Another example of Virgin's incompetent Cust Services
I cancelled my account effective 30th October.
Last Friday (13th November) I received my final bill via email. It clearly states the payment is due by 2nd December.
Today, I received a letter signed by Rachel Barass, Customer Services Director (also dated 13th November) - which states that I seem to have overlooked paying this final bill and "please make an immediate payment for the outstanding balance to ensure no further action is taken"
Where does she get off?
Of course she doesn't even give an email address for a reply, also my email replying to the bill email has bounced back with mailbox full as the reason.
Full of complaints no doubt.
Poor Customer Service was one of the reasons for me cancelling.
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