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Does Line Rental Saver now put you into a new contract?
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Old 22-03-2019, 16:44   #1
RichardCoulter
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Does Line Rental Saver now put you into a new contract?

Last month I renewed my Line Rental Saver before it expired; no mention was made about a new contract (although it is non refundable, so you are in effect punished for leaving within a year).

I rang about something different today and was told by the offshore call centre that, since the end of last year, taking the Line Rental Saver option puts you into a new 12 month contract!

Is this correct or their usual nonsense?
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Old 22-03-2019, 16:46   #2
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Re: Does Line Rental Saver now put you into a new contract?

Quote:
Originally Posted by RichardCoulter View Post
Last month I renewed my Line Rental Saver before it expired; no mention was made about a new contract (although it is non refundable, so you are in effect punished for leaving within a year).

I rang about something different today and was told by the offshore call centre that, since the end of last year, taking the Line Rental Saver option puts you into a new 12 month contract!

Is this correct or their usual nonsense?


I renewed my Line Rental and it did not put on to a new contract
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Old 22-03-2019, 18:29   #3
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Re: Does Line Rental Saver now put you into a new contract?

Quote:
Originally Posted by RichardCoulter View Post
Last month I renewed my Line Rental Saver before it expired; no mention was made about a new contract (although it is non refundable, so you are in effect punished for leaving within a year).

I rang about something different today and was told by the offshore call centre that, since the end of last year, taking the Line Rental Saver option puts you into a new 12 month contract!

Is this correct or their usual nonsense?
As you paid for 12mths I would assume you've contracted for the phone for 12mths.

As it's not refundable they can hardly penalise you if you leave early so I can't see the problem.
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Old 22-03-2019, 18:42   #4
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Re: Does Line Rental Saver now put you into a new contract?

It does effectively tie you in for a year, as it's not refundable. It can put you in a weak position when renegotiating a contract, they know you probably aren't going elsewhere ! I've only ever taken it out after I've just signed up for a 12month contract. I'm minded not to renew mine, the saving isn't much any longer, it used to be a lot more.
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Old 23-03-2019, 05:10   #5
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Re: Does Line Rental Saver now put you into a new contract?

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Originally Posted by pip08456 View Post
As you paid for 12mths I would assume you've contracted for the phone for 12mths.

As it's not refundable they can hardly penalise you if you leave early so I can't see the problem.
My issue is being tied into a contract without me being told. Financially, there's not much extra that they could do, but this practice needs nipping in the bud. I was also told that i'd been sent a new contract, but hadn't.

As Ken wasn't tied into a contract, I suspect it's the usual BS from thsrs people though.

---------- Post added at 05:10 ---------- Previous post was at 05:06 ----------

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Originally Posted by Mr K View Post
It does effectively tie you in for a year, as it's not refundable. It can put you in a weak position when renegotiating a contract, they know you probably aren't going elsewhere ! I've only ever taken it out after I've just signed up for a 12month contract. I'm minded not to renew mine, the saving isn't much any longer, it used to be a lot more.
Yep, that's what I did when I recontracted in return for TV discounts. It's been reduced to 36 a year IIRC, which works out at 3 a month off. Much less than when it was introduced.
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Old 23-03-2019, 09:44   #6
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Re: Does Line Rental Saver now put you into a new contract?

You are talking BS again Richard. You asked VM to supply you with a telephone line for 12 months at an agreed price. They agreed and have done so.

That is a contract! It does not need to be in writing.
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Old 23-03-2019, 11:57   #7
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Re: Does Line Rental Saver now put you into a new contract?

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Originally Posted by pip08456 View Post
You are talking BS again Richard. You asked VM to supply you with a telephone line for 12 months at an agreed price. They agreed and have done so.

That is a contract! It does not need to be in writing.
They said one had been sent in writing, which was not true. As for talking BS again, provide examples and try not to be so rude in future.
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Old 23-03-2019, 21:54   #8
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Re: Does Line Rental Saver now put you into a new contract?

Quote:
Originally Posted by RichardCoulter View Post
Last month I renewed my Line Rental Saver before it expired; no mention was made about a new contract (although it is non refundable, so you are in effect punished for leaving within a year).

I rang about something different today and was told by the offshore call centre that, since the end of last year, taking the Line Rental Saver option puts you into a new 12 month contract!

Is this correct or their usual nonsense?

https://www.virginmedia.com/shop/phone.html

Line Rental Saver: 196 for 12 months' line rental must be paid in advance by debit/credit card. Only available to customers renewing an existing Line Rental Saver plan for a Virgin Media cable phone line and agreeing to a new 12 months minimum period across all services.
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Old 24-03-2019, 09:37   #9
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Re: Does Line Rental Saver now put you into a new contract?

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Originally Posted by batchain View Post
https://www.virginmedia.com/shop/phone.html

Line Rental Saver: 196 for 12 months' line rental must be paid in advance by debit/credit card. Only available to customers renewing an existing Line Rental Saver plan for a Virgin Media cable phone line and agreeing to a new 12 months minimum period across all services.
Thanks, so it seems that they were correct. I still wasn't notified at the time or sent a new contract so it may not be valid in my case, so we'll see what happens!

---------- Post added at 09:37 ---------- Previous post was at 09:36 ----------

Quote:
Originally Posted by Ken W View Post
I renewed my Line Rental and it did not put on to a new contract
When did you do this Ken? They might have put you into a contract too without you knowing it.
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Old 24-03-2019, 10:17   #10
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Re: Does Line Rental Saver now put you into a new contract?

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Originally Posted by RichardCoulter View Post
Thanks, so it seems that they were correct. I still wasn't notified at the time or sent a new contract so it may not be valid in my case, so we'll see what happens!

---------- Post added at 09:37 ---------- Previous post was at 09:36 ----------



When did you do this Ken? They might have put you into a contract too without you knowing it.


Dec 2018, and looking at my statement I am not in contract, in fact my contract ended 2000
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Old 24-03-2019, 11:51   #11
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Re: Does Line Rental Saver now put you into a new contract?

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Dec 2018, and looking at my statement I am not in contract, in fact my contract ended 2000
Maybe you just missed this new policy then as they said that it came in at the end of 2018.
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Old 28-03-2019, 23:03   #12
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Re: Does Line Rental Saver now put you into a new contract?

Once LRS expires the company policy is now that it cant be put back on. However, some of the helpfull system gurus at Swansea (who now sadly are no longer VM employees) were able to reinstate some.

By "locking" the LRS to the rest of the contract it will stop these running out at a different time to the other services on the account & stop customers missing the renewal date.

Well, at least that was the explanation I have been given.
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