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UHD on Virgin Media
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Old Yesterday, 17:57   #1501
Mythica
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Re: UHD on Virgin Media

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Originally Posted by browneggsandham View Post
I've renewed from VIP to Ultimate Oomph over the phone this morning. New package kicks in from tomorrow - take it I should expect Sky UHD to be included right?
You would have thought so considering it's part of the ultimate oomph bundle, but from my understanding, as you're an existing customer I would have thought it would be 6 extra unless you negotiated that into your contract renewal.
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Old Yesterday, 20:46   #1502
browneggsandham
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Re: UHD on Virgin Media

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Originally Posted by Mythica View Post
You would have thought so considering it's part of the ultimate oomph bundle, but from my understanding, as you're an existing customer I would have thought it would be 6 extra unless you negotiated that into your contract renewal.
I did ask if it was included and they said yes. I assumed as a new Ultimate Oomph customer it would be included. Will check and follow up with them if not tomorrow when the change takes effect.


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Originally Posted by Rob King View Post
How much do you pay a month ?
Haggled to 95 a month. Down from 118.50 previously on VIP. Faster BB and unlimited SIM for less money.
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Old Yesterday, 22:43   #1503
Rob King
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Re: UHD on Virgin Media

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Originally Posted by browneggsandham View Post


I did ask if it was included and they said yes. I assumed as a new Ultimate Oomph customer it would be included. Will check and follow up with them if not tomorrow when the change takes effect.

I spent over 2 hours on hold on the online chat today to try for a upgrade as I wanted uhd and new 360 deal no one answered after the first lady passed me over to retentions but they spoke the lady I spoke on chat yesterday said I got a 7.50 credit valid for 18 months no contract she could have added but even yesterday she passed me over to retentions so 2 days 3 1/2 hours .. I just want a deal think ill ring tomorrow as my contract is up in May and paying 105 a month atm



Haggled to 95 a month. Down from 118.50 previously on VIP. Faster BB and unlimited SIM for less money.
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Old Yesterday, 23:57   #1504
RichardCoulter
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Re: UHD on Virgin Media

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Originally Posted by browneggsandham View Post


I did ask if it was included and they said yes. I assumed as a new Ultimate Oomph customer it would be included. Will check and follow up with them if not tomorrow when the change takes effect.

Haggled to 95 a month. Down from 118.50 previously on VIP. Faster BB and unlimited SIM for less money.
Looks to me like UHD is included, but you're overpaying for it.

IIRC, UO was 79, (85 with UHD). For new customers UO increased from 79 to 89 with UHD included.

Looks to me like they're charging you the new higher price for new customers and the 6 UHD fee on top!!

AIUI, you should be paying 85 or 89 for this package, not 95.
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Old Today, 00:11   #1505
TMLeafs
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Re: UHD on Virgin Media

Quote:
Originally Posted by RichardCoulter View Post
Looks to me like UHD is included, but you're overpaying for it.

IIRC, UO was 79, (85 with UHD). For new customers UO increased from 79 to 89 with UHD included.

Looks to me like they're charging you the new higher price for new customers and the 6 UHD fee on top!!

AIUI, you should be paying 85 or 89 for this package, not 95.
They dont normally match the new customer offer price I have helped friends and family upgrade to UO over the years always gets offered at 99 every contract renewal
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