Re: Why I regret joining virgin media
 

Well if you want to get into a peeing contest have a laugh at this :shocked: :D

Re: Why I regret joining virgin media
 

Bloody show off :D

Quite odd that Im looking forward to 10Mb!

Re: Why I regret joining virgin media
 

You started it :D

In a way so am I, as long as it works that is, I rang Mr CEO up today just to report the upload light flashing continuously last night (no internet), he said something about that might indicate a specific fault (or at least it did on the old modems), he wasnt sure what, but said he would look into it.

Either way roll on next week, keep your fingers and toes crossed that I will be back to kickin yo ass asap. :D

Re: Why I regret joining virgin media
 

Seph is great for putting things into focus and pointing out when things aren't as they should be though in your case not diagnosis, he pointed out the fault rather than its' cause, which is of course very difficult to narrow down without access to the network. Big numbers on modem stats in the 100s of millions without Hz next to them are usually a giveaway :)

Regrettably your case goes to show how incompetent VM can be. Google would tell you the answer in a few minutes as those 9 digit numbers do stick out a touch in the modem stats.

A quick Google for "Correctable Codewords" brought up http://www.dslreports.com/forum/r237...internet-speed amongst other matches.

http://www.dslreports.com/ is a great site for wanting to know more about cable. No offence intended to this site's readership but the level of knowledge there tends to be considerably higher due to how much bigger cable is in the States. I tend to troll there more than here for technical related stuff.

I tend to leave you in Seph's capable hands to look after you as only he can :)

Re: Why I regret joining virgin media
 

Hey dont be like that I value your input!!! :D Thanks for the links :)


Right I went on to DOCSIS1 10Mb and it did seem slightly better gaming wise, speeds are consistent, normally around 11/12 down. The part of the network Im now on only hits 30% utilisation max. VM said Ive had 15000 correctables in 24 hours which they said is nothing to worry about. I did experience some bad lag whilst gaming, I ran ping plotter and some parts of the graph dont look that good. Im now trying out the 20Mb service but its looking like Im going to have to stay on that until the 50Mb service problems are resolved, god damn motorola!

Ive attached some ping plots but Ive been told they cant guarantee pings and packet loss so maybe this is as good as it gets. I did have some graphs showing pings over 1000ms but I forgot to save them. At least my speeds are now stable


https://www.cableforum.co.uk/images/...2010/04/21.png

Downstream Status

Operational
Channel ID

3
Downstream Frequency

331000000 Hz
Modulation

256QAM
Bit Rate

20480000 bits/sec
Power Level

0.7 dBmV
Signal to Noise Ratio

39.0 dB
Upstream Channel
.

Upstream Status

Operational
Channel ID

3
Upstream Frequency

29200000 Hz
Modulation

16QAM
Symbol Rate

768000 bits/sec
Power Level

41.0 dBmV

Re: Why I regret joining virgin media
 

Leaving your (magnanimous or faint?) praise in for my own satisfaction - I took a look at the DSLReports thread to see what I would have said to that OP.

I would have noted that the uncorrectables were only 4/100 % (.0004) of the total codewords and would not have considered that worth mentioning other than to say just that.

I would have picked up on the 32 dB SNR for 256QAM and asked to see the event log in order to see what was going on for correlation purposes.

At that stage I would have had little doubt that SNR was stunting the download speed. I would have been puzzled at the low correctabhles count because my knowledge of what goes on further up the network in terms of downstream error correction is nil. Might have said as much - dunno.

Re: Why I regret joining virgin media
 

It was by a couple of posters - http://www.dslreports.com/forum/r23786986- // http://www.dslreports.com/forum/r23787134-

Unsure what it ended up being, worth noting that he has a DOCSIS 3 modem but is not provisioned to bond channels, and that they are using US DOCSIS not EuroDOCSIS so more tolerance to noise, 6MHz wide channel instead of 8, and 32dB is borderline instead of being plain rubbish.

Re: Why I regret joining virgin media
 

Love the banter between you two :D very entertaining and I get to learn at the same time!


Right, Ive realised something. Having an ongoing fault for this long has possibly made me over analyse everything with the 20Mb. Now that Im on 20Mb I think its fine. Running pingplotter 24/7 waiting for spikes just isnt the way to go. Im sure it wouldnt be any different no matter what ISP I'm with, its bound to spike at some points and to be honest at least I dont suffer with peak time congestion like I did with AOL and TalkTalk. For now I will stay with 20Mb until the 50 is fixed, aslong as I can game and not be traffic managed Im happy.

The only worrying thing is that my faults on the 50 service dont tie in with the moto issue, I dont have stacks of T3's and after the faults they did find, no T4's or dropped connections. The codeword issue doesnt seem to be a reported thing with the moto issue so I could wait however long for the moto issue to be fixed, rejoin the 50Mb and find Ive still got a fault. They have ran out of things to look for that is causing my issues so they can only think its motorola related. I guess time will tell.

On the 20Mb I'm told I get around 15000 codeword errors per day (cant check myself on this cisco modem) which they said is nothing to worry about. For now instead of looking for faults Im going to see how it is if I just use the service like any normal person would :D Fingers crossed the 50Mb gets sorted soon though, it 100% isn't right, no over analysis went on there! Gaming was awful at times.




P.S..... Pabs, re: the avatar, anti wrinkle cream is my secret to keeping myself looking so young, skin like a 2yr old for just £9.99 per tub :p::D 4 days off work now so I will be hammering BFBC2 :)

Re: Why I regret joining virgin media
 

I think we'll be back to this. You gonna show us your stats etc again now you're on 20 meg?

Re: Why I regret joining virgin media
 

This modem doesnt show as much, I posted them earlier but I'll post again incase I missed anything out, Im told Ive only had around 8 T3's in nearly 2 days so no problem there and my power levels are bang on, like I say Im just worried I could wait months for a motorola fix only to find I still have a 50Mb fault

Had this but no powercycle of the CM needed so I guess nothing to worry about ...
Time Level Description
Wed Apr 28 13:49:40 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received - .

attached a JPEG so its abit easier to make out than random text everywhere :)

I guess with VM exhausting all avenues and you guys not having access to VM's logs theres not alot of advice you can give.

Re: Why I regret joining virgin media
 

ok I really should wait longer before posting :( after a few hours gaming this connection is even worse :( I really think I have other issues not related to the motorola fault. The pain now is I've got 4 days off work, plenty of time for gaming but the CEO guy is off till tuesday so I'm stuck with noone to switch me back :( arghhhhhh! No idea where I go from here but for now I NEED the 50 back!

