Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Netflix buffering

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media TV Service

Returning Equipment
Reply
 
Thread Tools
Old 21-10-2020, 17:57   #1
Raider999
cf.mega poster
 
Join Date: Dec 2016
Posts: 1,427
Raider999 is a glorious beacon of lightRaider999 is a glorious beacon of lightRaider999 is a glorious beacon of lightRaider999 is a glorious beacon of lightRaider999 is a glorious beacon of lightRaider999 is a glorious beacon of lightRaider999 is a glorious beacon of light
Returning Equipment

I have cancelled my account which happens next week.

I am aware I will be required to return equipment to Virgin, but have the following questions.

1 will returning cost me anything?
2 how do they notify me of return details?
3 I assume they want the V6 boxes and router returned - what about the remotes?
4 how long do I have to return the equipment?

Thanks
Raider999 is offline   Reply With Quote
Advertisement
Old 21-10-2020, 17:59   #2
Hugh
Hic Sunt Dracones
Cable Forum Team
 
Hugh's Avatar
 
Join Date: Jun 2006
Age: 64
Services: Premiere Collection
Posts: 36,036
Hugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden aura
Hugh has a golden auraHugh has a golden auraHugh has a golden aura
Re: Returning Equipment

https://www.virginmedia.com/help/vir...ipment/returns
__________________
If my post is in bold and this colour, it's a Moderator Request.
Hugh is offline   Reply With Quote
Old 21-10-2020, 22:43   #3
Raider999
cf.mega poster
 
Join Date: Dec 2016
Posts: 1,427
Raider999 is a glorious beacon of lightRaider999 is a glorious beacon of lightRaider999 is a glorious beacon of lightRaider999 is a glorious beacon of lightRaider999 is a glorious beacon of lightRaider999 is a glorious beacon of lightRaider999 is a glorious beacon of light
Re: Returning Equipment


Thanks for the link Hugh
Raider999 is offline   Reply With Quote
Old 08-11-2020, 13:44   #4
Raider999
cf.mega poster
 
Join Date: Dec 2016
Posts: 1,427
Raider999 is a glorious beacon of lightRaider999 is a glorious beacon of lightRaider999 is a glorious beacon of lightRaider999 is a glorious beacon of lightRaider999 is a glorious beacon of lightRaider999 is a glorious beacon of lightRaider999 is a glorious beacon of light
Re: Returning Equipment

Well, the packaging arrived Thursday.

Not exactly delivered, but thrown on the front garden - very professional, not
Raider999 is offline   Reply With Quote
Old 08-11-2020, 19:45   #5
OLD BOY
Just shield those at risk
 
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes; Maxit TV; Now TV, Amazon, Netflix, Starzplay, Apple TV; VM broadband and landline
Posts: 11,542
OLD BOY has a bronze arrayOLD BOY has a bronze arrayOLD BOY has a bronze array
OLD BOY has a bronze arrayOLD BOY has a bronze arrayOLD BOY has a bronze arrayOLD BOY has a bronze arrayOLD BOY has a bronze arrayOLD BOY has a bronze arrayOLD BOY has a bronze arrayOLD BOY has a bronze arrayOLD BOY has a bronze arrayOLD BOY has a bronze arrayOLD BOY has a bronze arrayOLD BOY has a bronze arrayOLD BOY has a bronze arrayOLD BOY has a bronze arrayOLD BOY has a bronze arrayOLD BOY has a bronze arrayOLD BOY has a bronze array
Re: Returning Equipment

Quote:
Originally Posted by Raider999 View Post
Well, the packaging arrived Thursday.

Not exactly delivered, but thrown on the front garden - very professional, not
Maybe it arrived by drone!
OLD BOY is offline   Reply With Quote
Old 03-12-2020, 13:17   #6
RichardCoulter
cf.mega poster
 
Join Date: Jan 2008
Posts: 8,170
RichardCoulter has disabled reputation
Re: Returning Equipment

They want my faulty box back, so they'll have to come and pick it up. It says that they will do this for 'accessible customers', what a bizzare term to use.

