Outside cable junction box problem
27-05-2020, 15:56
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#1
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Lurkalot
Join Date: Aug 2003
Location: Nr. Grimsby
Services: Virgin TV, Phone, mobile & BB. Netflix and Amazon.
Posts: 103
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Outside cable junction box problem
Apologies in advance if this is in the wrong section.
The cable junction box on our outside wall is getting on a bit (it's the original Diamond Cable box from prehistory ) and the cover of it is hanging off, leaving wiring and components exposed to the elements.
I've rung 150 to try and get it fixed and didn't get anywhere as none of the Faults menu options seemed to apply to the situation. Similarly, the Virgin Media help forum didn't seem to have any sections covering outside bits of kit.
So, does anyone have advice as to who I should contact at VM or which menu options would lead to being able to speak the right human operative about this problem please?
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27-05-2020, 17:06
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#2
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cf.mega poster
Join Date: Jun 2003
Posts: 8,898
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Re: Outside cable junction box problem
If you post on the official forum, someone should pick it up and contact you for details. It doesn't really matter whether you log it as TV or broadband.
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28-05-2020, 13:35
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#3
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Lurkalot
Join Date: Aug 2003
Location: Nr. Grimsby
Services: Virgin TV, Phone, mobile & BB. Netflix and Amazon.
Posts: 103
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Re: Outside cable junction box problem
Quote:
Originally Posted by spiderplant
If you post on the official forum, someone should pick it up and contact you for details. It doesn't really matter whether you log it as TV or broadband.
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Cheers. Is there a correct term for the outside junction box thingy?
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28-05-2020, 13:51
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#4
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cf.mega poster
Join Date: Jun 2003
Posts: 8,898
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Re: Outside cable junction box problem
Quote:
Originally Posted by Saul's Grandad
Cheers. Is there a correct term for the outside junction box thingy?
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If you use the correct name they might not know what you mean. So "the outside junction box thingy" will do just fine.
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01-06-2020, 11:26
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#5
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Lurkalot
Join Date: Aug 2003
Location: Nr. Grimsby
Services: Virgin TV, Phone, mobile & BB. Netflix and Amazon.
Posts: 103
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Re: Outside cable junction box problem
Had a rummage round the VM help forum and found a few posts with similar problems. The gist of the advice given that VM wouldn't give it a high priority under the current circumstances and to fix temporarily until "normal" conditions prevail. Two strips of gaffer tape later and it's protected from whatever the weather can throw at it...
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02-06-2020, 14:27
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#6
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,581
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Re: Outside cable junction box problem
They don't exactly bust a gut at the best of times to repair these junction boxes.
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03-06-2020, 08:31
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#7
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cf.mega poster
Join Date: May 2006
Location: Camden, north London
Age: 65
Services: 500mb, Full House (with Sky Sports & Movies, BT Sports and ViaPlay), 1 TiVo, 1 V6, iPhone 14 Pro Max
Posts: 1,298
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Re: Outside cable junction box problem
Quote:
Originally Posted by OLD BOY
They don't exactly bust a gut at the best of times to repair these junction boxes.
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I reported a open/damaged box in January 2019 and they took 7 months to fix it!
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03-06-2020, 08:59
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#8
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cf.mega poster
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,114
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Re: Outside cable junction box problem
Quote:
Originally Posted by johnasimmons
I reported a open/damaged box in January 2019 and they took 7 months to fix it!
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That was quick
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