Re: Why I regret joining virgin media
 

You don't need 50 meg for gaming. 1½ meg downstream is perfectly good (as we've proved with our ADSL connexion).

What you do need is reliable on demand upstream timeslots. The 50 meg users share 1 single 9 meg upstream channel per node (Igni might say 1 or 2 nodes). That's absolutely bugger all when people get busy gaming and P2P-ing. Gaming needs frequent timeslots of small data packets - but very frequent and you don't want to be waiting for everyone else.

Actually I think that if you're on the newer overlay network the 20 meg users have the same upstream problem. Maybe Igni can confirm or otherwise.

Re: Why I regret joining virgin media
 

hey I'm not that simples :D I know I dont need 50 down for gaming but this connection is even worse. I just dont understand why :( Your post probably explains it but its lost on me. If you ever have a boiler issue ask me for help and I wont baffle you with science:D If I can be pointed in the direction of potential problems/solutions I'm certain CEO guy would look in to it, its a problem when networks tell him theres no issue though

Re: Why I regret joining virgin media
 

Yes sir - anyone on the overlay network, regardless of tier, uses the same upstream capacity.

If speedfreak could paste his downstream frequency it would confirm which network he's connected to.

Re: Why I regret joining virgin media
 

is that what image is attached to post 110? soz on the ps3 and its hard to look things up

Re: Why I regret joining virgin media
 

Sorry to hear your still knee deep in shmit speedy, and just for comparison, I,m on the 20Mb tier for a bit as you know, because they wanted to get me off upstream port 1 (docsis 3) due to it being mullered.

I,m now on docsis 1 upstream port 3 which at worst only reaches 30% capacity, but unfortunately the downstream is pretty hammered between 7 till 11pm, which may or may not explain the continued spikes.

After Igni posted a reply re my jitter, Ive been delving more into it, and I think this is more likely to be the cause of the problems I,m experiencing, maybe its the same with you.

I dont know if its true but I presume the more hammer your line gets, the more jitter is produced, and therefore unpleasant gaming (bad analogy I know but it works for me).


I noticed yesterday on MW2 that at 6pm I had a quick game and apart from a few minor spikes all was good, it was much easier to shoot opponents, and I finished top of the board with 26 kills to 5 deaths.

Switched back on about 9 ish and it was crap again so I was a bit peeved to say the least. But trying not to be overly objective I played all night to give it some stick, and by 11:30 I was ready to smash the lot to bits so switched it off.

Gaming at times is a little better but still get the same old spikes and its worse in the evenings, I just feel like you probably; that theres no more avenues to go down, nobody left to ask, and you get sick of complaining after a bit.

The only difference between me and you is location, we both get the same issues on the same games at the same time. So one can only really draw one conclusion from that IMO, and that is that the vm network in parts is so overstretched/contended that is causes unstable pings, loads of jitter at peak times which plays havoc on FPS games.

Re your 50Mb modem, are you sure its not still provisioned, because apparently mine is so if it gets that bad I can try switching out the modems and it should work, therefore you might be in the same position.

Give it a wurl it might work.

I,m gutted for you pal, because I know just how bloody frustrating it all is.

Lets keep hoping for some sort of miracle (ever the optimist) :D,

Have you tried any tests on the myvoip site to see how it looks compared to the 50Mb tier?

---------- Post added at 00:43 ---------- Previous post was at 00:41 ----------

Oh almost forgot to mention, where can I get my hands on some of that cream :)

Re: Why I regret joining virgin media
 

LOL. Trouble is that this HFC stuff is science. It's amazing it works at all!

The upstream channel (you've and the others on your node have got access to 1 upstream channel) is organised into timeslots for which your modem can bid when it needs to send something upstream. When you gain a timeslot, your data up to codeword size goes into the opportunity given by the timeslot. For gaming, the amount of data per request is very small, but the requests are very frequent as you move your mouse or shoot the peasant.

If your area/node is oversubscribed or heavily utilised, your timeslot opportunity doesn't come up as frequently as you need it, so there is lag and jumping around etc.

The solution, as Igni points out, lies in resolving contention at the node end. He said (and this is what the CEO needs to take on board):

Could take another channel from the legacy network and either bond them or run them as a single 6.4MHz channel. Could also clean up network some more and/or use better upstream PHY migrating everything to DOCSIS 2 and use previously unusable frequencies for SCDMA / 16QAM TDMA to add additional capacity.

Reducing node sizes or upstream service groups further will have the effect of cleaning up networks, at present a number of overlay upstreams span more than one node.

These would produce considerably more capacity in the same RF space.

HTH.

Re: Why I regret joining virgin media
 

Close though requests aren't made up to 'codeword size' but in mini-slots, and one of the parameters in the upstream MAP is mini-slot size in 'ticks' of 6.25us. The modem asks for as many mini-slots as it needs then receives either a grant for those or a partial grant for some of them with the rest fulfilled when the CMTS can, which happens under congestion conditions. The amount of mini-slots a modem can request at once is set by the maximum upstream burst parameter, which you can probably read off your modem's diagnostic pages. They're allowed enough mini-slots from a single request to transmit that amount of data. Note that modems can, and do, encapsulate further requests for grants along with their data when transmitting across multiple bursts to avoid going through the contended mini-slots again to make their requests.

Concatenation, which you'll see in DOCSIS 1.1 and above and some 1.0 hardware, is also useful, it allows multiple small frames to be placed into a single burst request which seriously increases the packets per second as the modem doesn't have to go through the request-grant-transmit cycle for each and every datagram. Very relevant for very high frequency but small frame size traffic such as gaming.

Re: Why I regret joining virgin media
 

interesting info on the timeslots, so it is possible I guess to get jitter even when the bandwidth itself isnt saturated but if too many people want a timeslot at the same time.

I too learn from seph. :)

Re: Why I regret joining virgin media
 

Unsure what you mean there - could you elaborate? If there are too many outstanding requests for mini-slots that is the definition of saturation on an upstream. Utilisation on upstreams isn't measured in bandwidth terms it's actually measured in % of mini-slots used.

Modem gets data from customer's equipment, requests the appropriate amount of mini-slots. There is the potential for minimal jitter, on the order of a millisecond or two, where the modem sends a request and it collides with a request from another modem on the way up to the CMTS but this is not a significant source of jitter. The major cause is where the CMTS has no mini-slots available for a while, or indeed at all, in this case it'll either give the modem a zero-length grant and the modem will have to re-request the bandwidth again or it'll just not give any response at all.

Where a modem has a 100ms delay it has gone through repeated cycles of requesting bandwidth and receiving zero length grants or none at all until eventually, nearly 100ms later, it finally receives a grant and transmits its' data.