What about those that aren't disabled but are self isolating? What if the customer actually has covid, are they happy to have the virus & box returned together?
RichardCoulter is offline   Reply With Quote
Old 03-12-2020, 14:02   #7
Hugh
Hic Sunt Dracones
Cable Forum Team
 
Hugh's Avatar
 
Join Date: Jun 2006
Age: 64
Services: Premiere Collection
Posts: 36,036
Hugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden aura
Hugh has a golden auraHugh has a golden auraHugh has a golden aura
Re: Returning Equipment

Quote:
Originally Posted by RichardCoulter View Post
They want my faulty box back, so they'll have to come and pick it up. It says that they will do this for 'accessible customers', what a bizzare term to use.

What about those that aren't disabled but are self isolating? What if the customer actually has covid, are they happy to have the virus & box returned together?
They probably hope the customer would be considerate and sensible enough to contact them in this circumstance...
__________________
If my post is in bold and this colour, it's a Moderator Request.
Hugh is offline   Reply With Quote
Old 03-12-2020, 15:22   #8
BenMcr
Virgin Media Staff
 
Join Date: Nov 2006
Location: Manchester
Services: V6 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,107
BenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
BenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
Re: Returning Equipment

Quote:
Originally Posted by Hugh View Post
They probably hope the customer would be considerate and sensible enough to contact them in this circumstance...
https://www.virginmedia.com/help/coronavirus-update

Quote:
Can I return my equipment?
Normally, we ask you to return your kit. Thatís because while you're with us, you rent your kit, rather than own it. But as the government advice is to stay home, we donít want to ask customers to venture outside to post kit back to us. Weíll drop you a line at a later date to organise the return through CollectPlus, or one of our key workers will safely collect it from your doorstep so we can help to keep other people connected. For now, please keep your kit somewhere safe.
__________________
I work for Virgin Media but all views are my own.
BenMcr is offline   Reply With Quote
Old 03-12-2020, 16:32   #9
spiderplant
cf.mega poster
 
Join Date: Jun 2003
Posts: 8,065
spiderplant has a pair of shiny starsspiderplant has a pair of shiny stars
spiderplant has a pair of shiny starsspiderplant has a pair of shiny stars
Re: Returning Equipment

Even in non-COVID times, they'll take appropriate precautions. You should see the state of some of the returned kit
spiderplant is offline   Reply With Quote
Old 03-12-2020, 20:15   #10
Raider999
cf.mega poster
 
Join Date: Dec 2016
Posts: 1,427
Raider999 is a glorious beacon of lightRaider999 is a glorious beacon of lightRaider999 is a glorious beacon of lightRaider999 is a glorious beacon of lightRaider999 is a glorious beacon of lightRaider999 is a glorious beacon of lightRaider999 is a glorious beacon of light
Re: Returning Equipment

When you have returned your kit, I would expect some sort of acknowledgement that they have received it - done a month ago, so far nothing!
Raider999 is offline   Reply With Quote
Old 03-12-2020, 20:52   #11
Jimmy-J
as common as muck
 
Jimmy-J's Avatar
 
Join Date: Apr 2009
Location: Dirty Old Town
Posts: 3,324
Jimmy-J has a bronze arrayJimmy-J has a bronze arrayJimmy-J has a bronze array
Jimmy-J has a bronze arrayJimmy-J has a bronze array
Re: Returning Equipment

I got a text from a guy who was working for Virgin Media CPE. He said he was trying to arrange a collection of VM equipment, and that he was working in my area and could pick it up. He collected it later that day and I got an email from VM to confirm the collection soon after.
__________________
I'm not afraid of dying, I just don't want to be there when it happens. -Woody Allen

Jimmy-J is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 16:05.


Server: curium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2021, vBulletin Solutions Inc.