Re: 1GB Cap Letter!!!!
 

Interesting point. Question is will they be opening them so all current ADSL providers can join in, or will it be NTL offering their own ADSL? I've heard rumours of the latter and I wonder how hard on a technical side the former would be?

Klaus

Re: 1GB Cap Letter!!!!
 

Really? Then why does it say this...

:confused:

Re: 1GB Cap Letter!!!!
 

If the USA cableco's sent out letters as you indicated, ntl hardly needs to copy such bad practice, and there is no justification for it. The USA cableco's would also need to have indicated the amount of overusage to enable the customer to reduce sufficiently. However, we are not in the USA and have no need to copy any bad practice they have. Better to copy Japan's practices, or some other country.

NTL would also be better off, if ntl tried to copy other companies good practice, in whatever areas other companies were better in.

Quote { Zero options? Most ntl covered areas now have ADSL. ntl has nearly a million customers on cable modems, all of these have no choice? Sorry man you're pretty anti-ntl and it costs credibility. }.

You didn't read and understand properly what I said --
Quote { Tiscalli isn't the only ADSL service anyway, there are dozens of providers to choose from, once you get away from ntl with it's almost zero option of choices. }
To help, I have made bold and italicised the most relevant part.

As for being anti-ntl, that's nonsense, I am pro customer, yes, and anti bad practice, bad customer treatment, bad service and BS. I may have missed a few. NTL were at one time a lot better and a lot more competitive. Though I do understand, that you, being an ntl employee, will try to stick up for ntl, regardless of their deficiencies.... which costs credibility, methinks.

As I have said before, if anyone gets problems with ntl and their cap, or ntl is about to cut them off, go elsewhere to ADSL. Plusnet, as I understand it, there is no problem with a cap. There are plenty of other ADSL companies to choose from.

Re: 1GB Cap Letter!!!!
 

Dont wory - he will have a sore wrist and be blind most likely !! :D

Re: 1GB Cap Letter!!!!
 

ok..

If it's contended service, how the HELL can one person take ALL hte bandwidth away from everyone else ?

Is that not was contention is all about! .. How can one get 10g a day, on a service thats shared by other people, if they are *affecting* other users, they have to be affecting their own, so the chances of getting 10g a day is remote.

Aint not tech, never claim to be.. just pointing out the obvious

Re: 1GB Cap Letter!!!!
 

1. When did you subscribe to the 1Mb service.

2. Have you ever read any version of NTL's AUP?

3. Do you ever think of any other users on the service?

4. Do you know anything about how DOCSIS works?

By downloading that much you WILL be degrading other users performance whether NTLs network is good or poor.

You have to remember that the service is contended. In other words, other users share the bandwidth you use.

If you want a non-contended service at 1Mb, you would be paying considerably more than £34.99 per month!

Re: 1GB Cap Letter!!!!
 

As is often the case the answer lies between the two extremes.

At off peak times they will not be impacting on others or themselves but at peak periods everyone including themselves will notice a degredation in service.

The hogs don't mind too much as they are getting so much extra usage anyway but those expecting a reasonable service when they do use it are rightly annoyed as they dont have the balancing extra benefit.

One solution to the problem would be to put all the known hogs on one UBR then see just how fast they would all scream about other people's useage getting in the way of their own.

This is not possible though so the logical way to ensure everyone wins is to encourage the downloaders to do so of-peak and that way nobody suffers from degraded services.

The advantage of doing this is it would then be possible to increase the allowances to more reasonable levels for downloading providing the majority of that use was at off-peak times.

Re: 1GB Cap Letter!!!!
 

That information is not provided to people who come to buy the product, lets face it, I have not seen on channel:ntl whilst ntl are promoting their broadband service that customers share their connection with other paying customers, ntl does not ask or warn customers that they have to be really careful with their connection because they might effect other customers etc etc.

Re: 1GB Cap Letter!!!!
 

Hmm..

Thanks the heads up Justanothernoob.

Didn't realise so many factors we're involved!

Re: 1GB Cap Letter!!!!
 

Really????
Unless you are original NTL I would say that there would be far more STBs on the network than SACMs. And they all use the same UBR!!

Re: 1GB Cap Letter!!!!
 

True, but all users have to agree to abide by the AUP when they are connected.

Perhaps a copy should be forwarded to all users when they initially subscribe, giving them the right to cancel without penalty if they don't agree to them.

Re: 1GB Cap Letter!!!!
 

Can you really see NTL doing this :confused:

Re: 1GB Cap Letter!!!!
 

I agree but my main point is that ntl do not advertise the fact that their broadband service is shared with other customers or tell them that they cannot exactly do what they want to do with their connection i.e there is a download limit being enforced etc.

Re: 1GB Cap Letter!!!!
 

What is the point of paying £17.99 a month for a BB connection then worring that if you use it too much you will be spoiling another persons enjoyment, you shouldnt have to worry or wonder if jack & jill 5 miles away has enough bandwidth just because you are using your connection, the only people who should worry weather there is enough bandwidth is the isp.

Re: 1GB Cap Letter!!!!
 

Some good points guys. I would say I'm pro NTL, as they have given me a great service. However, I got a letter so I have that against them. I understand the need for a cap, but the 1Gb is ridiculous and needs a lot more thought.

Secondly, no-one from NTL had told me that I shared my connection and that how I use it could affect others. The first indication I had was in this letter yesterday and even then it was far from clear. These points should be made clear when you sign up to the service.

I've always used my connection as much as I've wanted to and have never noticed any slow down, day or night. If I don't notice it, I'd be surprised if others did. But maybe that's not the way it works. I am a techie and I want to know these things, but even if I wasn't, NTL should at least out-line how the technology works and how you affect others.

I am sorry to leave NTL, I've had a very good service from them. But while there are other ISP's out there offering unlimited services, I'll make use of them.

Klaus