Where a modem shows packet loss as well a buffer in the modem filled up and overflowed, so the data in there for the longest period was dropped to make room for newer data. If congestion is heavy enough it's quite possible for this to happen as the modem will only hold so much data while waiting for upstream grant.

Re: Why I regret joining virgin media
 

Well previously I assumed when there was jitter this was due to bandwidth saturation on the ubr port.

But cable modem technology means they need a timeslot allocated to them and this can vary in situations of multiple users requesting at once, so I guess would explain a situation where one can upload at full speed (available bandwidth on UBR port) but still see's jitter (not available timeslot)?

Re: Why I regret joining virgin media
 

No - the timeslots provided are when the modems actually transmit data so no timeslot allocation no transmission. The only transmissions that are done outside of provided timeslots are when modems come online and when they request timeslots to transmit.

A CMTS periodically (every 1-10ms) transmits (downstream) an upstream MAP for each upstream that services that downstream. This MAP indicates how the mini-slots are allocated for that period until the next MAP.

There are 3 mini-slot types - contention slots, where modems request data slots, these are unallocated unless DOCSIS 1.1 or higher QoS is being used so are CSMA. The CMTS tells the modems when the contention slots are coming up and they fight amongst themselves for them. This is what I mentioned as being that other source of congestion however with a typical upstream MAP frequency being between 1 and 4ms it's not a huge source of jitter.

Next is data slots, these are allocated to individual modems, so the MAP for these is a schedule of which modem gets to transmit, and how many mini-slots they get to transmit for.

Last are maintenance slots, there are two types of these. One is initial maintenance which are CSMA, for modems that are just coming online so the CMTS can't allocate them slots, it's not heard from them before, and there are station maintenance slots which are reserved for modems to respond to. You may notice that the T4 disconnect message refers to not seeing a unicast maintenance opportunity and this is what it refers to, that modem doesn't get a station maintenance slot in its' MAP for 35 seconds so considers itself disconnected.

A MAP is broadcast on the downstream for every upstream, so on the overlay network even though you can only acquire 1 upstream on your node you will see either 4 or 8 MAPs with different channel IDs depending on how many nodes your bonded downstream group covers and how many upstream ports are active on the card.

Congestion on the cable network is when all the data slots, and therefore usable upstream bandwidth, is being consumed. The bandwidth will never be 100% consumed as there will never be a case where every single burst fits exactly into every mini-slot however if all the data slots are consumed there is no usable bandwidth for modems to use to transmit their data.

Re: Why I regret joining virgin media
 

Its not that bad through the day but now its garbage gaming wise. Odd thing is I absolutely cannot get above 10Mb on speedtests now

https://www.cableforum.co.uk/images/local/2010/04/2.png

CEO guy is going to be getting annoyed with me soon :( looks like Im going to be mithering him for another week, must be something else going on if I have trouble on 50 and 20 and different parts of the network


Cant remember if I replied to you earlier pabs and cant be bothered to scroll back to look, but thanks for the info re the 50Mb CM might still work, I'll try it later

---------- Post added at 20:36 ---------- Previous post was at 20:07 ----------

yep the 50 works :D (well not works works but connects ok lol )

Re: Why I regret joining virgin media
 

ok thanks for the extra explanation, I dont understand it fully but have a better idea of it then earlier.

Re: Why I regret joining virgin media
 

not read teh full thread but have your ever tried to download 3-4 files over 1 gig from the gamefiles.virginmedia.com site? if not i rec0ommend trying and see what speed oyu achive it might be higher than the speedtest site but i will be honest goign on the fact yoru ubr has fec errors and porbally low snr your unlikely to get full 50mb but you might you never know if you are unsure post the transfer rates of each file and me or someone else cna convert the speed to Mbit for oyu :)

Re: Why I regret joining virgin media
 

Just curious, how do you know the uBR has FECs?

Re: Why I regret joining virgin media
 

Sorry, forgot to reply Andrew, I've been through all that and they can be up and down. As Igni said though, Im curious how you knew that, have you looked or were you just guessing going from the gist of the thread? :)

Just a small update, the number of correctables I get on the modem doesnt correspond with the amount at the UBR (no idea what that figure is) so tomorrow a tech is coming to swap my 50Mb modem out, if its still the same then after that they are going to do a repull, Im just glad the installers seem to be very good at turning back the turf to bury the cable. Heres the number since tuesday evening, soon they will hit whatever the limit is and then start counting up again. 2nd line and networks seem to be adamant that the codewords wont have any affect on my line.

Power Level
(dBmV) 2.29 2.23 2.49 2.65
RxMER
(dB) 36.39 36.17 36.39 36.84
Correctable
Codewords 986037290 1613465874 1616483603 1256476504
Uncorrectable
Codewords 294 901 258 260


On a side note, big thumbs up to the other CEO office guy that took my call the other night, very helpful :) Even knew who I was from this thread as soon as I mentioned codewords to him. I think its good that people from VM take the time to read these threads on here. Im extremely happy they have carried on with it though I'll be even happier if it gets resolved :)

Re: Why I regret joining virgin media
 

Well at least its a proactive step forward and one step nearer a resolution hopefully speedy.

Glad to see you haven't thrown in the towel, as tempting as that was.

On a seperate note
(youre gonna have to put your hand in ya pocket and get the new MW2 maps ya tight git :))

Re: Why I regret joining virgin media
 

no way am I paying 10.99!! Im waiting for someone to give me his account details so I can download for free but the swine aint replied yet, I did the same for a few people on WaW map packs :D

I actually feel guilty thinking of leaving, its like all their hard work would be a waste and I do like VM as a company, might even switch my mobile to them but not if it doesnt get fixed.

forgot to mention they are also looking at my SA V+ box randomly rebooting and I've just read digi fanatic say they are sensitive to snr issues. Maybe a repull will sort it who knows. One think I do know is that its JD n coke night and the lag suits me when drinking :D now get off that little boys console and get on the manly ps3 :)

Could someone clarify with a yes or no, do constant correctables affect your line? A brief explanation as to your answer would be great if you have the time :) I know we've probably been over this but a brief explanation to summarise would be great. This has gone on since end of jan and its alot to wade through to get a clear answer

Re: Why I regret joining virgin media
 

Constant correctables only affect your line if they become uncorrectable due to degrading line conditions. Otherwise they are corrected in line without affecting speed.

They should hardly be occurring though, IMO because it means something's not right on your line.

