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Virgin broadband outages - Surrey/Hants area (March 2021)
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Old 22-03-2021, 15:48   #1
DamnMachine
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Virgin broadband outages - Surrey/Hants area (March 2021)

Hi,

I've had five outages on my Virgin broadband in seven days. Restarting the hub does not fix them. They typically last 10-20 minutes. Four of them in the afternoon between 1pm and 3pm, one in the evening. Frimley area (Surrey/Hants borders)

No outages reported by Virgin service status. I called their contact centre. They scanned by Superhub and said all was ok. I was told there is a "known network impairment" in the area. No information about what is meant by network impairment, or if/when it will be fixed.

Anyone else experiencing this? Any suggestions? Thanks in advance.
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Old 22-03-2021, 16:19   #2
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Re: Virgin broadband outages - Surrey/Hants area (March 2021)

I'd advise setting up a broadband quality monitor. Their forum techs accept the output graphs as proof of outages.

https://www.thinkbroadband.com/broad...g/quality/list

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