Re: Upload question
 

Huh?

Have you actually read what the 1 refers to? Its a page load of vague statements and no real numbers, which basically just highlights the very point we are making, well played. :)

Re: Upload question
 

That's a different point. Everyone reading the FUP understands what it is trying to do - namely reduce individual load at peak times.

That VM refuse to provide any figures is nothing short of disgraceful. This is where attack should be focused. It is unfair and one sided and may be unenforceable in law if anyone cares to take them to court.

And of course I've read it. I've tried to put it all in one place here.

Re: Upload question
 

I understand what they are trying to do, but they shouldn't use the word unlimited while they are doing it. The practice of sticking extra stipulations onto a word that completely contradict the meaning of the word, is at best dubious, at worst its blatantly fraudulent.

I agree Virgin's refusal to provide actual numbers is disgraceful. Its like saying the speed limit on a road is unlimited, then punishing people for breaking the speed limit without telling them what said limit actually is. I agree, I think they could be on shaky ground should anyone legally challenge them.

Re: Upload question
 

Here we go again. "Unlimited1" qualifies "unlimited" - it doesn't contradict it. It tells you what is unlimited (volume) and sets rate of volume aside for traffic management. For all but the DUP letters, it tells you what the limits are.

Re: Upload question
 

Hmmm not sure how you figure that, if 1 = a statement that contradicts the word it is attached to then I don't see how that qualifies anything.

Nothing about the service is unlimited once you take into account STM, FUP and anything else they want to throw in, so why are they using the word unlimited? This really isn't a difficult question, ask 10 people in the street to define the word unlimited and they will all give you the much same answer, and it isn't the same answer as Virgin are giving. :)

Re: Upload question
 

As you know, the "unlimited1" printed differently in the adverts, the "1" being a superscript suffic. It's the same as an * you see on adverts that lead you small print with "terms & conditions apply".

That is fully accepted in advertising standards and in the courts. The "1" qualifies the word "unlimited" by pointing you to a raft of limitations other than volume.

Ask 10 intelligent peopke in the street what "unlimited1" means when shown to them in an advert and they'd say what I'm saying. Volume is unlimited - you just cant download it always at the rate you want. That they don't tell you when you're gonna hit a threshold is downright shameful.

Re: Upload question
 

I know exactly what it is, it still doesn't change the fact that it completely contradicts the meaning of the word its attached to.


un·lim·it·ed
[uhn-lim-i-tid]

adjective
1. Not limited; unrestricted; unconfined: unlimited trade.

2. Boundless; infinite; vast: the unlimited skies.

3. Without any qualification or exception; unconditional.

The important words to note there are "unrestricted" "infinite" and "unconditional" Do any of those words describe Virgins broadband service? Not even close.

I'm not sure why your trying to defend said practice, regardless of how advertising standards see it.

And I took the time to ask 10 intelligent people earlier today, none of them said what you are saying. And volume isn't unlimited, if it was then they wouldn't be sending people letters for overuse, seriously at least try to keep up. :)

Re: Upload question
 

In that case no broadband is unlimited, all lines are limited to the maximum speed they can go :)

Re: Upload question
 

Also perfectly irrelevant, as has been done to death the ASA and Ofcom are fine with the definition VM are using. Take it up with them, VM will naturally take as much latitude as ASA/Ofcom permit them.