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-   -   30M : Virgin Media Virus Letter? (https://www.cableforum.uk/board/showthread.php?t=33678353)

Sirius 04-06-2011 12:39
Re: Virgin Media Virus Letter?
 
Quote:
Originally Posted by Chrysalis (Post 35251661)
yes it could well be sent to the wrong person and especially if its old, that would depend on if VM have accurate records of past IP usage history.
Pretty certain they do. I think its a legal requirement

How do you think they can give the details of a customer to the court if the court request it should that customer have been identified as having been file sharing ?

You really are trying your damndest to find as much fault with this as you can aren't you.

Chrysalis 04-06-2011 12:44
Re: Virgin Media Virus Letter?
 
I would assume they are recorded.

Peter_ 04-06-2011 14:17
Re: Virgin Media Virus Letter?
 
Quote:
Originally Posted by Welshchris (Post 35251665)
i just put the number in on that letter to google expecting to find atleast one reference to it somewhere and NOTHING. I find it weird that they say they can remotely access of ur system and help clean a virus. Usually companies dont like to get involved in such things so directly incase of data loss which u may blame them for.
Are you the only person who has not heard of Digital Home Support.

http://help.virginmedia.com/system/s...ICLE_ID=195442

Quote:
Our free support is there to help you with the services and products you get directly from Virgin Media.
It doesn’t include help with the digital stuff you bought yourself and isn’t supplied by Virgin Media such as your own computer or your own (non Virgin Media) wireless router.
This is where Virgin Media Digital Home Support comes in. Digital Home Support offers 24-hour care for you, your computer and your digital gadgets. If you have a question or a crisis, morning, noon or night, our Tech Experts are on hand to help.

Kymmy 04-06-2011 15:04
Re: Virgin Media Virus Letter?
 
Image in post #4 reduced to link due to it being oversized please reduce in size if you want to re-instate as a picture

Welshchris 04-06-2011 19:16
Re: Virgin Media Virus Letter?
 
Quote:
Originally Posted by Masque (Post 35251713)
Are you the only person who has not heard of Digital Home Support.

http://help.virginmedia.com/system/s...ICLE_ID=195442
Possible because i would rather put my computer in the hands of PC World before i would with Virgin ;)

Sirius 04-06-2011 19:29
Re: Virgin Media Virus Letter?
 
Quote:
Originally Posted by Welsh Chris (Post 35251868)
Possible because i would rather put my computer in the hands of PC World before i would with Virgin ;)
That would be your choice. PC world is at the bottom of my list of companies to trust and have a similar position as BT,Centrica and any union.

Peter_ 04-06-2011 21:42
Re: Virgin Media Virus Letter?
 
Quote:
Originally Posted by Welshchris (Post 35251868)
Possible because i would rather put my computer in the hands of PC World before i would with Virgin ;)
They doing remote access and will stay on the phone for as long as it takes and they are all computer guys who do not have a script as oddly enough you cannot fix a computer from a script, also it is a company called Radialpoint providing the service for Virginmedia with a much better reputation than the bottom feeding guys from PC World called the Tech Guys.

pip08456 04-06-2011 21:45
Re: Virgin Media Virus Letter?
 
Quote:
Originally Posted by Kymmy (Post 35251624)
Sorry I thought you meant an email.. :blush:

Install Spybot S&D and also Malwarebytes do a full scan on both and that should find and cure the issue..
Good advice Kymmy.

You could always do an online scan with Housecall as well.

Nopanic 04-06-2011 21:54
Re: Virgin Media Virus Letter?
 
Quote:
Originally Posted by Chrysalis (Post 35251623)
Seems an odd way to deal with it by sending letter, I would expect isp to suspend your account and then ring you up to help you in cleaning the infection before reinstating the account.
I would expect a lock down too .. but they can't do cold calling, DPA restrictions ..

