Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Final bill from VM

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Billing Issues

Sales Team Issues
Reply
 
Thread Tools
Old 31-01-2018, 12:03   #1
SqueakyRat
Inactive
 
Join Date: Mar 2007
Posts: 4
SqueakyRat is on a distinguished roadSqueakyRat is on a distinguished road
Angry Sales Team Issues

Called Customer Services this morning and spent half an hour on the phone trying to get our bill down and see what the best package was.
We were offered a price on the Full House package and we asked what it included. The advisor said she would check and the line went dead.

We called back to discover that the order was being processed. WE DID NOT AGREE TO THIS. So now we're on a bigger package than we want.

Asked to complain and was put through to a 3rd person who was very unhelpful. Refused to put us through to a manager or supervisor to discuss our issue.

Have checked and our TV channels have now changed adding extra channels. No confirmation email.

Can anyone provide a telephone number for someone UK based that I can put a complaint to. The offshore people have been no help.
SqueakyRat is offline   Reply With Quote
Advertisement
Old 31-01-2018, 12:50   #2
weenie
Believe in yourself ...
 
weenie's Avatar
 
Join Date: Dec 2013
Location: Here & there ...
Services: tv phone mobile broadband V6 and tivo.
Posts: 5,252
weenie has a nice shiny starweenie has a nice shiny star
weenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny star
Re: Sales Team Issues

Here is a number that will hopefully sort out your problem it is 0800 952 2277 and as far as I'm aware this number is for Virgin Media customer relations based in Sheffield, what I like about it is it is UK call based
__________________
A smile is a curve that sets everything straight.
weenie is offline   Reply With Quote
Old 31-01-2018, 14:10   #3
SqueakyRat
Inactive
 
Join Date: Mar 2007
Posts: 4
SqueakyRat is on a distinguished roadSqueakyRat is on a distinguished road
Re: Sales Team Issues

Quote:
Originally Posted by weenie View Post
Here is a number that will hopefully sort out your problem it is 0800 952 2277 and as far as I'm aware this number is for Virgin Media customer relations based in Sheffield, what I like about it is it is UK call based
Thanks for this. Will give it a try...
SqueakyRat is offline   Reply With Quote
Old 31-01-2018, 14:39   #4
weenie
Believe in yourself ...
 
weenie's Avatar
 
Join Date: Dec 2013
Location: Here & there ...
Services: tv phone mobile broadband V6 and tivo.
Posts: 5,252
weenie has a nice shiny starweenie has a nice shiny star
weenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny star
Re: Sales Team Issues

Fantastic hopefully they will be able to sort things and who know's maybe even a better deal fingers crossed
__________________
A smile is a curve that sets everything straight.
weenie is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 00:38.


Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.