4K : UHD on Virgin Media

[Mythica]

Originally Posted by browneggsandham

I've renewed from VIP to Ultimate Oomph over the phone this morning. New package kicks in from tomorrow - take it I should expect Sky UHD to be included right?

You would have thought so considering it's part of the ultimate oomph bundle, but from my understanding, as you're an existing customer I would have thought it would be £6 extra unless you negotiated that into your contract renewal.

[browneggsandham]

Originally Posted by Mythica

You would have thought so considering it's part of the ultimate oomph bundle, but from my understanding, as you're an existing customer I would have thought it would be £6 extra unless you negotiated that into your contract renewal.

I did ask if it was included and they said yes. I assumed as a new Ultimate Oomph customer it would be included. Will check and follow up with them if not tomorrow when the change takes effect.

Originally Posted by Rob King

How much do you pay a month ?

Haggled to £95 a month. Down from £118.50 previously on VIP. Faster BB and unlimited SIM for less money.

[Rob King]

Originally Posted by browneggsandham

I did ask if it was included and they said yes. I assumed as a new Ultimate Oomph customer it would be included. Will check and follow up with them if not tomorrow when the change takes effect.

I spent over 2 hours on hold on the online chat today to try for a upgrade as I wanted uhd and new 360 deal no one answered after the first lady passed me over to retentions but they spoke the lady I spoke on chat yesterday said I got a £7.50 credit valid for 18 months no contract she could have added but even yesterday she passed me over to retentions so 2 days 3 1/2 hours .. I just want a deal think ill ring tomorrow as my contract is up in May and paying £105 a month atm



Haggled to £95 a month. Down from £118.50 previously on VIP. Faster BB and unlimited SIM for less money.

[RichardCoulter]

Originally Posted by browneggsandham

I did ask if it was included and they said yes. I assumed as a new Ultimate Oomph customer it would be included. Will check and follow up with them if not tomorrow when the change takes effect.

Haggled to £95 a month. Down from £118.50 previously on VIP. Faster BB and unlimited SIM for less money.

Looks to me like UHD is included, but you're overpaying for it.

IIRC, UO was £79, (£85 with UHD). For new customers UO increased from £79 to £89 with UHD included.

Looks to me like they're charging you the new higher price for new customers and the £6 UHD fee on top!!

AIUI, you should be paying £85 or £89 for this package, not £95.

[TMLeafs]

Originally Posted by RichardCoulter

Looks to me like UHD is included, but you're overpaying for it.

IIRC, UO was £79, (£85 with UHD). For new customers UO increased from £79 to £89 with UHD included.

Looks to me like they're charging you the new higher price for new customers and the £6 UHD fee on top!!

AIUI, you should be paying £85 or £89 for this package, not £95.

They dont normally match the new customer offer price I have helped friends and family upgrade to UO over the years always gets offered at £99 every contract renewal

[Mythica]

Originally Posted by RichardCoulter

Looks to me like UHD is included, but you're overpaying for it.

IIRC, UO was £79, (£85 with UHD). For new customers UO increased from £79 to £89 with UHD included.

Looks to me like they're charging you the new higher price for new customers and the £6 UHD fee on top!!

AIUI, you should be paying £85 or £89 for this package, not £95.

They should be paying £139. Not £85, not £89, not £95.

[Rob King]

Just got off the phone my contract just went up i pay £105 a month they want £110 for uhd sky movies and my v6 box upgraded to a 360 box ( with new software ) I never took the offer , if you ring virgin media you now get a message offering you a Credit mine was £4.50 a month for 18 months no contract give them a ring and accept the offer the retentions guy they can't offer you the credit that your offered on a phone call . Good luck

[browneggsandham]

Originally Posted by RichardCoulter

Looks to me like UHD is included, but you're overpaying for it.

IIRC, UO was £79, (£85 with UHD). For new customers UO increased from £79 to £89 with UHD included.

Looks to me like they're charging you the new higher price for new customers and the £6 UHD fee on top!!

AIUI, you should be paying £85 or £89 for this package, not £95.

I had a figure in mind based on what I'd seen on here which was sub-£100 and they beat that so I'm okay with that.

However turns out they haven't given my Sky UHD, and phone call confirms this is only for new customers, not existing customers who upgrade to UO.

Safe to say this isn't what was agreed yesterday so complaint submitted.

[browneggsandham]

Originally Posted by browneggsandham

I had a figure in mind based on what I'd seen on here which was sub-£100 and they beat that so I'm okay with that.

However turns out they haven't given my Sky UHD, and phone call confirms this is only for new customers, not existing customers who upgrade to UO.

Safe to say this isn't what was agreed yesterday so complaint submitted.

They've now honoured it with minimal fuss which was a pleasant surprise.

[RichardCoulter]

Originally Posted by TMLeafs

They dont normally match the new customer offer price I have helped friends and family upgrade to UO over the years always gets offered at £99 every contract renewal

By new customer do they mean new to VM or new to UO? If the latter, when it started, people were able to join at the discounted rate IIRC of £99 instead of £139.

When I enquired about it I was told that when the £99 contract ended, it wouldn't go up to the non discounted price and that deals would be available.

Maybe it's different for browneggsnham as VIP might be considered an old version of UO??

[TMLeafs]

Originally Posted by RichardCoulter

By new customer do they mean new to VM or new to UO? If the latter, when it started, people were able to join at the discounted rate IIRC of £99 instead of £139.

When I enquired about it I was told that when the £99 contract ended, it wouldn't go up to the non discounted price and that deals would be available.

Maybe it's different for browneggsnham as VIP might be considered an old version of UO??

My brother upgraded from VIP to UO today @ £105, crazy how people get so offered so different prices. He has not got UHD in the package.

I have recontracted family and friends UO package too £99 pounds the past year.

I have a extra box was paying £106.50, then last year best they would do was £117.50.

The this year due to the march price rise I got it down to £115 two days before UHD otherwise I would of demanded more. I have put a complaint in but don't expect them to do anything. Once Sky Sports UHD comes I will phone and moan I never watch Sky Cinema rather put blu-ray in for better sound and HDR

[SonicMaster]

Virgin TV Ultra HD channel highlights for March 2021
https://www.virginmedia.com/virgin-t...tra-hd-channel

Deadly Class - Season 1
(previously on STARZPLAY)

Mr. Mercedes - Season 3
(previously on STARZPLAY)

The Night Shift - Season 2
(previously on Sony Channel)

Ed Stafford: First Man Out
(previously on Discovery Channel)

Battle Of Little Bighorn
(previously on Smithsonian Channel)

New Kids In The Wild
(previously on Love Nature)

Kingdom Of The Tide
(previously on Sky Nature)

[jfman]

Originally Posted by TMLeafs

My brother upgraded from VIP to UO today @ £105, crazy how people get so offered so different prices. He has not got UHD in the package.

I have recontracted family and friends UO package too £99 pounds the past year.

I have a extra box was paying £106.50, then last year best they would do was £117.50.

The this year due to the march price rise I got it down to £115 two days before UHD otherwise I would of demanded more. I have put a complaint in but don't expect them to do anything. Once Sky Sports UHD comes I will phone and moan I never watch Sky Cinema rather put blu-ray in for better sound and HDR

Where's the guy whose retort would be that it's legal and folk should just be happy about this kind of varying degrees of service seemingly offered at random to the customer base? He's gone quiet of late.

[Huxie]

Originally Posted by jfman

He's gone quiet of late.

Any chance you could take a leaf out of his book?

[Mad Max]

Originally Posted by Huxie

Any chance you could take a leaf out of his book?