Re: Why I regret joining virgin media
 

Thanks Seph, I can confirm that since all the work they have done, my uncorrectables dont climb, I also no longer get T4's . Saying that though my CM isnt on for weeks at a time with all the messing about, in the beginning the uncorrectables didnt climb but after a while went to 42000 as I posted ages ago. When you say somethings not right can you offer any explanation as to potential causes ? My pingplots obviously show issues so I'm after some hard information to offer VM, as much as the guy at VM wants to help theres little he can do if networks say it isn't an issue, believe it or not as I've said before, I never complain and I dont want anymore discounts I feel like someone moaning over nothing for money, but I know its not right no matter what networks say. That and its costing me a bomb to ring them from my mobile all the time

Might be totally unrelated but I cant stream anything in HD

Thanks for the help, YET AGAIN lol :) Im now off to hang a large meercat picture on the bedroom wall , not sure what the gf will say :)

Re: Why I regret joining virgin media
 

IMO, the correctables arise from four potential sources:

1/
Faulty modem (unlikely but possible)

2/
Noise ingress particularly at/from the street cabvinet to your modem. This would occur only if there was an RF situation caused by CB radio finding a strand of wire sticking out, maind feedback from another house, water in the wall box or tap box.

3/
Something going on in the wider VM network perhaps of the nature in #2 above.

4/
I'm not sure about this one but if there is no FEC mechanism in the routers other than CMTS, then any bit werror occuring in transport will only be detedted at your CM. That error could come from data source.

Re: Why I regret joining virgin media
 

Thanks Seph, heres what I dont understand.... before they go through the effort of a repull, cant they just connect up at my cab to see if the codewords occur before reaching my CM and travelling down my cable ? Or am I thinking about it too basically? Dont forget that the other 2 guys on my UBR that posted also had the climbing codewords so whilst I remain optimistic that does throw a spanner in the works, maybe thats number 3

Dont like number 2 or 3 that would never be found!

Seph, as you have an o2 line , if you want a netgear dg834gt with dgteam firmware on so you can tweak the snr yourself, let me know and I'll post it to you, no charge as a thank you for all these months of help :) I dont need it so have it if you want, I'll even throw in a belkin shielded adsl cable

Re: Why I regret joining virgin media
 

A curry would be enough (although I don't feel I deserve it because all my advice is speculation!). If you want to lend me the modem - I'll accept. Perhaps you can advise me.

How would I take advantage of that firmware so as to raise my sync speed from 1.5 to 3 meg (the theoretical maximum for my distance)? I know I'd need to interact with O2 support - but will that firmware make a difference? I'm not as well up on that side of the broadband fence.

---------- Post added at 13:59 ---------- Previous post was at 13:55 ----------

Looking at the photo of a street cab, I'd say they could do what you suggest.

Are the other 2 guys on different street cabs?

#2 and #3 could be found quite easily IMO. #2 would be kicked off by the result of the cabinet test. #3 can be read in the CMTS MIBs available to 2nd line support.

Re: Why I regret joining virgin media
 

Well had the CM changed, still got the codewords so its looking like a repull, also had the V+ box changed due to random reboots, now got the samsung one. Felt sorry for the tech he was here ages. Yes the other guys are on different cabs, Im in chorley, they are in preston. I've mentioned testing at my cab but its not happened, I'll ask again before the hassle of a repull

Seph, I'll try and search for some better info for you but looking here http://forum.o2.co.uk/viewtopic.php?...er=asc&start=0 it will work with o2 though you might need to put the latest firmware on. I used it with TT and it vastly improved my speeds and sorted out my noisy line, snr was up and down on my old router but very steady using this firmware on this one. I had loads of graphs showing how much better it was but they have been lost after a format :( There was no contacting ISP, you just access the router and theres a slide bar where you can increase or decrease your target SNR. For example TT had me set on SNR6 but I tweaked it down to snr1 and it was great :D Though tweaking it down too low sometimes affects throughput, its finding the right balance depending on your line
It has other benefits but I never found the time to get in to it all

Thanks for the info, I'll pass it onto VM and see what they say, pm me you're address and I'll post it out to you in the week, rather post you that than post you a curry :D


edit: found some of my old stats, not bad considering I had noise interfering with the line or it would have been higher :)

ADSL Link Downstream Upstream
Connection Speed 16671 kbps 1019 kbps
Line Attenuation 27.5 db 14.5 db
Noise Margin 2.7 db 10.6 db

You've nothing to lose if it doesnt work out you can just swap back to your router, I cant think of any reason you'd have to contact o2. If you're projected at 3Mb does your main phone socket have a test socket behind the faceplate? If so it might be worth you trying that if you havent already. The only thing i am unsure of is I was on LLU, I dont know if that matters or not

Re: Why I regret joining virgin media
 

For the curry, I was thinking of the Indian restaurant in that church in Adlington. It's still there, isn't it?

For the O2 thing - I'm on LLU. Chorley is shown on SamKnows as being on LLU. I'll PM you my details for the loan of the router!

I had the main socket upgraded before switching from BT ADSL to O2. So no problem getting to the test socket if I need to.

Cheers

Re: Why I regret joining virgin media
 

Yep its still there, its a small world! hmmm you've put me in the mood for a curry now, I'll have to dig out some menus for later :) Like I said it might be worth you plugging direct to the test socket just to see if any internal wiring is stopping you hitting 3Mb. I'll post it this week, obviously marking the packet with your real name, Ive had strange looks off the postman when people have sent me stuff using forum names :D

Re: Why I regret joining virgin media
 

Just to make it smaller I know that curry house too. I used to live in Horwich,

Re: Why I regret joining virgin media
 

So did I! Small world it is :)

Re: Why I regret joining virgin media
 

Seph, just wondering, if you are on LLU have you rang o2 and asked them to try your line on a lower SNR? If you log on to your router and see what your downstream snr is it will give you an idea if it can be reduced. I think they are set at 6/9/12/15, if they are anything like TT then they set you at 12 or 15 and if you have a stable line they can reduce it at their end to give you more speed. I've looked on the o2 forums and a few on there have switched to the netgear with dgteam firmware, I'll pm you the settings you will need when Ive posted it :)

Sort of back on topic, Ive not had any box reboots since the box was swapped out for the samsung :)

Re: Why I regret joining virgin media
 

Default SNR on O2, assuming no line issues forcing it to be set higher, is 6dB, you can ask them to drop it to 3 (which I have).

Be have an online control panel and you can set it yourself there from a few options in 3's :)

Re: Why I regret joining virgin media
 

Thanks Ig, never having o2 I was having to guess, I was hoping you would join in and clarify :D

Re: Why I regret joining virgin media
 

One thing Im going to mention to VM is that every tech visiting has said 50Mb has problems, the tech that changed the modem said he'd do it but it wont make a difference as 50Mb has issues with the modems. Fills me with confidence! My service has definitely improved though the BEST i can get on ping test is a b with jitter in the 40's

Re: Why I regret joining virgin media
 

Ha Ha, how did you know Ive been on my Xbox ;), only been on there because there was a load of my mates on MW2, and weve been having a right old giggle.

