Re: Virgin Media Info
 

Doubt it will happen when they rebrand. Maybe it will happen after a couple of months?

Re: Virgin Media Info
 

I currently have the ntl family pack; mainly because I like discovery and national geographic; however, i notice that according to the leaflet i will need to get virgin L & XL to receive both channels - does anyone know if existing customers will get any preference in this respect?

Re: Virgin Media Info
 

No the Family Pack is becoming XL TV, so you won't need to change anything.

Re: Virgin Media Info
 

NTL viewers this week

Telewest viewers next week

Re: Virgin Media Info
 

So Cambridge today or tomorrow?

Re: Virgin Media Info
 

Well the official word from Virgin (taken from that Know First site) that it would take till June for everyone to get it :)

Re: Virgin Media Info
 

Officially rollout will start on the 14th and everyone should have the new EPG by June. Glasgow and Swindon got it this week as an extention to the trial rollout.

Re: Virgin Media Info
 

My Dad Had Is Last Week In Post, And I Had One Today In The Post And I Live At The Same Address It In My Dad Name, And Pay Him For The Ex Box , It The Same Book And Letter . But Did Not Have The T&c In Mine.

Re: Virgin Media Info
 

According to the latest adverts, ntl:telewest/Virgin.net will become Virgin Media on Thursday, 8 Feb

Re: Virgin Media Info
 

Just ordered my V+ and the customer services guy confirmed rollout is the 8th - they are going to rotate the new 'infinity' logo 90 degrees to help promote the 8th feb launch date. Also massive tv campaign due to start any day now - tv, billboard etc, during dancing on ice or something... he said that the vibe in customer service is excellent and that changes under virgin have been swift and massive... anyway my V+ is on order so will be waiting with baited breath. Also i live in brighton and he said software change to virgin system is already being rolled out and could appear any day...

---------- Post added at 22:21 ---------- Previous post was at 22:04 ----------

also I have just noticed that 'Virgin Central' has appeared under TV hits in the On Demand service... and is it my imagination or has the quality of the movies avaiable started to improve... ???

Re: Virgin Media Info
 

I have not head my letter yet but i just hope the new service is better than the Virgin Trains service

Re: Virgin Media Info
 

I think if Richard Branson should include as a state of urgency on help department, it must be the worst in the among a lot of providers, so many computer mags put it at the bottom of the leauge I can understand that after my experiance with it, all they seem to do is like a game of pass the parcel with the customer always losing, must admit they have impresive titles like Customer Loyalty & Resolution Manager also Customer Concern,
which in itself is ajoke.
Roy Tunnicliffe

---------- Post added at 15:43 ---------- Previous post was at 15:36 ----------

Well Virgin trains and NTL must work hand in hand if the help line with is as bad as Virgin trains

---------- Post added at 15:49 ---------- Previous post was at 15:43 ----------

Hope the new name VirginMedia brings a better service with there computer commitiments, or does in mean longer titles for some of their managers etc ???

Re: Virgin Media Info
 

New name same rubbish over priced product if you ask me.

Unless they get their products to match Sky both feature and price wise as well as giving me a damb good reason to switch on top of this like some killer feature Sky can't provide* then I'll not touch them with a barge pole after last time.

*Not even VOD is going to get me there - Sky are well on the way to launching theirs I believe

Re: Virgin Media Info
 

can i change my ntl box to a v+hd box online?

Re: Virgin Media Info
 

Hi,

I received my letter & package from Richard Branson yesterday and was impressed by what it stated and thought well done him. He has got to do a better job that NTL one hopes! I browsed the web page, a bit cheesy and not that impressive. So I thought I would ring the number given as I was most interested in upgrading my NTL package to TV, Broadband, Telephone & Mobiles. An all in one package so to speak? However it seems you cant get the whole package through one operator therefore you would have to be passed from pillar to post to acheive this. This is when matters start to go wrong, causing confusion and upset because as soon as more than one get involved and no matter how hard they try, it would surely go pear shaped. Not impressed, not able to cater for each individual customer's requirements, therefore loosing them business.

Re: Virgin Media Info
 

just to let everyone know, 1hr nd 18 mins till Virgin media is launched!....

.....Welcome to Virgin Media!

Re: Virgin Media Info
 

Thank you

Re: Virgin Media Info
 

It hasn't gone midnight and the VirginMedia site isn't up yet so how has it launched?

Re: Virgin Media Info
 

I don't think the site goes live until 8am.

Re: Virgin Media Info
 

any email address for virgin media management team? I wish to ask about my area if its been broadband enabled (currently analogue tv/phone).

Re: Virgin Media Info
 

That is true. 5 minutes to midnight, I dont think we are going to see any fireworks until 8am.

Re: Virgin Media Info
 

Nothing's changing. Probably be 8am then.

Re: Virgin Media Info
 

is ok :) Obviously it isnt going to change over night people, image 6.2million switches being turn on in seconds...hmmm is it going to go without a glitch??...

..i think not, be patient and you will see the changes.

Could i ask what the general Thought of the Virgin Media interface on DTV is??

V-Media!

Re: Virgin Media Info
 

weve got it in the bellshill customer management centre and it looks a little more nifty but the thing i noticed, it was more responsive with regards to remote control commands.

afaik all v+hd boxes come with the uk2 code (the new virgin interface) already built in and any ex ntl:telewest chaps should get it loaded onto their stb sometime march i reckon. dunno exact dates! :(

looking forward to it though!

Re: Virgin Media Info
 

spoke to ntl on phone as far as sales are concerned there is no plans to upgrade my area to digital or even broadband capability, guy sounded honest rather then giving me an easy answer.

Re: Virgin Media Info
 

Don't you mean Virgin Media ;)