Virgin Media's quarterly and full year results. - Page 5

Alan Fry · 09-02-2012, 13:21

Quote:

Originally Posted by qasdfdsaq

Maybe you should follow the 15-month saga that is the upstream uplifts. Other companies lie, very few have shown the level of utter incompetence that VM has when it comes to fixing their network in these parts.

Also I'd disagree on BT not catching up. BT already offer 110mbps service, which is more than VM does anywhere. BT will be offering 330mbps this year, which is again, already ahead of VM, and 1gbit next year, which will be even further again. Granted, these are only in limited areas.

BT currently offer 40mbit down and 10mbit up to all FTTC areas, this is faster than all of the nationally available VM packages in every way, except headline download speed. BT will be uplifting this to 80mbit down and 20mbit up across their network within months, VM don't even have more than 1.5mbps upload across their network yet.

The few areas VM have neglected to upgrade will see 50% faster download and more than ten times faster upload on BT. Nationwide, once all areas are upgraded we're still looking at BT Infinity only being 30% slower on the download and faster in all other respects than VM's best service.

Again, BT 40mb is already faster than VM 50mb for everything other than downloading large files (and if you're doing it via newsgroups BT will probably still be faster).

Virgin does need to upgrade and expand the VM Fiber Optic Network or use BT's to reach "blackspots" and to improve service

qasdfdsaq · 09-02-2012, 13:21

Quote:

Originally Posted by Alan Fry

Half of the the UK gets VM broadband via ADSL, the 30mbps+ broadband is only avalible on the VM Fiber Netowork, which covers the other half!

Wrong. There is no 'half and half'. 40, 110, and soon 80-330mbps broadband is all available off the VM fibre network.

VM is available to about 51% of households. BT FTTC is currently available to 30%, but there is a lot of overlap. BT intend to expand this to at least 66% and potentially up to 90%. BT FTTP is already faster than VM.

Quote:

What a shame, they should now improve services for VM customers outside the VM Cable network, maybe 80 mbp broadband and the full TV serice?

That's what BT are doing.

Quote:

They do offer the Best Broadband, Best STB and Best VOD, but they need to work on getting more TV channels (with related VOD content) and launching the iPhone 4S on Virgin Mobile!

They do not offer the best broadband unless the only thing you do with your broadband is download large binaries over FTP.

Alan Fry · 09-02-2012, 13:24

Quote:

Originally Posted by qasdfdsaq

[/COLOR]
Wrong. There is no 'half and half'. 40, 110, and soon 80-330mbps broadband is all available off the VM fibre network.

VM is available to about 51% of households. BT FTTC is currently available to 30%, but there is a lot of overlap. BT intend to expand this to at least 66% and potentially up to 90%. BT FTTP is already faster than VM.

That's what BT are doing.

They do not offer the best broadband unless the only thing you do with your broadband is download large binaries over FTP.

That still leaves the other 49% which need to be reached, especially since BT would reach 66-90% of the UK

BT is reaching customers outside the cable network, but so should VM

Virgin does need to improve its broadband, starting with a 200mbp service

Pierre · 13-02-2012, 10:17

Quote:

Originally Posted by Alan Fry

Virgin does need to improve its broadband, starting with a 200mbp service

And why do they need to do that?

denphone · 13-02-2012, 10:20

Quote:

Originally Posted by Alan Fry

That still leaves the other 49% which need to be reached, especially since BT would reach 66-90% of the UK

BT is reaching customers outside the cable network, but so should VM

Virgin does need to improve its broadband, starting with a 200mbp service

l am no expert but Alan you really need to know about the subject you are posting about before coming out with such wild claims.

greeninferno · 13-02-2012, 10:21

Quote:

Originally Posted by qasdfdsaq

Maybe you should follow the 15-month saga that is the upstream uplifts. Other companies lie, very few have shown the level of utter incompetence that VM has when it comes to fixing their network in these parts.