Re PS3 and MW2 you'll have to send me a message on it letting me know what you need.

Just for a quick update on my situation, it seems being on the old network suits me better, I noticed several times over the weekend that I was selected as host, which is always a good sign.

It was a bit laggy at times, but my connection managed to hold an 18 player game all the way through, and although I was struggling to kill the opposition, I,m putting that down to a lack of available upload bandwidth on the 20Mb tier.

Re: Why I regret joining virgin media
 

pabs

It's more likely upstream contention than bandwidth. You need to send frequent small packets and timings is everything obviously. If you don't get the timeslot, you don't get the game right.

750Kbps is more than enough bandwidth for any game.

Re: Why I regret joining virgin media
 

I hear ya Seph, however I've no reason to believe this is the case, according to vm the upload never goes over 30% utilisation on the current channel I,m on. However the download frequently exceeds 80 to 90%

This is one of the reasons I was moved onto it in the first place apparently.

Just out of curiosity is 750Kbps enough for any game plus 2 way communication. Sorry it obviously is as I have proved this but what I mean is it possible I may be pushing the boundaries of the 20Mbps tier.

Much obliged:)

Re: Why I regret joining virgin media
 

My son is busy on CS while I'm doing all this and other stuff (including dowloads). I doubt you're pushing the boundaries unless you're P2P or torrenting at the same time (is that what you meant by 2 way communication).

Re: Why I regret joining virgin media
 

Apologies for not making this clear,

No P2P (that I know of) or torrenting, I was referring purely to voice chat during game play as this must eat into your bandwidth to some degree I would imagine

Re: Why I regret joining virgin media
 

My son also uses voice chat (Ventrilo) and all's 100% OK. Voice doesn't take up bandwidth but it does require unimpeded upstream access.

Re: Why I regret joining virgin media
 

Thanks for clearing that up Seph, the next time I shoot at someone I will keep my trap shut :)

Speedy,,,,,,,,,, any news on the repull

Re: Why I regret joining virgin media
 

Sorry mate I forgot to reply :dunce:

Just had a repull done, well not a full repull as they havent ran a new cable through the front garden of about 10metres.

One quick question, the guys doing the work said it was the longest run they have ever done and that the cable they use is only good up to 300metres and its no wonder i have problems, is this right? Ive got a manager coming this afternoon so Id rather know where I stand before he gets here

heres my log for the last 2 days

Tue May 18 09:17:57 2010 Tue May 18 09:17:57 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=0xxxxx;CMTS-MAC=xxxxx0;CM-QOS=1.1;CM-VER=3.0;
Tue May 18 09:18:01 2010 Tue May 18 09:18:11 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;
Tue May 18 09:18:12 2010 Tue May 18 09:18:12 2010 Warning (5) B-INIT-RNG Failure - Retries exceeded;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;
Tue May 18 09:18:24 2010 Tue May 18 09:19:33 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;
Wed May 19 06:47:51 2010 Wed May 19 06:48:02 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;
Wed May 19 06:48:31 2010 Wed May 19 06:49:00 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxx;CMTS-MAC=0xxxxx;CM-QOS=1.1;CM-VER=3.0;
Wed May 19 06:49:02 2010 Wed May 19 06:49:02 2010 Critical (3) Ranging Request Retries exausted;CM-MAC=xxxxxxx;CMTS-MAC=xxxxxx0;CM-QOS=1.1;CM-VER=3.0;
Wed May 19 06:49:02 2010 Wed May 19 06:49:02 2010 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.0;
Wed May 19 06:49:06 2010 Wed May 19 06:49:06 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.0;

Re: Why I regret joining virgin media
 

I would have expected a distribution amplifier at 100m intervals - those CATV lids in the street. You need, IMO, to get on top of this firmly and quickly.

Re: Why I regret joining virgin media
 

Its ok, now I have your contact details Im thinking of passing on your details to VM so you can deal with it :p:

So with the amplifiers the length should be ok? All I can find on t'interweb is this..

FTTC - Fiber-to-the-cabinet or fiber-to-the-curb - this is very similar to FTTN, but the street cabinet is closer to the user's premises; typically within 300m.

Which just states "typically". Well I'll see what the area manager says when he visits, my power levels after the repull are abit out of whack I think hes sorting those aswell as the repull guys moved my cable to another position in the cab incase the cab was at fault, hes also seeing if its worth changing the cable through the garden aswell and if he isn't happy with it its going back to networks again.

Power Level
(dBmV) 12.84 12.82 12.79 13.30

Power Level
(dBmV) 37.00

Re: Why I regret joining virgin media
 

Blumin eck, just how far from the cab are you :shocked:, I suppose it might explain something, let us know how you get on.

What do you mean by they haven't run the cable through your garden, do you mean they've have somehow joined it to the existing cable at that point OR they have just lobbed it through your window for now to carry out a quick check, and will do a pukka job once your happy?

---------- Post added at 13:30 ---------- Previous post was at 13:23 ----------

That's what I said to the wife last night but she was having none of it :shocked:

Sorry Seph couldn't resist :D

Re: Why I regret joining virgin media
 

Well I dont understand how they have done it, the cable goes from my wall,under the grass (about 10m) then into the grid (this hasnt been replaced), they started putting new cable into this grid and then off to the cab. So they must have joined somewhere but I dont know where :confused: I was planning on asking the VM guy when he comes back at 2.30, Im not sure how far I am from the cab i didnt think it was that far but I dont know which way the cables go, they had long lengths of it laid out up 2 roads but CEO guy said if I was too far from the cab I would never have been supplied by VM

Re: Why I regret joining virgin media
 

She did! :rofl:

---------- Post added at 13:51 ---------- Previous post was at 13:45 ----------

I'm 300m from the cabinet and there are more further down the road. Every 100m there's a cover in the pavement marked CATV. The distribution amplifier is there. Our house is tapped from the street and there should be a sort of water mains looking metal plate on the street side of your property. The tap would be in there. If it's filled with water ... bad!

The bit you may need to find out is if your street is line distribution or starred distribution. If it's line distribution, you shared the previous line with the other homes passed and now you have a provate wire to the cabinet. If it's starred distribution, then you're the only one re-pulled. I've no idea how or whether they amplify these lines.