Quote:
Originally Posted by Neo-Tech (Post 35251659)
Hmm yeah, but what if your IP has changed? This is over 4 months old, and their IP could have changed since and someone else might have it?

I know VM IPs can change like BT's without a reboot, happened to a friend of mine who got moved to a different port but his modem didn't restart or say anything in the modem logs.
Quote:
Originally Posted by Sirius (Post 35251666)
Pretty certain they do. I think its a legal requirement

How do you think they can give the details of a customer to the court if the court request it should that customer have been identified as having been file sharing ?

You really are trying your damndest to find as much fault with this as you can aren't you.
VM do, they have to keep them for a certain amount of time by Law and for some odd reason that amount of time is very restricted information .. I had to agree to some weird things before I was told .. one of which is to never kick a cat ..

Skie 04-06-2011 22:23
Re: Virgin Media Virus Letter?
 
Quote:
Originally Posted by Nopanic (Post 35251946)
I would expect a lock down too .. but they can't do cold calling, DPA restrictions ..
DPA dosent stop a company contacting its own customers. Banks call their customers all the time to check transactions (and try and sell bleeding products..)

Nopanic 04-06-2011 22:25
Re: Virgin Media Virus Letter?
 
Quote:
Originally Posted by Skie (Post 35251967)
DPA dosent stop a company contacting its own customers. Banks call their customers all the time to check transactions (and try and sell bleeding products..)
For some reason around DPA, VM do not allow for cold calling of customers around faults or account issues.

If for example I were to find an account sending spam email, I would lock the mailbox, note the account and wait for them to call. To be perfectly honest I've never thought to question it, it's been like that since back when I was taking calls ..

Peter_ 04-06-2011 22:26
Re: Virgin Media Virus Letter?
 
Quote:
Originally Posted by Skie (Post 35251967)
DPA dosent stop a company contacting its own customers. Banks call their customers all the time to check transactions (and try and sell bleeding products..)
That is rather different to what we are allowed to do under the regulations as a telecommunications company.

pip08456 04-06-2011 22:33
Re: Virgin Media Virus Letter?
 
Quote:
Originally Posted by Nopanic (Post 35251971)
For some reason around DPA, VM do not allow for cold calling of customers around faults or account issues.

If for example I were to find an account sending spam email, I would lock the mailbox, note the account and wait for them to call. To be perfectly honest I've never thought to question it, it's been like that since back when I was taking calls ..
Never stopped VM calling me about account issues when I was with.

I just used to ask them for the 3rd letter of my password to authenticate them. When they refused due to DPA I politely told them I would not talk to them.

DPA works both ways!

Welshchris 04-06-2011 22:35
Re: Virgin Media Virus Letter?
 
Quote:
Originally Posted by Masque (Post 35251938)
They doing remote access and will stay on the phone for as long as it takes and they are all computer guys who do not have a script as oddly enough you cannot fix a computer from a script, also it is a company called Radialpoint providing the service for Virginmedia with a much better reputation than the bottom feeding guys from PC World called the Tech Guys.
atleast the "Bottom feeding guys from PC World" u dont have a language barrier with in understanding and dont always end up with the same thing "ITS YOUR PC THATS THE FAULT!"

Nopanic 04-06-2011 22:36
Re: Virgin Media Virus Letter?
 
Quote:
Originally Posted by pip08456 (Post 35251977)
Never stopped VM calling me about account issues when I was with.

I just used to ask them for the 3rd letter of my password to authenticate them. When they refused due to DPA I politely told them I would not talk to them.

DPA works both ways!
Did you call them first ? they can call you back ..

Quote:
Originally Posted by Welshchris (Post 35251978)
atleast the "Bottom feeding guys from PC World" u dont have a language barrier with in understanding and dont always end up with the same thing "ITS YOUR PC THATS THE FAULT!"
Once you explain to the guys at PC world what a PC is and that you want it fixing not replacing with some boated POS .. :td:


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