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outlook sending problem
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Old 12-03-2008, 21:28   #1
herc
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outlook sending problem

I am using my blueoyonder account to send message and I can receive mail fine but cannot send and I get this error message 0x80040607 tried searching but no joy any help please!!!
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Old 12-03-2008, 21:33   #2
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Re: outlook sending problem

Does it only do this with your Blueyonder account or do you have other accounts that run through this and have a similar error ?

Are you using imap or pop3 for this ?
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Old 12-03-2008, 21:34   #3
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Re: outlook sending problem

Is your SMTP server set to : smtp.blueyonder.co.uk
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Old 12-03-2008, 21:37   #4
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Re: outlook sending problem

pop3
pop3.blueyonder.co.uk
smtp.blueyonder.co.uk
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Old 12-03-2008, 21:51   #5
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Re: outlook sending problem

Cant see anything on Microsoft technet for this code with Outlook, but it is mentioned for configuration manager where it mentions out of cache. :- http://technet.microsoft.com/en-us/l.../bb632794.aspx

Dont know if MS error codes are consistent across apps. Which version of outlook are you using , if its pre 2007 you could try an upgrade ? Backup your files before attempting this though in case it goes wrong. If your on 2000 try upgrading to 2003.

Are you able to try outlook express and see if it has the same problem, id try that before an upgrade ?
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Old 12-03-2008, 22:02   #6
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Re: outlook sending problem

Morden thnx for your response
The version is office outlook 2007
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Old 12-03-2008, 22:30   #7
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Re: outlook sending problem

Have you got authentication set up on the smtp server?
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Old 12-03-2008, 23:11   #8
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Re: outlook sending problem

Your IP suggests you are on Sky, yet you are trying to send via a blueyonder account

You need authentication if you are to send via the blueyonder account from a non blueyonder ISP connection. That in fact doesn't always work correctly. The best way of sending email is to use the server provided by your current ISP.
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Old 12-03-2008, 23:38   #9
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Re: outlook sending problem

im using wireless at my inlaws how would this affect my by account?
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Old 12-03-2008, 23:42   #10
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Re: outlook sending problem

If your in-laws are on a Sky broadband account & you have a Blueyonder account then this may be the problem...
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Old 12-03-2008, 23:47   #11
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Re: outlook sending problem

I hope there is a work around? Im stuck whilst waiting for a while worst luck.
Any suggestions Im trying to respond to job ads.
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Old 12-03-2008, 23:49   #12
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Re: outlook sending problem

Can you not use your webmail?
(sorry - not a BY user so don't know the webmail link).
Possibly: http://www.virginmedia.com/customers/emailgateway.php
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Old 12-03-2008, 23:52   #13
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Re: outlook sending problem

Change the send server details to the sky smtp server, leave all else including your email addy at their blueyonder details. When you send, if someone looks at the headers they will see the blueyonder address for the reply but know it came via Sky.
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Old 13-03-2008, 00:03   #14
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Re: outlook sending problem

ok tried smtp.sky.com

all other details remain the same I get an error back saying

Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).
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Old 13-03-2008, 04:09   #15
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Re: outlook sending problem

Quote:
Originally Posted by herc View Post
ok tried smtp.sky.com

all other details remain the same I get an error back saying
Try smtp.tools.sky.com, herc.
All of Sky's email was outsourced to Google from early February so you may need to check the rest of the email settings.

There's an good unofficial step-by-step guide for Outlook 2003 on the SkyUser forums.
And an official one (with a guide for Outlook Express) available as a pdf from the Sky website.

hth
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