Next:

Power Level
(dBmV) 12.84 12.82 12.79 13.30

If that's your new level from the cabinet, then attenuation due to distance isn't gonna be your problem! That will need bringing down to below 5 dBmv IMO allowing margin for cold nights.

Re: Why I regret joining virgin media
 

Damn your guuuuuuud :nworthy:

Re: Why I regret joining virgin media
 

Fair point

My main point was how do they know the cable from the join to your house is good, you would think if theyre going to the time and expence of laying all that way, they would finish off the last 10m or so.

It just seems a bit of a waste if they cant rule it out IMO.

---------- Post added at 14:04 ---------- Previous post was at 14:02 ----------

Get down from that ivory tower and stop smirking :D:D

---------- Post added at 14:19 ---------- Previous post was at 14:04 ----------

Hay Igni I wasn't having a pop dude, I just love the way you wind up Seph as I presumed you were referring to the info he had previously given as being incorrect

apologies if I offended

Re: Why I regret joining virgin media
 

Well I think Im ex telewest and I think its my own cable back to the cab. Igni what did you mean? Cant see you're post but pabs has quoted you

Re: Why I regret joining virgin media
 

Jeez Pabs - don't apologise to Igni unless it's for duff info you've provided! He's the master and he teaches me more than he winds me up. Anyway, I try to be careful and not give him too much ammo too often. It may not even be me he's winding up this time! (Though it prolly is).

Anyway, he's a cunning bugger. He posts stuff for us to read in the e-mails and then delates the post (on this occasion you caught it).

Re: Why I regret joining virgin media
 

It's one of the great things about forums, being able to read and edit things having decided whether one can be bothered with the inevitable discussion following one's post :)

Re: Why I regret joining virgin media
 

One of the great things about THIS forum is your current avatar! (Till it changes).

Anyway, FTTC is being installed in a new cabinet round the corner. Soon I'll be able to feed more fun for you to have.

Re: Why I regret joining virgin media
 

I prefer his quote in his sig, always makes me laugh :D

Well a tech just rang me, said he will sort the levels out and I dont need to be here. Getting quite pee'd off now because Ive finished work and sat here waiting for a manager so hes chasing it up now :(

Ig, come on share the knowledge, what info was wrong :confused: and why would you feel like you couldnt be bothered? :)

Re: Why I regret joining virgin media
 

You'll be bored I'm afraid. It has no user viewable statistics at all as the VDSL modem (Active NTE) is fully managed by Openreach.

I am quite familiar with VDSL 2 anyway, not a huge amount to see even if statistics could be read off the NTE.

Re: Why I regret joining virgin media
 

Missed that, yep thats what I thought to :( I didnt realise they did 3/4's of the way there repulls :D

Re: Why I regret joining virgin media
 

I'll just repeat what I said. Once you know what's what (Line distribution or starred) you'll have a better picture of what's going on.

Are there CATV covers every 100m in your street?

Re: Why I regret joining virgin media
 

We already know what type of network he is on. He has a run from a cabinet based tap not from a line based one.

The CATV covers are inspection covers, they don't necessarily indicate the presence of any hardware beyond ducting, and don't necessarily exist for any purpose beyond to all easy access to cabling in case of break.

There is no requirement to amplify every 100m.

The 'water mains' metal plate outside each home is a customer drop, not a tap. Line based taps live under inspection covers, occasionally next to waterproof housings for telco, and occur much more regularly than every 100m. Chances are you have a line back to cabinet if you only have inspection covers every 100m.

EDIT: Also it is not possible and would also be entirely pointless to replace a line tapped customer run with a dedicated one back to the cabinet with the bridge amp / node. It doesn't happen, especially as any fault with the line would affect all customers so that would need replacing and any fault specific to a single customer on a line would be confined to their tap port and the run from tap through to home.

Re: Why I regret joining virgin media
 

Yep after watching them run the cable up and down the roads its one straight run from here to the cab. Well the tech standing in for the principal tech has been, really nice bloke and hes got my levels back to where they should be

Power Level
(dBmV) 1.93 1.84 1.51 2.02
RxMER
(dB) 36.61 36.17 36.17 36.84
Correctable
Codewords 8738558 13998434 13858588 10973315

ten mins later

RxMER
(dB) 36.61 35.97 36.17 36.84
Correctable
Codewords 17036315 27493083 27307491 21473094

Power Level
(dBmV) 44.50

He said its being passed to networks (again) but now that they have done the repull they have done everything they can from my end so its up to them to sort out. He also said theres no need to change the cable in the garden as a fault on that would show up on my SNR. Im tempted to go and look under these CATV covers but the neighbours might think Im a little bit weird :D Might save that job for weekend when Ive got a lot of drink down me :) dont know what they will think about a stumbling drunk looking under grids in the street though

I actually feel sorry for the techs continually being called out when its looked like a network issue from day one, especially with the other posters having the same level of codewords on the same UBR but now they have done all they can its up to networks, the only odd thing is when VM check my ubr it doesnt show all the codewords :confused:

Anyway as soon as I showed him my pingplots his mind was made up it is a network issue. At least my V+ reboots have stopped since swapping to the samsung :)

Pabs if you're about later, Ive bought the maps, the swine I shared em with last time ignored me so I bought them and then shared them with someone else :D

Re: Why I regret joining virgin media
 

[/QUOTE] Pabs if you're about later, Ive bought the maps, the swine I shared em with last time ignored me so I bought them and then shared them with someone else :D[/QUOTE]

I will be on at some point :D but for how long depends on my connection, it would appear even this 20Mbps line I'm currently on is suffering from peak time congestion on the downstream of 90%, which equates to the exact same problems with lag spikes I was suffering on the 50Mbps tier :mad:

You will have to tell me more about this sharing of the map packs, I presume you have to give out your login details for psn and let someone else login (as you) then download to their console.

Sounds a bit iffy to me as I've put my credit card details in mine and wouldn't be too comfortable handing them to anyone.

Anyway catch ya later I,m off to finish my block paving now so we'll see if your new line has improved your game ;)
:D

Re: Why I regret joining virgin media
 

You delete your billing information first :p: person A has the maps, person B sets up a new user name on ps3, A gives B his psn sign in details, A signs out, B signs in and can then download whatever A has downloaded from the psn store. Once B is done A logs in and changes their password :) Im not daft enough to go handing out my card details! Good few games last night!

Well I just ran a test that Igni had pointed someone else to in another thread to see if he was being traffic shaped, these were my excellent results :erm:

Is your upload traffic rate limited?

There is no indication that your ISP rate limits your uploads.

Is your download traffic rate limited?

Your ISP appears to rate limit your downloads.
However, some of the measurements were affected by noise, which limits Glasnost ability to detect rate limiting.

