Originally Posted by WHISTLED (Post 34644684)

Churn has never been better actually. Even Non pay is pretty good unlike the market model.

As if a whole department including hundreds of normal Customer Care that are cross trained were all signed out.

Obviously a fault and by the sounds of it the IVR was trying to connect you to an individual extension not a hunt group. They took plenty of calls.

Originally Posted by rossdagley (Post 34644839)

I didn't think VM had faults? There's never been one when I've phoned up to say the service isn't working - it's all fibre optic you know!

Originally Posted by Sirius (Post 34644856)

Instead of ranting, Put your message across in a grown up adult way. At the moment you sound like a ranting chip on the shoulder and if i was working for them i would not want to help you if i was going to be spoken to in that fashion.