Re: Just Upgraded To 50MB Broadband As A VIP User
 

No that is different and they will check.;)

Re: Just Upgraded To 50MB Broadband As A VIP User
 

Check what???

Re: Just Upgraded To 50MB Broadband As A VIP User
 

That is an old trick no longer allowed as they do check the address, something they never used to do in the old days.

Re: Just Upgraded To 50MB Broadband As A VIP User
 

And checking the address is going to prove?

Re: Just Upgraded To 50MB Broadband As A VIP User
 

The funny thing is I ask this because that's what a VM person actually told me to do on the phone when I was enquiring about a deal on the 50Mb broadband ;)

Re: Just Upgraded To 50MB Broadband As A VIP User
 

I presume your partner will pass the credit check.

Re: Just Upgraded To 50MB Broadband As A VIP User
 

Had it installed today, i was at work when the chap came, my misses was in.

Everything ok but no free wireless router? Just the new modem.

Am i right in thinking i should have got a free wireless router with the installation aswell?

Re: Just Upgraded To 50MB Broadband As A VIP User
 

The twitter team told me new router + new dongle when I moaned about the £35 + £20 they want for non-VIP upgrades. See part of their email in my "Decided not to upgrade" thread.

Re: Just Upgraded To 50MB Broadband As A VIP User
 

have you already got a virgin router?

Re: Just Upgraded To 50MB Broadband As A VIP User
 

Did you get a new installation today, if so it should come with a free router and you will need to them for one to be sent out.

Re: Just Upgraded To 50MB Broadband As A VIP User
 

I have my own wireless router, NOT a virgin media one.. My router is an old D Link router which only gives me a download speed of 5MB, when im surfing wireless...

Yes Masque had 50mb installed today, was on 20mb..

Re: Just Upgraded To 50MB Broadband As A VIP User
 

You should've got a new router and dongle.

Re: Just Upgraded To 50MB Broadband As A VIP User
 

So do i just call up CS tomorrow and say he didnt leave me the router?

Thanks for the help guys.

Re: Just Upgraded To 50MB Broadband As A VIP User
 

Yes ring them up and don't forget to mention the wirless dongle either.

"Wireless "N" Router

The nippy wireless 'N' router gives you all the same great benefits as our Virgin Media Hub, like blazing fast data transfers, fantastic range and the latest wireless encryption technology.

You'll get a super-advanced modem too.

New and existing customers: Free when you add or upgrade to Broadband XXL (includes a free USB adapter)"

Wireless "N" Adapter
If your computer doesn't have a built-in wireless "N" adapter, you'll need this adapter to get all the benefits of your wireless "N" router. Suitable for desktops and laptops.

New and existing customers: £30 with Broadband L or XL, free with Broadband XXL

http://allyours.virginmedia.com/html.../wireless.html

Re: Just Upgraded To 50MB Broadband As A VIP User
 

Just rang customer services and told them that the engineer didn't give me the router and he said that he will put a claim in or something and that an engineer will bring it round within 7 days? Does that sound about right? Also I was told the Sky Premium HD channels are NOT free on VIP50??