Details:
The measurement data is too noisy to detect whether your ISP rate limits your BitTorrent downloads. Re-running the test while ensuring that no other downloads or uploads are running in the background might fix this problem.

Your ISP appears to rate limit downloads on port 42395. In our tests, downloads on port 6881 achieved up to 2713 Kbps while downloads on port 42395 achieved up to 3394 Kbps.

Re-running it doesnt help, just get the too much noise on the line comment. Well I got confirmation today that the excellent tech that visited the other day is now liaising with a guy from networks to find whats going on, CEO guy has asked them to get to the bottom of the codewords

Re: Why I regret joining virgin media
 

http://www.cableforum.co.uk/board/12...l#post35026006

I posted some results here. VM -reported as rate limited.

O2 reported as not.

I remember explaining rate limiting in a thread somewhere.

Re: Why I regret joining virgin media
 

Yeah Ive read that thanks Seph, I know Im not being managed I only posted it as it mentioned noise in my results and Im yet to find an online test that gives me good results be it speed,VoIP or QoS :) The above was just another example for any doubters that think Im one of those doing it for compensation lol £30 quid Ive spent on my mobile ringing them this month so Ive done my best chasing it up

http://www.thinkbroadband.com/speedt...7935852390.png

Now go and try that bloody router!!!! :p:

Re: Why I regret joining virgin media
 

I did. Totally frustrating. I can sync it up from 1.5 to 2 meg. If I reduce the slider below 50% it won't sync.

But no way can I actually view a web page! The status says connected and I've got the green light etc. Did you say you have settings that worked?

Did I use the right DGT firmware? Several came down

DGT834GT_V1.03.22_DGTeam_1018_eng_adsldrv022c.img
DGT834GT_V1.03.22_DGTeam_1018_eng_adsldrv023o.img
DGT834GT_V1.03.22_DGTeam_1018_eng_adsldrv026.img

I flashed in the highlighted one.

Any ideas?

Re: Why I regret joining virgin media
 

I think you need this one...

http://dgteam.ilbello.com/index.php?pid=5 DG834GT_V1.03.22_DGTeam_1018.zip

will edit this post when I find the other settings, theres something wrong though, I could still connect cranking it right down to 1% Check this is the one you have, I'll post back. have you not managed to get online at all with it? I think you have downloaded the one I said, my post is a work in progress one lol

Have you done this http://www.kitz.co.uk/routers/Netgea...T_Be_Setup.htm sorry if this seems basic Im just seeing where you are up to, it worked straightaway for me, Ive been reading about using mac addresses etc on o2 with this router. Im trying to find out :)

Note sorry if I sounded like I was waffling I kept editing :D

Re: Why I regret joining virgin media
 

Yeah - the three files I listed were inside the zip. Most confusing.

And checked at the time with the Kitz data.

Re: Why I regret joining virgin media
 

Hmm I'll get a mate to post on DG's forum and ask I dont think Im a member there, I'll get back to you when I find out, if you got 2Mb at 50% you should be able to get more when its sorted

Re: Why I regret joining virgin media
 

Just to add some flesh. In the router menu, I can ping sites and so on. But IE will not access any site. It's as if the bridge between the top layers in the router isn't working.

I loaded the DGT834GT_V1.03.22_DGTeam_1018_eng_adsldrv022c.img replacing the one mentioned in the earlier post.

Cheers

Re: Why I regret joining virgin media
 

All I will say is I am sorry to hear you have been having this problems speedfreak. I have read your posts and it is sad to see it has been taking so long to resolve the issues.

I hope it all gets sorted soo, because once it is all in order it is awesome. I am on 50mb in Birmingham and get a reliable connection.

This is a speedtest I just did prior to testing

https://www.cableforum.co.uk/images/...2010/05/13.png

I have had the occasional problem but has been resolved quickly. It just sounds like you have one of those rare problems that are so troublesome.

Re: Why I regret joining virgin media
 

Thanks! With a bit of luck it will get sorted, its currently with networks who are updating on Friday. Yes it does seem like it a pain for them to sort out but at least two faults have been found and repaired up to now, a cabinet routing issue and a faulty cable (not mine) causing noise. That had definitely made things alot better but its still not right :) Oh and the replacement V+ box, if theres a God I dont think he's keen on me joining VM :D

Must have took you a while to read through it all, Im hopeful its coming to an end but I said that a couple of months ago :D

Mine isnt so impressive :p:

https://www.cableforum.co.uk/images/...2010/05/12.png

Re: Why I regret joining virgin media
 

Im sorry to bump this thread yet again but if I dont let my anger out somewhere it will spill over in to my personal life and I cant be having that :LOL:

Its now been over a week since i was promised networks or the senior tech (they are meant to be liaising) would be in touch and still nothing has happened. Not even a phonecall. Ive just rang VM and spoke to another very helpful person in the CEO's office who chased it up and put it as a priority and Ive been advised they will ring back within 24hours to arrange an appointment to come round. No idea why they are coming round here again as after all the work and the 3/4's of the way there repull surely theres nothing else left to do here :erm:

Ive noticed my snr has been sitting around 35, no idea if thats ok or not? speeds are still up and down though mainly down, the last week Im lucky to get above 20Mb no matter what time of day. Its got to a point I just hardly bother gaming anymore and I just know they will eventually visit and the outcome will be being told by a tech yet again that 50Mb has its problems, we dont guarantee 50Mb and theres nothing wrong here.

Ive been extremely laid back about it all and try to remain so but I think waiting over a week just for a bloody phone call from a tech takes the mickey. Some feedback from the techs that they were looking into it would have been good.

Oh and I must add that its not the CEO guy I blame but the manager for this area, I know its been passed over to him and nothing whatsoever has happened in over a week, this isnt the first time its been passed to him and you'd think with this going back to the end of Jan it would be a priority. If he comes round again Im going to make sure Im in this time so my partner doesnt get fobbed off again with "dont worry we wont forget you we will be back again". That never happened and they denied they said it, maybe my girlfriend was winding me up, who knows.


https://www.cableforum.co.uk/images/...2010/06/50.png

Re: Why I regret joining virgin media
 

I presume you have a contact in the CEO's Office, if so send them an email with the gist of this post in and wait for the reply.

Re: Why I regret joining virgin media
 

I do mate but he's off sick. Nothing wrong with that btw we all get ill and he was ill the last time we spoke, he did sound rough lol. Thats by the by anyway, theres nothing more he can do for now, hes passed it to the local manager and the techs over a week ago, all he can do is chase for updates of which there have been none. I just had to post an update as waiting over a week just for a phone call is extremely frustrating.

