Re: 1GB Cap Letter!!!!
 

I see where you're coming from, but none of the other ISPs that have such a limit have any problem, or discussions threads about them such as this, for that matter.

I don't see why users are going to increase their downloading, after all, if this logic was applied then all these users would have been downloading 24/7 before the cap.

Re: 1GB Cap Letter!!!!
 

yes the policy is fundamentally flawed, if you look at the scope of what NTL are trying to tell us, they claim a few thousand users are bringing down the local networks around the country to a crawl, in some areas over subscription is a problem, but NTL should realise you sell a service to people with no guidelines on usage, you cannot tell a customer to then change there habits.........

Re: 1GB Cap Letter!!!!
 

hehe, Kronas, the link wasn't aimed directly at you - I totally aggree with wha tyou are saying really - If I wanted the extra speen, I'd probably look elsewhere too - I'm only on the 600K - that does fine for me, but I was a little concerned about xbl...

Re: 1GB Cap Letter!!!!
 

Intersting stuff. I've mailed the legendary rdhw. Hopefully he'll be able to answer a few questions.

Re: 1GB Cap Letter!!!!
 

ok i see, it just seemed the way you worded it...........

and whatever service you require, if you can get it cheaper why not take the risk ?

central point dont charge for xbl :naughty: :D

Re: 1GB Cap Letter!!!!
 

Well, there's not much in it for 600K really - you can make a saving on 1M....

The other thing is we don't have sports and movies, and we don't really want the hassle!! whenever there's been problems they've sorted them out quickly, so no reasons to complain.

I do look around for best prices though - I was with Ionica for a while - now didn't that turn out to be a risk!!

Re: 1GB Cap Letter!!!!
 

The letter is just a circular that ntl sends out to various areas. It makes customers more nervous, who then usually cut back their BB usage, even those who are no where near the limit.

NTL find that is very cost effective, it reduces the need of doing any maintenance, and ntl can stuff more customers onto the connections.

If there really was a problem with your downloading, ntl will ring you and quote the days and excessive amounts that you have downloaded. They would also have detailed the days and amounts in the letter if it was more than, just a circular.

Don't worry about it, relax, put your feet up........and download.


P.S.
The answer, for those really concerned with such things as caps, is to change over to an ADSL company which has no cap. Not only that, but they also have double the upload speed of ntl, and mostly better service.

Re: 1GB Cap Letter!!!!
 

Nice e-mail Keyser,

Perfect example of why a user panel would provide an ideal way of keeping NTL in touch with the thoughts and most of all feelings of users on issues such as this.

In essence the change to the AUP was a renegotiation of the contract with all its customers. The problem was they neither consulted with, or even directly informed the customers, even after the change was made let alone before they implimented it.

What all of the various cap threads have demonstrated clearly is we, as customers, are prepared to come up with workable compromises that would actually help NTL benefit from having an enforcable AUP which would not annoy large chunks of the user base but would contribute to improving the current situation.

1gb cap question
 

OK so far today i have uploaded 400 mb and dled 1.30 I dont intend on using it so much tomorrow, is that ok? Also is there extra allowence given to customers with children during school holidays?

Re: 1GB Cap Letter!!!!
 

I think it does depend on the frequency of how much you download if you constantly breach the limit by a few more GB's then that is a clear breach of the AUP. As far as I know there is no special allowancies, i.e such as school holidays etc.

Re: 1GB Cap Letter!!!!
 

im sure the rule was breach the limit three times in two weeks you get a warning.......

Re: 1GB Cap Letter!!!!
 

The evidence is as the evidence in the letter.

The upload speed ntl 600k BB is 128k, with 500k ADSL it is 250-6k, btw.

Re: 1GB Cap Letter!!!!
 

Correct :)

Re: 1GB Cap Letter!!!!
 

Yep that was said, ntl did not mind if you went over the limit now and again but as I said though, constantly as in all the time is a clear breach etc.

Re: 1GB Cap Letter!!!!
 

rodd, I don't see any evidence in the letter to make me think it may just be a circular. The fact that only a very few people have had the letter, makes me think it's more targetted than that.

Klaus