[Merged] Tech Support to be charged at 0871 rate from 8 May

[rigby]

My bill has just dropped on the floor and i have been charged £1.60 for the privlidge of speaking to nthell, to make matters worse this is the 7th time i have rang since january of this year for them to sort out a billing problem that is there mistake, they (CS) have admitted it's there fault, i'm sorry but this now is beyond a joke £11 line rental then £1.75 caller display (which i asked for so knew the cost but still expensive)and wait for it £3.92 (i dont use the phone that much but need it because i'm disabled)for telephone calls of which £1.60 is for phoning nthell, i'm going to now write to the call centre manager and tell her how incompatent the staff she has employed are, about all the false promises i have been given (yes no problem now every thing is sorted out, get me off the phone quick attitude etc)to stuff there service (NOT) right where the sun dont shine, I'm only one person and nthell probably dont care but they have lost me as a customer for good.

That's the NTL way - blame the victim. And yes, some of the CSRs are rude, abusive and arrogant. Check nthell.net for more info about my ongoing issues.

Originally Posted by dezzo

Great attitude there, I'm sure everyone will be bending over backwards to help you...

---------- Post added at 14:19 ---------- Previous post was at 14:15 ----------

Originally Posted by dezzo

Well I know several, in fact I don't think I personally know any unhappy Ntl customers right now.

Let me introduce you then to the people on this forum...

[Rik]

Originally Posted by ofirgal

Let me introduce you then to the people on this forum...

Let me introduce myself

Im very very happy with my NTL service
10Meg/Phone Line & Digital TV.

Brilliant service keep up the good work NTL!

[Derek]

Originally Posted by ofirgal

Let me introduce you then to the people on this forum...

Oh thats right, I forgot that I know every single person on this forum personally, it a bit of a pain come Christmas time when there are a couple of thousand cards to write.

Originally Posted by ofirgal

some of the CSRs are rude, abusive and arrogant.

Some, not all but some. Although I'll bet going onto the phone shouting and screaming is more likely to get you on the bad side of some of them. They are only human and if you give them a hard time on the phone are they more or less likely to help you out?

Enjoy it while it lasts. Wait till you have a problem though... Especially one they don't care to admit. Good luck then.

Originally Posted by Rik

Let me introduce myself

Im very very happy with my NTL service
10Meg/Phone Line & Digital TV.

Brilliant service keep up the good work NTL!

[rigby]

Some, not all but some. Although I'll bet going onto the phone shouting and screaming is more likely to get you on the bad side of some of them. They are only human and if you give them a hard time on the phone are they more or less likely to help you out?


I have to disagree on that point in my experience whether you are polite or not the job doesnt get done all you get are false promises(and hear in the background, are we out tonight, hurry up we are going, quick sign out its diiner time, they dont give a dam about the paying customer, but would'nt it be fun if they had to call a call centre and have to put up with a little of there own medicene , nthell pay peanuts thats why we have to put up with the monkeys at the other end of the line.

Exactly. I tried shouting and screaming and that sometimes helps, but in most cases, it makes no diff how I present the case. The attitude is mostly poor and even when they want to help they can't.

Originally Posted by rigby

I have to disagree on that point in my experience whether you are polite or not the job doesnt get done all you get are false promises(and hear in the background, are we out tonight, hurry up we are going, quick sign out its diiner time, they dont give a dam about the paying customer, but would'nt it be fun if they had to call a call centre and have to put up with a little of there own medicene , nthell pay peanuts thats why we have to put up with the monkeys at the other end of the line.

[Russ]

Screaming and shouting can be immensely satisfying however it usually gets you nowhere at all and if I was taking a call from someone doing that, I'd hang up pronto.

Originally Posted by Russ D

Screaming and shouting can be immensely satisfying however it usually gets you nowhere at all and if I was taking a call from someone doing that, I'd hang up pronto.

Shouting and screaming was the only way to get Demon internet to refund money they took from my client's account by mistake.

[Russ]

Originally Posted by ofirgal

Shouting and screaming was the only way to get Demon internet to refund money they took from my client's account by mistake.

I'm sure it was - however if a caller was not able to speak to me like a grown-up then the phone would get slammed down, no problem there.

In fact during the 2 years I worked at ntl that's exactly what I did if a customer wasn't able to be civil.

I find that with NTL it doesn't matter if you are civil or not. You will most likely get bad support unless your problem is easy to fix.

---------- Post added at 19:47 ---------- Previous post was at 19:47 ----------

I suggest you check my site www.nthell.net

[Neil]

Originally Posted by ofirgal

I find that with NTL it doesn't matter if you are civil or not. You will most likely get bad support unless your problem is easy to fix.

---------- Post added at 19:47 ---------- Previous post was at 19:47 ----------

I suggest you check my site www.nthell.net

And I suggest you stop using this site to spam your own url unless you want a ban.

I didn't want to repeat my whole rant here so pointed anyone who might be interested in one to my site. I don't understand.

[ZoMBiE]

Originally Posted by Neil

And I suggest you stop using this site to spam your own url unless you want a ban.

he still uses the url in his signature, surely thats spamming?

---------- Post added at 01:27 ---------- Previous post was at 01:23 ----------

Originally Posted by ofirgal

I didn't want to repeat my whole rant here so pointed anyone who might be interested in one to my site.

I cannot say it is that interesting tbh. it is very one sided just like ALL your comments on this site.

Originally Posted by ofirgal

I don't understand.

Most forums dont like you advertising (or spamming) your own Website free of charge. dont know if this forum has a rules policy (its not sticking out in front of me) but i would guess you pushing the limits of the regulations here.


ZoMBiE

Originally Posted by ZoMBiE

he still uses the url in his signature, surely thats spamming?

I was asked by the moderator to put the link in my signature.

---------- Post added at 01:27 ---------- Previous post was at 01:23 ----------

Originally Posted by ZoMBiE

I cannot say it is that interesting tbh. it is very one sided just like ALL your comments on this site.

That's why I didn't I didn't post the whole thing here. If you are not interested then don't click the link. That aside, I've been getting lots of positive feedback and interest from some surprising parties.

It is one sided indeed. It tells a short version of MY experiences with NTL. Feel free to start a site with your experience and let me know the address. I am happy to hear your POV.

Originally Posted by ZoMBiE

Most forums dont like you advertising (or spamming) your own Website free of charge. dont know if this forum has a rules policy (its not sticking out in front of me) but i would guess you pushing the limits of the regulations here.

ZoMBiE

And back on topic - Isn't it more important to try to influence NTL to stop charging their customers for fault reports and to stop denying these fault reports when they happen? I solved this problem for me personally, but what about the rest of you now?

After 5 weeks of telling me that there was no problem with the Bromley proxy, I had a call today from Broadband Support Specialist Steven R at NTL to tell me that there is a fault and that they are working to resolve it. He could not understand why the tech support guys did not report my complaint before instead of denying it.