regret joining virgin media
bring it on succa,
glad to hear your FINALLY sorted, looking forward to having my backside handed to me again like the other night lol Might be on tonight but cant guarantee, as I,m supposed to be having a cod4 night with the guys on my xbox |
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p.s thanks jo xxx ;) |
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I still use my xbox a lot because Ive got a load of really sound guys that I play with on there regularly, who also have the same sick sense of humour I have :erm: later dude, going for a quick blast on MW2 now on the ps3 |
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Just a little update. Still have the correctables but everything has been great. Gaming is top notch and whats even better is torrents are now ok. I was downloading torrents before the 2nd repull and they were corrupt, I was getting CRC errors which after some googling is meant to be a faulty hard drive but ever since the repull all my downloads are spot on, even better they download at the speeds they should do! Only had 3 T3's since the repull.
Im now one happy VM customer and glad I stuck with it :) Huge thanks to M.V in the CEO's office |
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FYI my problems have still not gone away, however I have seen a slight improvement since vm switched off all the dodgy boxes in my area :D (nice one vm). I still get the same lag spikes whilst gaming, slightly less frequent and severe I think but its hard to tell. According to our contact the upstream utilisation on my port is now good, yet running tests still show some upstream packet loss (up to 40%, see attachement). This seemed to clear up after 7pm last night and wasn't too bad after that, but I,m running out of excuses on what to blame it on. I,m now starting to think its maybe an interference problem at my end.:confused: Anyway still glad to here your sorted speedy and look forward to bumping into you on MW2 sometime :p: |
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Best wishes, Speedie.
Meet you at the Tale of Spice in Runcorn soon! |
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Next time you're up at the Adlington one, let me know mate. You're quite the curry monster arent you, do you do tours of the uk sampling fine Indian cuisine? :) How did you get on with the netgear, was it any better? Thanks again for all your help seph, I wouldnt have stuck around for them to fix it if it wasn't for you.
Pabs, did you ever move the router away from all the other electrical stuff? If it was me Id plug straight in to the modem, forget the router and have the modem in the middle of the room on its own to test it. I'll be on this sunday/monday night, I'll come join you big boys and show you how its done, snipers only ;) |
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One thing that may be worth a mention is the fact that where the cable comes through the house brickwork, the white box is screwed just an inch above the radiator pipework, and behind this pipework runs an extension lead to power the phone on the other side of the living room. Only problem is I cant eliminate this as a noise source as its the point of entry into the property. |
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After downloading various films I can confirm that the errors were indeed due to a bad line as they are now perfect,even though some techs said there was nothing was wrong with the line this proves otherwise. Im sure I remember you saying your equipment was near the tv etc so its worth looking in to, you obviously had a line fault but that may have been fixed with the upload congestion, could be your line is perfect but its probs at your end. Anyhow, I'll be heading to you in Sept to see you work your magic on my 2 duff x boxes, would be cool to kick ya ass on a different console :D |
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Ive had a good sort out behind my TV, and moved things around whilst re routing the vm cabling and making sure there are no kinks in the coax etc. Yet I,m still seeing the same issues as before, but at least at the moment its usable, there has definitely been an improvement in the upstream just these damn lag spikes, although frequent only last for a brief moment. although I cant rule out my end completely I would have thought that interference from near by equipment would effect the downstream as well but that never returns any packet loss. :confused: I tried to relocate the modem but the coax isn't long enough.......so I've just moved it as far away as possible for now, I will bypass the router later tonight to see if it makes a difference, fingers crossed. I will look forward to you coming round next month, but Ive no guarantees with your xbox's, they are built like crap and don't always respond well to open heart surgery. I might be on later and if your about I will chuck you an invite, but go easy speedy I,m not a wipper snapper like you :D |
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Hay speedy how have you found gaming since your line fault was sorted, I know you said a while ago that gaming was perfect, but now you've had chance to live with it for a while has your opinion changed, have you tried hosting?
In your last reply you mentioned about me moving the cm entry point and to be fair its not a bad idea but the amount of damage it caused drilling through the brickwork I,d be loathed to have any more done, however I did have a look in the brown box on the wall at weekend and noticed the cable was coiled up a couple of times before it enter's the brickwork. I,m sure I read somewhere that you need to remove kinks or tight radius's in the cable as it can cause interference, so next time the weather is nice I,m gonna get rid of all the slack. Anyway looking at my probs with a fresh pair of eyes, I think my line is as good as I can expect, sometimes its great and sometimes not so, Its probably just the nature of the beast. I don't get any T3 or T4 timeouts any more, and my codeworks climb so slow its not worth mentioning, so I think its about time I got Marc to close the case and I just get on with using it, accepting that it aint gonna be perfect 24,7. I did try gaming without the router in place on Sunday evening and it was hard to notice a difference, so I cant categorically rule it out, so sod it I,m just gonna chillout about it (for now) and just crack on unlocking FMJ on every weapon on MW2. I spent Sunday evening running round with just shot guns only, and I think some guys were getting a wee bit miffed :) good fun though. Look forward to teaching you a lesson again...............possibly..................not. ..... :) |
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sorry mate I havent been playing on my name for a bit. So far so good here :D I do still get some lag but with games like mw2 where anyone can host its to be expected, the game seems to pick me as host quite a lot now and Ive not heard abuse down the headset so it must be ok for everyone else.
I just got it in my head it wont be perfect all the time, compared to TalkTalk its miles better, no peak time congestion making it unusable. Yep I remember Seph once advised me to check for kinks as a cause to my codewords. I no longer get the T3's either. I'll be on tonight so I might see you on there :) |
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I,m quite interested in how these kinks can cause interference, just the mechanics behind why more than anything, I don't want to delve too deep or I'll just get :confused: Catch ya for a blast if your on tonight then, I will be the one using all the naff weapons you don't normally use because they suck lol, last night I used the F2000 until I unlocked FMJ and it still sucked ass. Oops sorry mods :shocked: |
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Hi pabscars
Trying to get host myself on MW2 is now nearly imposable.Codewords sneaking up a bit.Its just great that I'm on 50meg and cant get host.I play with a neighbour who's on 10meg virgin and he always gets host over me..Does the xbox pick a host with the best ping, our is it the best upload??? |
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How much jitter do you get on pingtest.net to the london server. Ive noticed on MW2 that most games for me play at 50ms ping but that can and does increase up into the 100's but always plays smoothest when I,m in a 70 to 80 ms ping game. how about you |
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I've seen lots of different answers to that such as
1.sends packets and whoever receives them the quickest is host 2. picks the worse connection 3. goes off upload speed never found the right answer though judging by some recent games Ive had I think it picks those furthest away from everybody else, i.e a tent in the middle of the sahara. Does seem abit random as I was picked as host with good and bad line quality |
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Date Minimum (Ms) Maximum (Ms) Average (Ms)
01/09/2010 12.04...... 167.39.... 62.88 31/08/2010 12.1...... 175.98..... 63.65 30/08/2010 12.38..... 178.25..... 64.1 29/08/2010 12.36..... 168.3 ..... 62.82 28/08/2010 11.86..... 173.43..... 63.23 27/08/2010 11.86..... 173.81..... 63.46 26/08/2010 12.16..... 172.72..... 55.31 25/08/2010 11.89..... 166.16..... 63.7 Iam at work at the moment but going of the SamKnows Performance Monitoring site this is my results for latency |
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