Re: Why I regret joining virgin media
 

Sorry mate I forgot to reply :dunce:

Just had a repull done, well not a full repull as they havent ran a new cable through the front garden of about 10metres.

One quick question, the guys doing the work said it was the longest run they have ever done and that the cable they use is only good up to 300metres and its no wonder i have problems, is this right? Ive got a manager coming this afternoon so Id rather know where I stand before he gets here

heres my log for the last 2 days

Tue May 18 09:17:57 2010 Tue May 18 09:17:57 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=0xxxxx;CMTS-MAC=xxxxx0;CM-QOS=1.1;CM-VER=3.0;
Tue May 18 09:18:01 2010 Tue May 18 09:18:11 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;
Tue May 18 09:18:12 2010 Tue May 18 09:18:12 2010 Warning (5) B-INIT-RNG Failure - Retries exceeded;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;
Tue May 18 09:18:24 2010 Tue May 18 09:19:33 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;
Wed May 19 06:47:51 2010 Wed May 19 06:48:02 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;
Wed May 19 06:48:31 2010 Wed May 19 06:49:00 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxx;CMTS-MAC=0xxxxx;CM-QOS=1.1;CM-VER=3.0;
Wed May 19 06:49:02 2010 Wed May 19 06:49:02 2010 Critical (3) Ranging Request Retries exausted;CM-MAC=xxxxxxx;CMTS-MAC=xxxxxx0;CM-QOS=1.1;CM-VER=3.0;
Wed May 19 06:49:02 2010 Wed May 19 06:49:02 2010 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.0;
Wed May 19 06:49:06 2010 Wed May 19 06:49:06 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.0;

Re: Why I regret joining virgin media
 

I would have expected a distribution amplifier at 100m intervals - those CATV lids in the street. You need, IMO, to get on top of this firmly and quickly.

Re: Why I regret joining virgin media
 

Its ok, now I have your contact details Im thinking of passing on your details to VM so you can deal with it :p:

So with the amplifiers the length should be ok? All I can find on t'interweb is this..

FTTC - Fiber-to-the-cabinet or fiber-to-the-curb - this is very similar to FTTN, but the street cabinet is closer to the user's premises; typically within 300m.

Which just states "typically". Well I'll see what the area manager says when he visits, my power levels after the repull are abit out of whack I think hes sorting those aswell as the repull guys moved my cable to another position in the cab incase the cab was at fault, hes also seeing if its worth changing the cable through the garden aswell and if he isn't happy with it its going back to networks again.

Power Level
(dBmV) 12.84 12.82 12.79 13.30

Power Level
(dBmV) 37.00

Re: Why I regret joining virgin media
 

Blumin eck, just how far from the cab are you :shocked:, I suppose it might explain something, let us know how you get on.

What do you mean by they haven't run the cable through your garden, do you mean they've have somehow joined it to the existing cable at that point OR they have just lobbed it through your window for now to carry out a quick check, and will do a pukka job once your happy?

---------- Post added at 13:30 ---------- Previous post was at 13:23 ----------

That's what I said to the wife last night but she was having none of it :shocked:

Sorry Seph couldn't resist :D

Re: Why I regret joining virgin media
 

Well I dont understand how they have done it, the cable goes from my wall,under the grass (about 10m) then into the grid (this hasnt been replaced), they started putting new cable into this grid and then off to the cab. So they must have joined somewhere but I dont know where :confused: I was planning on asking the VM guy when he comes back at 2.30, Im not sure how far I am from the cab i didnt think it was that far but I dont know which way the cables go, they had long lengths of it laid out up 2 roads but CEO guy said if I was too far from the cab I would never have been supplied by VM

Re: Why I regret joining virgin media
 

She did! :rofl:

---------- Post added at 13:51 ---------- Previous post was at 13:45 ----------

I'm 300m from the cabinet and there are more further down the road. Every 100m there's a cover in the pavement marked CATV. The distribution amplifier is there. Our house is tapped from the street and there should be a sort of water mains looking metal plate on the street side of your property. The tap would be in there. If it's filled with water ... bad!

The bit you may need to find out is if your street is line distribution or starred distribution. If it's line distribution, you shared the previous line with the other homes passed and now you have a provate wire to the cabinet. If it's starred distribution, then you're the only one re-pulled. I've no idea how or whether they amplify these lines.

Next:

Power Level
(dBmV) 12.84 12.82 12.79 13.30

If that's your new level from the cabinet, then attenuation due to distance isn't gonna be your problem! That will need bringing down to below 5 dBmv IMO allowing margin for cold nights.

Re: Why I regret joining virgin media
 

Damn your guuuuuuud :nworthy:

Re: Why I regret joining virgin media
 

Fair point

My main point was how do they know the cable from the join to your house is good, you would think if theyre going to the time and expence of laying all that way, they would finish off the last 10m or so.

It just seems a bit of a waste if they cant rule it out IMO.

---------- Post added at 14:04 ---------- Previous post was at 14:02 ----------

Get down from that ivory tower and stop smirking :D:D

---------- Post added at 14:19 ---------- Previous post was at 14:04 ----------

Hay Igni I wasn't having a pop dude, I just love the way you wind up Seph as I presumed you were referring to the info he had previously given as being incorrect

apologies if I offended

Re: Why I regret joining virgin media
 

Well I think Im ex telewest and I think its my own cable back to the cab. Igni what did you mean? Cant see you're post but pabs has quoted you

Re: Why I regret joining virgin media
 

Jeez Pabs - don't apologise to Igni unless it's for duff info you've provided! He's the master and he teaches me more than he winds me up. Anyway, I try to be careful and not give him too much ammo too often. It may not even be me he's winding up this time! (Though it prolly is).

Anyway, he's a cunning bugger. He posts stuff for us to read in the e-mails and then delates the post (on this occasion you caught it).

Re: Why I regret joining virgin media
 

It's one of the great things about forums, being able to read and edit things having decided whether one can be bothered with the inevitable discussion following one's post :)

Re: Why I regret joining virgin media
 

One of the great things about THIS forum is your current avatar! (Till it changes).

Anyway, FTTC is being installed in a new cabinet round the corner. Soon I'll be able to feed more fun for you to have.

Re: Why I regret joining virgin media
 

I prefer his quote in his sig, always makes me laugh :D

Well a tech just rang me, said he will sort the levels out and I dont need to be here. Getting quite pee'd off now because Ive finished work and sat here waiting for a manager so hes chasing it up now :(

Ig, come on share the knowledge, what info was wrong :confused: and why would you feel like you couldnt be bothered? :)

Re: Why I regret joining virgin media
 

You'll be bored I'm afraid. It has no user viewable statistics at all as the VDSL modem (Active NTE) is fully managed by Openreach.

I am quite familiar with VDSL 2 anyway, not a huge amount to see even if statistics could be read off the NTE.

Re: Why I regret joining virgin media
 

Missed that, yep thats what I thought to :( I didnt realise they did 3/4's of the way there repulls :D