Important New Support Information

Chris W · 27-08-2004, 12:46

It is Harmony upgrade time at the weekend, from 8pm Friday 27th August and Wednesday 1st September.

During that period you will be unable to make changes to your Internet service. However you will still be able to send and receive emails, surf the web and upload to your webspace.

If you need to change your service, such as add an additional email address, please make sure you do this before 26th August or after 1st Sept. You can find Member services under "your Account" at www.ntlworld.com

During this upgrade our Internet support centres will have limited access to their computer systems. We will restore full service on the afternoon of 1st September.

This upgrade project continues until the end of 2004, and means two further instances when service will be restricted. We will let you know in advance when this will happen.

We would like to apologise for any inconvenience these works may cause.

Just posted for anyone that missed it on the server status page

MB

Paul K · 27-08-2004, 12:49

Quote:

Originally Posted by monkeybreath

It is Harmony upgrade time at the weekend, from 8pm Friday 27th August and Wednesday 1st September.

During that period you will be unable to make changes to your Internet service. However you will still be able to send and receive emails, surf the web and upload to your webspace.

If you need to change your service, such as add an additional email address, please make sure you do this before 26th August or after 1st Sept. You can find Member services under "your Account" at www.ntlworld.com

During this upgrade our Internet support centres will have limited access to their computer systems. We will restore full service on the afternoon of 1st September.

This upgrade project continues until the end of 2004, and means two further instances when service will be restricted. We will let you know in advance when this will happen.

We would like to apologise for any inconvenience these works may cause.

Just posted for anyone that missed it on the server status page

MB

Is that "Can still send and receive emails and upload to their webspace if it works as well as normal"??
Hope it all goes smoothly though as we all know its the poor CS staff on the phones that take all the flak

Good luck guys

No breaking the Broadband systems in the South East though please

GazzaB · 27-08-2004, 14:58

Yep, It's bye bye cablemaster today in Nottingham and Teeside. A sad day, I will miss that log-in screen! It's served us well since 1990 or thereabouts. Onto better things.....???!!!! We shall see

Marge · 27-08-2004, 15:13

Quote:

Originally Posted by GazzaB

Onto better things.....???!!!! We shall see

Yep agree with you there

What a great few days lie ahead with no access to Sabs

Kliro · 27-08-2004, 15:19

Just got that notification from Broadband medic

Matth · 27-08-2004, 16:24

Harmony upgrade? - does that mean changing the on-hold music?

Tucker · 28-08-2004, 19:26

Well it's all gone pair shaped in Manchester, broadband has become unusable since sometime over night, a dial up at 300 baud would be faster...

Not only did they charge me twice and bill me once for the last 8 months, when I spotted it on my statement(s) and advised them they canned my TV and telephone for no reason, now broadband is unusable and they tell me they can't do anything before Weds..

Nothing like good customer service ! If the service changes have the same effect on other customers they'll be out of business soon !

Marge · 28-08-2004, 19:29

Quote:

Originally Posted by Tucker

Well it's all gone pair shaped in Manchester, broadband has become unusable since sometime over night, a dial up at 300 baud would be faster...

Not only did they charge me twice and bill me once for the last 8 months, when I spotted it on my statement(s) and advised them they canned my TV and telephone for no reason, now broadband is unusable and they tell me they can't do anything before Weds..

Nothing like good customer service ! If the service changes have the same effect on other customers they'll be out of business soon !

This maintenance shouldn't have any effect on your broadband service at all, do you have connection via Cable Modem or STB ???

and

to the site btw

Tucker · 28-08-2004, 19:35

Well it's a darn good coincidence then

cable modem... Super speed most of yesterday

Tucker · 28-08-2004, 19:36

BTW this is a trusty (fast) ADSL link at my office..

Paul K · 28-08-2004, 19:39

The systems being changed over at the moment are more Customer Services end than customer (billing systems etc) if your speeds have dropped you may find it's totally unrelated to the ongoing platform changes.

Tucker · 28-08-2004, 20:06

I would have expected that to be the case from the info available, however perhaps 'other' changes are being 'sneaked' in at the same time, I know of several other customers (not local to me) who have lost service since this started.. A pure coincidance / other fault I am sure, thing is tho, it's a shame no one at NTL can check the status tho whilst the CS changes are being performed..

Bex · 28-08-2004, 21:00

out of interest should this actually affect the BB service. dad's "lady friend" is on the phone from teeside and she has lost all net access...

darkangel · 28-08-2004, 21:16

don't want to sound a bit dense but what exactly is harmony, I've heard bit and pieaces, will it help catch the large amount of people in my sisters area who seem to all have chipped cable and broadband?

Tezcatlipoca · 28-08-2004, 21:22

Quote:

Originally Posted by darkangel

don't want to sound a bit dense but what exactly is harmony, I've heard bit and pieaces, will it help catch the large amount of people in my sisters area who seem to all have chipped cable and broadband?

I'm not sure, but there was a thread all about it here: http://www.cableforum.co.uk/board/sh...ad.php?t=14256