Re: Why I regret joining virgin media
 

No it isn't speedy

This is

Software Version : 3.11.1012

Re: Why I regret joining virgin media
 

That is your 50Mb configuration file that tells the modem what speed you are on.;)

Re: Why I regret joining virgin media
 

Erm yeah I knew that I was just testing you all :erm: :D


I of course meant...

Software Version : 3.11.1011

Re: Why I regret joining virgin media
 

Of course you were speedy:angel: as if you would put us to the test :dunce:.

You haven't been updated yet but I doubt it would solve your problem anyway as yours runs much deeper.

Hopefully the network guys will get you sorted soon as it's been dragging on for ages.

Re: Why I regret joining virgin media
 

Agreed pip, and I believe the technical term is,,,,,,,,,,,,,,,,,,,,,,,,,,,, Yonks :D.

Did they ever get round to attaching a modem at your green Cab,

I wouldn't mind betting that all your problems turn out to be a dirty connection somewhere or a clipping laser.

Look at me as if I know what I,m talking about, whilst stabbing wildly at the dark :LOL:

Re: Why I regret joining virgin media
 

Oh pabs, I thought you knew technical terms. SNAFU fits the bill! :D:D:D:D:D

Re: Why I regret joining virgin media
 

Not that I know of. They were meant to, then we heard nothing for two weeks but maybe they have found something if they are going to the UBR.

Yonks indeed! Some would say I have the patience of a Saint

Re: Why I regret joining virgin media
 

I do not want to get you worried but you are not connected to a uBR at all, you are connected to a BSR.:D:D:D

I hope they are checking the right one for you.;):D

Re: Why I regret joining virgin media
 

hahaha I know that by now but its a habit I have, Id expect Ig to pull me on that but not you! Amazed you know to be honest, I thought you just worked the switchboard? :D He did actually say UBR to me though so I blame the VM guy :p:

Re: Why I regret joining virgin media
 

Speedy, the firmware is on the Information page because I can't glean it from the config filename. But by all measures your RxMER is too low as with your DS power level. If the US is OK, then my money's on an amplifier malfunction - assuming your T3s aren't growing and your TEKs have disappeared because you have firmware 10.12.

It just needs a systematic investigation

Re: Why I regret joining virgin media
 

up is

Power Level
(dBmV) 45.75

He said my snr is fine where it is and I think he said I'll only run in to trouble at about 28, I'll see what they say tomorrow but looks like it might be monday before a tech can sort the power levels :( two of the channels are showing in the red on his screen

Re: Why I regret joining virgin media
 

He's wrong. You don't show your DS modulation but I think from your earlier stats you're on 256QAM. The lower threshold for that modulation is 30 dB; then you MUST have 3dB margin for the everyday weaknesses/impairments; pros want a further 3 dB because the MUST 3dB is always used up.

Of course you could be on 64QAM. For years I was on 256QAM; last week I was moved to the Knowsley head end on 64QAM (slightly better peak time performance actually). I understand from Igni that this change is likely due to the 10:1 resegmentation that's going on. So if you're on 64QAM, then 34 dBmv is fine as the lower threshold is 24 dB.

Nut your -8 dBmv is no good and hence your correctables.

Re: Why I regret joining virgin media
 

Im on 256 mate and my correctables have always been like that, even with +1dBmv. I'll see what tomorrow brings and report back :) I started with around 38dB in Jan, now Im down to 34, the repull did more harm than good!

Re: Why I regret joining virgin media
 

Post 213 Seph He's still on 1011

Re: Why I regret joining virgin media
 

As promised, an update.............there has been no update :D May now be an update on Monday.

Yep Im still on 1011 and I was told as Im ex telewest they do us last, they are doing ex NTL first though I may have the new firmware in the next few weeks. Obviously that wont solve the codewords and definitely not the power levels but hey Im not one to complain ;)