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Upgrading from deals on my account
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Old 14-07-2018, 23:41   #1
Gavin78
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Upgrading from deals on my account

Just wondering, there is a deal on my account to upgrade BB to 350mb for £6.06 extra a month. but it says there is a £20 activation fee and when I click next it goes on about an installation pack sent to me or pick up to get things up and running.

Seen as I already have 200mb I don't understand why I can't just click upgrade and job done?
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Old 15-07-2018, 11:10   #2
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Re: Upgrading from deals on my account

Do you have a sh3?
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Old 15-07-2018, 12:47   #3
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Re: Upgrading from deals on my account

Quote:
Originally Posted by jb66 View Post
Do you have a sh3?
Yes Ive got the hub3?
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Old 15-07-2018, 13:18   #4
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Re: Upgrading from deals on my account

Thats good as you need a sh3 to have 350mb?
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Old 15-07-2018, 13:39   #5
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Re: Upgrading from deals on my account

But I don't understand the £20 activation fee? or the fact I can't just upgrade online I have to either pay £5 postage to get a pack through or collect one for free at a collection point.

Might be better to just call them.
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Old 15-07-2018, 20:25   #6
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Re: Upgrading from deals on my account

yeah, you need to call them and they can do it over the phone. The £20 activation fee is more for people like me because I had a shub2. They sent me a swanky looking box out by courier with a shub3 in and a Tivo with all the relevant booklets, blab and installation gumpf. It is understandable when there is a cost involved on their part but when they can whack a couple of keys on a keyboard to get the job done then it should be for free.
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Old 15-07-2018, 23:21   #7
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Re: Upgrading from deals on my account

The OP was lucky! I have the same upgrade offer to 350Mb but for £14/month more plus £60 activation charge. I'm on VIVID 200 and have a SH3. I think I'll live with 200Mb
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Old 16-07-2018, 00:09   #8
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Re: Upgrading from deals on my account

Quote:
Originally Posted by rhooton View Post
The OP was lucky! I have the same upgrade offer to 350Mb but for £14/month more plus £60 activation charge. I'm on VIVID 200 and have a SH3. I think I'll live with 200Mb
I'm guessing he is on a higher priced package, hence the cheap upgrade.
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Old 16-07-2018, 00:46   #9
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Re: Upgrading from deals on my account

I've got XL tv, 200mb BB and weekend calls (tivo) 1 box

It's actually £10 a month more it's £6.06 for 6 months.
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Old 16-07-2018, 08:03   #10
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Re: Upgrading from deals on my account

I best not tell you I went from VIP200 with 3 boxes to VIP350 with 2 boxes and saved £30 for 12 months then
Also they did not charge the £20 activation fee
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