23-10-2004, 01:26
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#1
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Inactive
Join Date: Oct 2004
Location: Virgin Islands
Age: 79
Services: VM Phone
152 Meg.
Posts: 1,552
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New to NTL
Hi all,
I am just coming up to the end of my first week connected to NTL, so far my experience has been better than I expected. I had the 1.5Mb BB and Phone Line installed by NTL, previously I was with BT and their 512Kb ADSL service.
The installation date was brought forward six days and the lads arrived to stretch the cable at 8.00AM on the dot. I am using the Ethernet connector on the SACM and so far D/L speeds have been just over 3 times faster with U/L speeds 20Kb less than I had with ADSL.
The SACM provided by NTL is much better than the BT USB Modem.
The only calls I have made to customer services have been regarding the billing, separate bills for phone and BB but only one Direct Debit to sign which did not mention BB, I think I understand how they work it now... at least I always got through to CS instantly and my queries where handled politely and efficiently.
There have been two outages this week, which I assume were due to maintenance, other than that everything has been perfect.
Originally I was a little apprehensive to say the least, especially as my ADSL had run perfectly at all times, but now I am pleased I made the change, the extra speed and the crystal clear phone line are both very welcome improvements.
Job well done NTL
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23-10-2004, 01:33
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#2
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Inactive
Join Date: Jun 2003
Location: heckmondwike
Age: 38
Posts: 10,767
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Re: New to NTL
welcome to the cable forum 'slowcoach' glad to see that NTL can get it right
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23-10-2004, 03:49
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#3
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Inactive
Join Date: Oct 2004
Location: Virgin Islands
Age: 79
Services: VM Phone
152 Meg.
Posts: 1,552
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Re: New to NTL
Thanks for the welcome kronas, seems like the ideal forum to get my wings regarding cable.
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23-10-2004, 09:46
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#4
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[NTHW] pc clan
Join Date: Jun 2003
Location: Tonbridge
Age: 56
Services: Amazon Prime Video & Netflix. Deregistered from my TV licence.
Posts: 21,950
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Re: New to NTL
That it is! Plenty here who can help out as well
__________________
Step by step, walk the thousand mile road...
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23-10-2004, 10:38
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#5
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Inactive
Join Date: Jun 2003
Services: The wonders of Sky TV BT line and Aquiss.net ADSL cable dies on 5th RIP VM.
Posts: 4,004
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Re: New to NTL
slowcoach good to see our area is working well.
Think we could have the best manager for the area just have to watch this space with all the alterations that are going on at present.
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23-10-2004, 17:37
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#6
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Inactive
Join Date: Oct 2004
Location: Virgin Islands
Age: 79
Services: VM Phone
152 Meg.
Posts: 1,552
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Re: New to NTL
Hi Ramrod, you are right, I had a scan through the messages last night, nice to see how many people are offering help, especially the NTL employees going beyond the call of duty in their own time, they are the sort of employees that a company should cherish.
There are some subtly witty people on this forum, I had a good laugh reading some messages, Oscar Wilde is alive and well.
Hi Kits, thanks for the welcome.
After checking the modem firmware settings, my connection appears well up to spec. I don't mind downtime if it is in a good cause, it would be pretty boring living in a perfect world anyway. I am still pinching myself though, after reading some of the horror stories I still can't believe everything went so sweet, even BT have not held me to the mandatory 1 months notice which was nice of them.
There is nothing to fear, except fear itself...
If you cannot afford a new Jaguar you certainly cannot afford an old one...
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23-10-2004, 18:02
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#7
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Inactive
Join Date: Apr 2004
Posts: 477
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Re: New to NTL
20kb less upload speed? It should be the same on 1.5mbps broadband. I got 30kbps here?!
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24-10-2004, 04:21
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#8
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Inactive
Join Date: Oct 2004
Location: Virgin Islands
Age: 79
Services: VM Phone
152 Meg.
Posts: 1,552
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Re: New to NTL
Quote:
Originally Posted by andrew_wallasey
20kb less upload speed? It should be the same on 1.5mbps broadband. I got 30kbps here?!
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My U/L speed is 246 Kb/s which = 30.75 KB/s, with ADSL I was getting 266 Kb/s.
I didn't expect cable to be as good as ADSL on the U/L speed, I was using an ADSL Router in place of the supplied USB Modem, but it actually turned out better than I was expecting.
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24-10-2004, 08:23
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#9
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[NTHW] pc clan
Join Date: Jun 2003
Location: Tonbridge
Age: 56
Services: Amazon Prime Video & Netflix. Deregistered from my TV licence.
Posts: 21,950
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Re: New to NTL
Quote:
Originally Posted by slowcoach
Hi Ramrod, you are right, I had a scan through the messages last night, nice to see how many people are offering help, especially the NTL employees going beyond the call of duty in their own time, they are the sort of employees that a company should cherish.
There are some subtly witty people on this forum, I had a good laugh reading some messages, Oscar Wilde is alive and well...
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lol......I believe we also have an incarnation of the Marquis de Sade here as well
__________________
Step by step, walk the thousand mile road...
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24-10-2004, 16:05
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#10
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Inactive
Join Date: Oct 2004
Location: Virgin Islands
Age: 79
Services: VM Phone
152 Meg.
Posts: 1,552
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Re: New to NTL
Quote:
Originally Posted by Ramrod
lol......I believe we also have an incarnation of the Marquis de Sade here as well
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You prove my point.
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24-10-2004, 20:11
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#11
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Inactive
Join Date: Apr 2004
Posts: 477
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Re: New to NTL
Quote:
Originally Posted by slowcoach
My U/L speed is 246 Kb/s which = 30.75 KB/s, with ADSL I was getting 266 Kb/s.
I didn't expect cable to be as good as ADSL on the U/L speed, I was using an ADSL Router in place of the supplied USB Modem, but it actually turned out better than I was expecting.
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Cable is a lot better than ADSL. The latenecy on cable is much better than ADSL.
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24-10-2004, 20:15
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#12
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cf.mega poster
Join Date: Jun 2003
Location: Up here
Posts: 36,520
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Re: New to NTL
Yes, if by 'better' you mean 'higher'........
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24-10-2004, 21:19
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#13
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Oh Lanky Lanky.
Join Date: Jun 2003
Location: Shaw, Oldham, Lancashire.
Services: 2 TV 360 boxes. 500mb BB, Phone line.
Posts: 7,960
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Re: New to NTL
Slowcoach, good to see another "Ruffi'yed" on the fourm.
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24-10-2004, 22:57
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#14
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Inactive
Join Date: Oct 2004
Location: Virgin Islands
Age: 79
Services: VM Phone
152 Meg.
Posts: 1,552
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Re: New to NTL
Quote:
Originally Posted by andrew_wallasey
Cable is a lot better than ADSL. The latenecy on cable is much better than ADSL.
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A friend of mine reckons my web server is the fastest he has ever been on and if anything it is even faster now with cable, so you could be right
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24-10-2004, 23:06
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#15
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Inactive
Join Date: Oct 2004
Location: Virgin Islands
Age: 79
Services: VM Phone
152 Meg.
Posts: 1,552
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Re: New to NTL
Quote:
Originally Posted by iadom
Slowcoach, good to see another "Ruffi'yed" on the fourm.
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Thanks iadom, although I have lived most of my life in Oldham I lived in Royton until I got married I still don't feel like I am an Oldhamer, would I really want to
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