Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Hub 3.0 Software Auto Update?

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Internet Service

Hub 3.0 Software Auto Update?
Reply
 
Thread Tools
Old 06-07-2018, 19:47   #1
ethan103
cf.addict
 
Join Date: May 2009
Location: Manchester
Services: VM350, Sky Q Silver.
Posts: 410
ethan103 is an unknown quantity at this point
Hub 3.0 Software Auto Update? - Now Intermittent Disconnections and Upload Issues

Edit 3: My upload speed has dropped from 21 Mb to 15 - 17 Mb ;( Download the same at 380 - 395 Mb

My internet stopped working and I thought it was a router issue as the internet light was flashing on the Hub.

So I restarted it - after that didn’t work and it continued to have the flashing internet light I went to my PC.

On the front page next to “Internet” it said “Software Auto Update in progress”

So firstly, I hope I haven’t messed this up by restarting the router.

Secondly - how long does this normally last?

Any help is appreciated!

Edit:

It came back online briefly however it’s now constantly restarting. Hopefully it will stabalise soon.

---------- Post added at 18:37 ---------- Previous post was at 18:18 ----------

My Hardware Version is 10,

My software version is now:

9.1.116.608

Any ideas on what this update did?

Seems to be working fine after the few restarts the Hub did by itself for a few mins...

---------- Post added at 18:43 ---------- Previous post was at 18:37 ----------





---------- Post added at 18:47 ---------- Previous post was at 18:43 ----------


Last edited by ethan103; 06-07-2018 at 21:45.
ethan103 is offline   Reply With Quote
Advertisement
Old 06-07-2018, 20:53   #2
Martin_D
cf.geek
 
Martin_D's Avatar
 
Join Date: Nov 2011
Location: United Kingdom
Services: YouFibre | Lebara Sim x 2| Plex
Posts: 883
Martin_D is a splendid one to beholdMartin_D is a splendid one to beholdMartin_D is a splendid one to beholdMartin_D is a splendid one to beholdMartin_D is a splendid one to beholdMartin_D is a splendid one to beholdMartin_D is a splendid one to beholdMartin_D is a splendid one to beholdMartin_D is a splendid one to behold
Re: Hub 3.0 Software Auto Update?

Hi ethan103

Your upstream power level is too high at 54 dBmv and above the modem will reset.
Martin_D is offline   Reply With Quote
Old 06-07-2018, 20:56   #3
Jon22
cf.addict
 
Join Date: Jul 2010
Location: Newport, Shropshire
Posts: 338
Jon22 is on a distinguished roadJon22 is on a distinguished road
Re: Hub 3.0 Software Auto Update?

The upstream power level is out of spec, which is probably why you also only have one upstream channel. You should have at least 2 upstream channels bonded, possibly up to 4 if the work has been done in your area.

The latest firmware has probably come down due to the Hub restarting.
Jon22 is offline   Reply With Quote
Old 06-07-2018, 20:58   #4
ethan103
cf.addict
 
Join Date: May 2009
Location: Manchester
Services: VM350, Sky Q Silver.
Posts: 410
ethan103 is an unknown quantity at this point
Re: Hub 3.0 Software Auto Update?

Quote:
Originally Posted by Jon22 View Post
The upstream power level is out of spec, which is probably why you also only have one upstream channel. You should have at least 2 upstream channels bonded, possibly up to 4 if the work has been done in your area.

The latest firmware has probably come down due to the Hub restarting.
Yeah, I should have 4.

How do I get this resolved?

Power level has dropped now its constantly restarting now:




Last edited by ethan103; 06-07-2018 at 21:50.
ethan103 is offline   Reply With Quote
Old 07-07-2018, 00:46   #5
ethan103
cf.addict
 
Join Date: May 2009
Location: Manchester
Services: VM350, Sky Q Silver.
Posts: 410
ethan103 is an unknown quantity at this point
Re: Hub 3.0 Software Auto Update?

Update:

Back to 4 Upstreams and also 21Mb speed restored.

Still getting drop outs though.
ethan103 is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 06:56.


Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.