Believe it or not I dont post with all the negative updates etc theres more important things in life. I try to see how things are going but this week has got me really cheesed off. Whats made it worse is the senior tech guy came round and took the mac address off my CM and said he'd keep an eye on my line and be right back in touch to sort something out. Theres nothing worse than a broken promise (for the second time) when you've been waiting months.

Re: Why I regret joining virgin media
 

An update after my earlier drink fuelled rant :p:

They have been out and found that the errors appear further up my line than the cab so its being passed onwards and upwards again, possibly to headend. At least they have found something that isnt right, now its just pinpointing it :)

Re: Why I regret joining virgin media
 

:LOL: LOL treble LOL. :erm: Didn't we get that covered in posts 130 - 132? :geez:

Re: Why I regret joining virgin media
 

glad you find it so amusing! :D yep we did, the odd thing is if they can see that now why not do that before the effort of the not quite full repull? Since the part repull my snr has gone from 37 to 35 but the tech said 35 is an excellent snr, I cant remember whats good and whats not so I dont know.

To be honest it was a lot earlier than posts 130-132 that it looked like a network issue, you suggested it early on but they wanted to eliminate everything local to me first. I asked for a timescale but they have none, he said could be days/weeks/months. Im just glad they have admitted its not right.

Did you ever sort that router out?!

Re: Why I regret joining virgin media
 

If you're 256QAM, 35 dB is only OK-ish especially if you were on 37 before. So they screwed up the repull at a connexion somewhere!

By way of explanation, the lower threshold for 256QAM is 30 dB; then minimum headroom needed for all circumstances is +3dB; then network pros like to see another 3 dB for thermal variations and so on. So I always say above 35 dB is best. Others, I'm sure, will disagree with my caution.

I'll try the router again this weekend - the boy's away and he doesn't need the O2 line!

Re: Why I regret joining virgin media
 

Thanks again Seph, tried a search of snr for 50Mb but couldnt find anything. Yep they have, probably where they have joined my old cable with the new with a connector block so the repull probably did more harm than good but if 35 is ok then Im happy. My uncorrected have started to creep up though

Correctable
Codewords 111219736 1527551689 1494516400 2467454471
Uncorrectable
Codewords 371 1100 359 354

jeez cant believe you still havent sorted the router, I had you down as a can do will do action man who will get stuck in with that sort of thing :D

Re: Why I regret joining virgin media
 

Those codeword errors are extreme!

Re: Why I regret joining virgin media
 

Keep an eye on DS2. You're on the edge, IMO, of uncorrectables.

Re: Why I regret joining virgin media
 

Rather conservative of you Seph, even with the correctalbes he's on the edge!

I would think more so as it shows a definate connection problem surely.

Re: Why I regret joining virgin media
 

to be honest pip the correctables constantly climb, hit whatever the limit is and then restart so that isnt as high as they go. Im watching the uncorrectables as sometime in this thread they hit 40000, then they did some work and they stayed steady, then the recent stuff and they have risen. Im going to be hitting the ps3 tonight, fingers crossed its ok. The techs just tend to run a speedtest and say its fine which he did yesterday or if they arent ok they just say 50Mb has problems but I said that isnt the main point, its my line quality and gaming and thats why the ceo guy asked you to investigate the codewords. After that its been referred up and they said they can see the errors up past my cab. The tech that was here was great apart from taking a week and half to get back to me only after I chased the office up for an update, the problem is mine seems to be an unusual fault compared to the norm so I dont really blame him or anyone at VM, I just hope they sort it soon. Oddly it tends to be ds2 that gets to 35snr, the others tend to sit at 36

Re: Why I regret joining virgin media
 

Wow! Igni's in a mood tonight!

speedy I've followed your thread from almost the start and would've thought something amiss would've come to light earlier with all the VM tests etc.

I just hope you get a resolution soon.

Re: Why I regret joining virgin media
 

They have risen since sync time though the uncorrectables dont seem to be an issue, its the shear amount of correctables. Ig dont get me wrong i appreciate you're input and I've learnt some things from your posts on this thread but to be honest Seph told me months ago it was likely to be a CM issue or a network issue. Whats your actual opinion on whats going on? I appreciate you dont have all the stats but surely you can take a guess. Seph had a point laughing as the earlier posts mentioned them testing before the repull which they didnt do so it was a days labour wasted, Im not up Sephs arse btw lol I just want your honest opinion seeing as you know so much

I hope you take it as meant and its just a direct question not at all a dig, Im not like that, I can see how it reads but bear in mind its a forum and comments can get read wrong! :)


I dont think hes in a mood pip and thanks, I think its just him but you gotta love the banter even with the sly digs :p:

oh igs post has gone! hes done it again pmsl we should have quoted him :D

Re: Why I regret joining virgin media
 

I knew it was that time of the month!!:D:D:D:D

Re: Why I regret joining virgin media
 

Small update, I was genuinely worried about my contact because people didnt know when he'd be back in the office! I was thinking all sorts could be wrong. Anyway hes alive and kicking :cleader:

He rang today to say they are going to install a modem at my dp and set up a laptop at headend to keep pinging the modem and checking for errors. Cant remember the exact words but it sounded good lol and that was the gist of it :p: Anyway, things are moving forward and the right people are now involved

Re: Why I regret joining virgin media
 

Sounds like the end could be in sight for you!

Re: Why I regret joining virgin media
 

We live in hope! Though to be honest its made me find a new interest instead of online gaming so whilst all this is going on Ive been bothering tropical fish forums and Im going to get in to breeding fish, might help take my mind off it all :D Once I start getting into growing my own chillies aswell then I wont have as much time for the gaming. Broadband has stressed me out too much :p:

Re: Why I regret joining virgin media
 

:D:D:D:D:D:D:DI used to breed tropicals years ago!:D:D:D:D

Re: Why I regret joining virgin media
 

I went for a marine tank instead, its awesome :D

Anyway, small update. Nothing has changed :erm: Not heard anything back so I'll chase it up today. In the last 24 or so hours, uncorrectables have climbed by 8000 per channel.

Power Level
(dBmV) 1.25 1.18 0.98 1.46
RxMER
(dB) 36.39 35.97 35.97 36.61
Correctable
Codewords 2965199834 3442615473 3404423285 617300718
Uncorrectable
Codewords 8835 8793 8250 7923

T3 Timeouts 135

Good job Ive had other things going on to take my mind of it all, not had much chance to go on the ps3, my downloads seem to get corrupted so its only used for browsing lately.

How long can it take to plug their modem in and test the line

Re: Why I regret joining virgin media
 

Any more news me old muck button