Also I'd disagree on BT not catching up. BT already offer 110mbps service, which is more than VM does anywhere. BT will be offering 330mbps this year, which is again, already ahead of VM, and 1gbit next year, which will be even further again. Granted, these are only in limited areas.

BT currently offer 40mbit down and 10mbit up to all FTTC areas, this is faster than all of the nationally available VM packages in every way, except headline download speed. BT will be uplifting this to 80mbit down and 20mbit up across their network within months, VM don't even have more than 1.5mbps upload across their network yet.

The few areas VM have neglected to upgrade will see 50% faster download and more than ten times faster upload on BT. Nationwide, once all areas are upgraded we're still looking at BT Infinity only being 30% slower on the download and faster in all other respects than VM's best service.

Again, BT 40mb is already faster than VM 50mb for everything other than downloading large files (and if you're doing it via newsgroups BT will probably still be faster).

a better comparison in these discussions would be to include the max number of households who can actually receive the product.

qasdfdsaq · 13-02-2012, 20:23

Take the total number of UK households and multiply by the percentage given.

Tim Deegan · 13-02-2012, 22:54

Quote:

Originally Posted by greeninferno

a better comparison in these discussions would be to include the max number of households who can actually receive the product.

I agree. Because if most of VM's customers are only on 10mb (although appartently due to be bumped up to 30mb in most cases), then there is no reason to assume that any higher percentage will be interested in BT Infinity.

p6410880 · 14-02-2012, 14:06

well i be moving to bt infiinity when it comes to birmingham sick to death of poor indian customer service centres, I don't want a speed upgrade I want british call centres with properly trained staff. just downgraded my package at virgin because of price increase was going to cancel but they gave me a deal. lot of peoplei am talking to are cancelling or downgrading. so it mush be costing virgin money.

Digital Fanatic · 14-02-2012, 14:16

Quote:

Originally Posted by p6410880

well i be moving to bt infiinity when it comes to birmingham sick to death of poor indian customer service centres, I don't want a speed upgrade I want british call centres with properly trained staff. just downgraded my package at virgin because of price increase was going to cancel but they gave me a deal. lot of peoplei am talking to are cancelling or downgrading. so it mush be costing virgin money.

BT use offshore call centres too you know.

Tim Deegan · 14-02-2012, 22:01

Quote:

Originally Posted by p6410880

well i be moving to bt infiinity when it comes to birmingham sick to death of poor indian customer service centres, I don't want a speed upgrade I want british call centres with properly trained staff. just downgraded my package at virgin because of price increase was going to cancel but they gave me a deal. lot of peoplei am talking to are cancelling or downgrading. so it mush be costing virgin money.

Call VM during the day, then unless they are really busy you will get through to a UK call centre.

trickytree · 15-02-2012, 08:50

Quote:

Originally Posted by Digital Fanatic

BT use offshore call centres too you know.

Sure do as when I left BT and moved house nearly 4 years ago they dealt with it fine. Then months later I got a bill after I had had my final bill as they never processed my disconnection and that was a foreign call centre I dealt with when trying to cancel.
When dealing with the latest bill I was put through to a very apologetic UK person who said they hadn't dealt with it properly.

Tim Deegan · 15-02-2012, 12:11

Quote:

Originally Posted by trickytree

Sure do as when I left BT and moved house nearly 4 years ago they dealt with it fine. Then months later I got a bill after I had had my final bill as they never processed my disconnection and that was a foreign call centre I dealt with when trying to cancel.
When dealing with the latest bill I was put through to a very apologetic UK person who said they hadn't dealt with it properly.

Sounds like telephone support is just as bad with both VM and BT if you end up speaking to an overseas call centre.

qasdfdsaq · 21-02-2012, 00:07

A lot of major ISPs use offshore call centres these days, I believe O2 are one of the few that don't.

That said, I've heard some pretty bad things even about VM's UK-only business support