Such inept customer service
My grown-up son currently has a PAYG mobile with VM and wants to do monthly Sim only. He applied in April on-line and came back as failed credit check due to DOB incorrect? Spoke to VM customer services who tried again to credit check and failed. Contacted Virgin Mobile underwriters who said was all fine now and he should apply again, tried again this time over phone and it failed again. My son has given permission for CS to talk to my wife about his account (on his notes)
He was then advised to wait until end of May due to all the credit checks and try again...Come May he tries again, yet again and he failed credit check.His credit file is perfect, the CS advisor even stated it showed he could have the most expensive phone/contract he wanted, but he cant even get a £10 sim only and now he has ANOTHER (failed) credit check on his credit file.
The CS adviser said to wait (another) 30 days because of all the credit checks (all credit checks done by VirginMobile)
We were not happy with this as felt we were getting the run around, and sure that after waiting (another) 30 days, another application would come back with same negative result, So my wife contacted the CEO's office.
The CEO's office contacted my wife today and said that we had been mis-informed by CS and that he now has to wait 90 days because of all the credit checks (done by VM) and after that date he has to send all his information to
Virgin Mobile underwriters (no mention how/where he does this) My son has had enough and has said he can't be bothered pursuing it any further and will
just go to another mobile supplier.
We have come to the end of the line with this incompetence from VM and both my wife and myself as soon as contractually possible will be also moving from Virginmobile.
Sorry for the long rant but I needed to get this off my chest
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