Upgrading from deals on my account
14-07-2018, 22:41
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#1
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Ice Cold
Join Date: Oct 2006
Location: Leeds, Seacroft
Age: 46
Services: XL TV
M Phone
200MB BB
Posts: 1,552
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Upgrading from deals on my account
Just wondering, there is a deal on my account to upgrade BB to 350mb for £6.06 extra a month. but it says there is a £20 activation fee and when I click next it goes on about an installation pack sent to me or pick up to get things up and running.
Seen as I already have 200mb I don't understand why I can't just click upgrade and job done?
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15-07-2018, 10:10
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#2
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Upgrading from deals on my account
Do you have a sh3?
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15-07-2018, 11:47
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#3
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Ice Cold
Join Date: Oct 2006
Location: Leeds, Seacroft
Age: 46
Services: XL TV
M Phone
200MB BB
Posts: 1,552
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Re: Upgrading from deals on my account
Quote:
Originally Posted by jb66
Do you have a sh3?
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Yes Ive got the hub3?
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15-07-2018, 12:18
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#4
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Upgrading from deals on my account
Thats good as you need a sh3 to have 350mb?
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15-07-2018, 12:39
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#5
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Ice Cold
Join Date: Oct 2006
Location: Leeds, Seacroft
Age: 46
Services: XL TV
M Phone
200MB BB
Posts: 1,552
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Re: Upgrading from deals on my account
But I don't understand the £20 activation fee? or the fact I can't just upgrade online I have to either pay £5 postage to get a pack through or collect one for free at a collection point.
Might be better to just call them.
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15-07-2018, 19:25
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#6
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Ran Away
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: Upgrading from deals on my account
yeah, you need to call them and they can do it over the phone. The £20 activation fee is more for people like me because I had a shub2. They sent me a swanky looking box out by courier with a shub3 in and a Tivo with all the relevant booklets, blab and installation gumpf. It is understandable when there is a cost involved on their part but when they can whack a couple of keys on a keyboard to get the job done then it should be for free.
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15-07-2018, 22:21
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#7
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cf.member
Join Date: Aug 2010
Location: Brighton
Services: Virgin TV Full House Tivo V6
BB M200
Posts: 24
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Re: Upgrading from deals on my account
The OP was lucky! I have the same upgrade offer to 350Mb but for £14/month more plus £60 activation charge. I'm on VIVID 200 and have a SH3. I think I'll live with 200Mb
__________________
A lurker at heart
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15-07-2018, 23:09
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#8
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Barking up the wrong tree
Join Date: Jul 2007
Location: The North, Beyond Winterfell
Age: 40
Services: VM Gig1
Posts: 103
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Re: Upgrading from deals on my account
Quote:
Originally Posted by rhooton
The OP was lucky! I have the same upgrade offer to 350Mb but for £14/month more plus £60 activation charge. I'm on VIVID 200 and have a SH3. I think I'll live with 200Mb
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I'm guessing he is on a higher priced package, hence the cheap upgrade.
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15-07-2018, 23:46
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#9
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Ice Cold
Join Date: Oct 2006
Location: Leeds, Seacroft
Age: 46
Services: XL TV
M Phone
200MB BB
Posts: 1,552
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Re: Upgrading from deals on my account
I've got XL tv, 200mb BB and weekend calls (tivo) 1 box
It's actually £10 a month more it's £6.06 for 6 months.
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16-07-2018, 07:03
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#10
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cf.mega poster
Join Date: Jun 2003
Posts: 2,232
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Re: Upgrading from deals on my account
I best not tell you I went from VIP200 with 3 boxes to VIP350 with 2 boxes and saved £30 for 12 months then
Also they did not charge the £20 activation fee
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