12-01-2018, 12:39
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#1
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nashville
Join Date: Feb 2011
Location: Rutherglen. Glasgow
Services: Virgin Media
Posts: 5,178
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Epson printer
My Epson SX425 printer and scanner will not print from the Internet but is printing if I use words etc, it is scanning fine, This happened as my neighbour was changing my ink cartridge, I think she must have touched something by mistake , I have Windows 10. I tried to copy a receipt on an Email, Could someone tell me how to fix this please.
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12-01-2018, 12:52
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#2
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R.I.P.
Join Date: Jun 2012
Location: Swansea, South Wales UK.
Age: 72
Services: XL Phone, XXXL Gig1 BB SH4 (wired).
Posts: 2,753
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Re: Epson printer
When u say will not print does it do anything at all?
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12-01-2018, 13:10
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#3
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nashville
Join Date: Feb 2011
Location: Rutherglen. Glasgow
Services: Virgin Media
Posts: 5,178
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Re: Epson printer
Quote:
Originally Posted by alanbjames
When u say will not print does it do anything at all?
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When I go to print from an email for a receipt etc, the message does not transfer on the printing page .
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12-01-2018, 14:15
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#4
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cf.mega poster
Join Date: Sep 2010
Location: Oxfordshire
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Posts: 1,158
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Re: Epson printer
As I understand if you print a MS Word file held on your PC it prints OK. How are you accessing your email? It sounds as if you connect to your emails by logging on some where out in the internet. Can you write down the exact sequence of commands you do (dont put in anything that can identify your location or security)
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12-01-2018, 14:48
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#5
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nashville
Join Date: Feb 2011
Location: Rutherglen. Glasgow
Services: Virgin Media
Posts: 5,178
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Re: Epson printer
I bring up my email which was a receipt, went to the three red lines click on print, the Epson page comes up but it stays blank, it should come up with my receipt on it, ready to print
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12-01-2018, 15:30
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#6
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cf.mega poster
Join Date: Sep 2010
Location: Oxfordshire
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Re: Epson printer
Yes I understand what happens. I have just done a test like yours but using an HP printer and that works OK. I dont see how anything done to the epson should affect it assuming it behaves in the same way as the HP software. I would reinstall the epson software on the PC which might just cure it. If not the suggestion that neighbour damaged something is a possibility.
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12-01-2018, 15:39
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#7
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cf.geek
Join Date: Feb 2007
Location: Mansfield Woodhouse NG19
Services: VM Mix TV, 200 internet, basic house phone. Also Virgin mobile phone
Posts: 541
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Re: Epson printer
When Windows 10 on my PC automatically updated to something called Anniversary (I think) it immediately stopped printing even though the screen described above appeared.
I managed to roll back to how it was before the update and magically the printer worked again perfectly and has done ever since.
This was a couple of months ago. Thankfully it has not tried to do that update again . . . yet.
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12-01-2018, 16:42
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#8
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nashville
Join Date: Feb 2011
Location: Rutherglen. Glasgow
Services: Virgin Media
Posts: 5,178
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Re: Epson printer
Thanks , I will get her son to look at it as he is a good computer guy, When he is available
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13-01-2018, 09:32
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#9
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The Invisible Woman
Cable Forum Team
Join Date: Jun 2003
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Re: Epson printer
The OP is probably not going to like my suggestion which is to ditch Epson printers altogether. After 5 flaky Epson printers I switched to another company entirely and I've had no issues in the last 3 years compared to the weekly dramas of the past.
__________________
Hell is empty and all the devils are here. Shakespeare..
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13-01-2018, 10:02
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#10
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 68
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Re: Epson printer
Quote:
Originally Posted by Maggy J
The OP is probably not going to like my suggestion which is to ditch Epson printers altogether. After 5 flaky Epson printers I switched to another company entirely and I've had no issues in the last 3 years compared to the weekly dramas of the past.
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My epson printer is 7yrs old now and still works perfectly. It is not just used occsionally either. It has been and still is a good workhorse.
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13-01-2018, 10:42
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#11
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
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Re: Epson printer
Likewise my Stylus 680 is still going strong even though it's not used daily and is fueled by non-Epson carts or my refills.
There is one possibility nash: There are ink absorbing pads in the printer and after enough cleaning cycles the printer assumes they're full and won't work again. There is a way to reset this but you'll need to Google for it as I can't remember how it's done.
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13-01-2018, 10:51
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#12
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cf.geek
Join Date: Mar 2004
Services: Tivo V6 - L TV/XL Phone /200Mb BB
Posts: 896
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Re: Epson printer
My SX425 still running as sweet as a nut, running on compatible inks and Windows 10 drivers.
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13-01-2018, 11:13
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#13
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 66
Services: VM 500M SH3 thingy
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Posts: 10,995
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Re: Epson printer
Turns out the SSC service utility will be able to do the reset for you.
Source
This handy utility should be installed anyway as it allows you to clean selected nozzles rather than waste ink on a full clean as well as other useful features like reporting the amount of ink currently in the carts. I use it often.
__________________
History is much like an endless waltz: The three beats of war, peace and revolution continue on forever.
However history will change with my coronation - Mariemaia Khushrenada
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13-01-2018, 12:51
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#14
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nashville
Join Date: Feb 2011
Location: Rutherglen. Glasgow
Services: Virgin Media
Posts: 5,178
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Re: Epson printer
will keep you up to date,
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13-01-2018, 14:35
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#15
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R.I.P.
Join Date: Jun 2012
Location: Swansea, South Wales UK.
Age: 72
Services: XL Phone, XXXL Gig1 BB SH4 (wired).
Posts: 2,753
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Re: Epson printer
Have u tried installing the latest driver?
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