08-04-2023, 12:12
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#511
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 8,923
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Re: Price rises this year.
Quote:
Originally Posted by RobboEdin
Of course, the current RPI is irrelevant. Increases will be next April when inflation will be significantly lower.
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What we are assured of is that VMs prices will be more than inflation. No reason whatever apart from blatant profiteering. Haven't seen any expansion of their network locally for years.
lt will backfire if they lose customers to the new boys, hence them doing anything to get folks to sign up for 18 months and getting rid of the cap on cancellation charges. It will get them in the end though, the market has changed.
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08-04-2023, 17:32
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#512
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,095
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Re: Price rises this year.
From there web site Sky Q, Sky TV, Netflix & Superfast Broadband
Avg. download speeds of 36Mb/s
Now,£45
a month for 18 months
18 month minimum terms. Set-up: up to £48.95. Prices may change during this period.
__________________
No point in being pessimistic. You know it won`t work.
Last edited by Itshim; 08-04-2023 at 17:37.
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09-04-2023, 19:44
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#513
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cf.member
Join Date: Jul 2019
Posts: 32
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Re: Price rises this year.
just had a chat with VM about canceling my contract be for it ends 14 July they said it be £38.50 think i may pay this as the impression i got was they are not concerned at all about long standing customers leaving they did not even ask why. i been with VM 15 years & 4 months !
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09-04-2023, 21:05
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#514
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cf.mega poster
Join Date: Jan 2008
Posts: 9,819
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Re: Price rises this year.
Quote:
Originally Posted by crossbow1956
just had a chat with VM about canceling my contract be for it ends 14 July they said it be £38.50 think i may pay this as the impression i got was they are not concerned at all about long standing customers leaving they did not even ask why. i been with VM 15 years & 4 months !
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Nope, they couldn't care less anymore about how much business people have put their way over many years. Loyalty no longer counts for anything, they just want to aqueeze every last oenny they can out of people now, probably before selling the company on again.
Then it's a case of rinse and repeat.
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09-04-2023, 22:51
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#515
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: VM Phone : Sky Mobile : Sky TV : VM BB (1000 Mbps) : Aquiss FTTP (330 Mbps)
Posts: 27,186
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Re: Price rises this year.
My experience of most companies in the last few years is the same, loyalty means nothing to them.
__________________
 Baby, I was born this way.
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09-04-2023, 23:15
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#516
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cf.addict
Join Date: Dec 2017
Posts: 111
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Re: Price rises this year.
There are many Business reports that show that acquiring a new customer can cost five times more than retaining an existing customer.
VMs business model makes little sense
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09-04-2023, 23:36
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#517
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Architect of Ideas
Join Date: Dec 2004
Posts: 9,892
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Re: Price rises this year.
Quote:
Originally Posted by Peter729
There are many Business reports that show that acquiring a new customer can cost five times more than retaining an existing customer.
VMs business model makes little sense
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It depends if they’re actually losing customers (on any meaningful level) or not. Even their most vociferous critic, over many years on this forum, still subscribes.
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10-04-2023, 10:35
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#518
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cf.geek
Join Date: Jul 2003
Location: Greenwich, SE10
Services: Sky Stream, Sky broadband
Posts: 862
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Re: Price rises this year.
Liberty strategy appears to rely on the majority of customers accepting the above inflation increase or not getting through on the phone.
Over the years I’ve learned to ring retentions every renewal and negotiate. It can take a few hours and a couple of calls but to date it’s resulted in a decent deal. Next month I’ll do it again
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10-04-2023, 10:56
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#519
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cf.member
Join Date: Jul 2019
Posts: 32
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Re: Price rises this year.
yes very true think i am going to look at the offers on ( u switch ) for a deal i am very disappointed with VM may be thay going to sell out to O2 !
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10-04-2023, 23:00
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#520
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cf.mega poster
Join Date: Jan 2008
Posts: 9,819
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Re: Price rises this year.
Quote:
Originally Posted by jfman
It depends if they’re actually losing customers (on any meaningful level) or not. Even their most vociferous critic, over many years on this forum, still subscribes.
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They probably, like myself, have no choice but to stay with Virgin until competition appears (though I have now closed all accounts that I control and dropped the final one to the bare minimum possible).
Last edited by RichardCoulter; 10-04-2023 at 23:23.
Reason: Completed Fac RDA
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11-04-2023, 16:17
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#521
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cf.addict
Join Date: Feb 2008
Services: VIP50 + 2 Virgin Mobiles + Mobile Broadband
Posts: 199
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Re: Price rises this year.
Well I am currently on the Chat and getting nowhere. The agent is just constantly asking me questions and then taking 10 to 20 minutes to reply with another question. I suspect there is a deliberate delaying tactic going on here. I initiated the chat at 14:02 and it is now 15:18 and we have got as far a my landline usage.
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11-04-2023, 18:43
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#522
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,095
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Re: Price rises this year.
Quote:
Originally Posted by warrenb
Well I am currently on the Chat and getting nowhere. The agent is just constantly asking me questions and then taking 10 to 20 minutes to reply with another question. I suspect there is a deliberate delaying tactic going on here. I initiated the chat at 14:02 and it is now 15:18 and we have got as far a my landline usage.
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It's how I got mine took over 4 hours ! Just keep banging away, good luck 
__________________
No point in being pessimistic. You know it won`t work.
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11-04-2023, 19:02
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#523
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cf.addict
Join Date: Feb 2008
Services: VIP50 + 2 Virgin Mobiles + Mobile Broadband
Posts: 199
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Re: Price rises this year.
Quote:
Originally Posted by Itshim
It's how I got mine took over 4 hours ! Just keep banging away, good luck |
I did and got a decent deal
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11-04-2023, 19:46
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#524
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,095
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Re: Price rises this year.
Quote:
Originally Posted by warrenb
I did and got a decent deal
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Glad to hear , so it was worth it!
__________________
No point in being pessimistic. You know it won`t work.
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11-04-2023, 23:02
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#525
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cf.geek
Join Date: Feb 2007
Location: Mansfield Woodhouse NG19
Services: VM Mix TV, 200 internet, basic house phone. Also Virgin mobile phone
Posts: 541
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Re: Price rises this year.
I was on WhatsApp for 3 hours 47 minutes.
Instead of a monthly £9 increase I ended up with a £6+ decrease, confirmed by email.
Only problem is it is until my end of contract in September when I will have to go through the whole pantomime again!
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