05-05-2019, 14:45
|
#16
|
Architect of Ideas
Join Date: Dec 2004
Posts: 10,353
|
Re: Retention Dept gone?
Quote:
Originally Posted by ultimate
I will try to ring "retentions" again early tomorrow morning to see if I get UK or India. The Indians did say there is no discount available despite one before said said there will be. One of them was fibbing.
|
Tell them you want to cancel. Leave the call in your 30 day notice period if required.
|
|
|
05-05-2019, 15:01
|
#17
|
cf.geek
Join Date: Aug 2016
Posts: 544
|
Re: Retention Dept gone?
Quote:
Originally Posted by jfman
Tell them you want to cancel. Leave the call in your 30 day notice period if required.
|
The Indian call centre don’t even bother, call first thing in morning
|
|
|
05-05-2019, 15:01
|
#18
|
Architect of Ideas
Join Date: Dec 2004
Posts: 10,353
|
Re: Retention Dept gone?
They'll call you back within a few days if you give your notice.
|
|
|
05-05-2019, 18:32
|
#19
|
cf.mega poster
Join Date: Mar 2012
Posts: 4,096
|
Re: Retention Dept gone?
Surely, ben or spiderplant could confirm if retentions still exist?
|
|
|
05-05-2019, 19:42
|
#20
|
cf.mega poster
Join Date: Jun 2003
Posts: 8,899
|
Re: Retention Dept gone?
Quote:
Originally Posted by Mad Max
Surely, ben or spiderplant could confirm if retentions still exist?
|
They never did exist.
|
|
|
05-05-2019, 19:51
|
#21
|
Architect of Ideas
Join Date: Dec 2004
Posts: 10,353
|
Re: Retention Dept gone?
I must have imagined those special offer call backs then. Unless the pedantry is that internally they have a different name.
At a minimum they do employ people who partially their job is to call back customers who have given their notice with better offers than those deals offered in the initial call. Obviously, it would be unwise for Virgin Media employees to encourage/promote this on Internet forums.
|
|
|
05-05-2019, 20:27
|
#22
|
cf.mega poster
Join Date: Mar 2012
Posts: 4,096
|
Re: Retention Dept gone?
Quote:
Originally Posted by spiderplant
They never did exist.
|
Are you kidding? I've been put through to retentions in the past, or are they called something different?
|
|
|
05-05-2019, 22:11
|
#23
|
cf.mega poster
Join Date: Jan 2004
Location: Leeds
Posts: 1,308
|
Re: Retention Dept gone?
Quote:
Originally Posted by Mad Max
Are you kidding? I've been put through to retentions in the past, or are they called something different?
|
The "thinking of leaving" advisors is who i've always spoken to....so retentions in all but name
|
|
|
06-05-2019, 09:27
|
#24
|
cf.geek
Join Date: Mar 2004
Location: Prestbury SK10
Services: 200Mb,TV FH V6 and Phone
Posts: 714
|
Re: Retention Dept gone?
Phoned "thinking of leaving" at 9:10am today, its still India. Will write to CEO instead
Last edited by ultimate; 06-05-2019 at 09:37.
|
|
|
06-05-2019, 10:20
|
#25
|
cf.mega poster
Join Date: Jun 2003
Posts: 8,899
|
Re: Retention Dept gone?
Quote:
Originally Posted by Mad Max
Are you kidding? I've been put through to retentions in the past, or are they called something different?
|
They are Customer Relations.
Quote:
Originally Posted by ultimate
Phoned "thinking of leaving" at 9:10am today, its still India. Will write to CEO instead
|
Try again tomorrow when it isn't a Bank Holiday.
|
|
|
06-05-2019, 10:56
|
#26
|
Architect of Ideas
Join Date: Dec 2004
Posts: 10,353
|
Re: Retention Dept gone?
Utter pedantry.
|
|
|
06-05-2019, 12:29
|
#27
|
cf.mega poster
Join Date: Jun 2003
Posts: 8,899
|
Re: Retention Dept gone?
Quote:
Originally Posted by jfman
Utter pedantry.
|
Not really. If you ring an offshore call centre and ask to be put through to "Retentions", don't be surprised if they don't know what you mean.
|
|
|
06-05-2019, 13:04
|
#28
|
Architect of Ideas
Join Date: Dec 2004
Posts: 10,353
|
Re: Retention Dept gone?
Quote:
Originally Posted by spiderplant
Not really. If you ring an offshore call centre and ask to be put through to "Retentions", don't be surprised if they don't know what you mean.
|
Perhaps their own lack of understanding of the English language, perhaps because they’re told people that aren’t intent on cancelling shouldn’t be put through.
Either way thanks for your confirmation that the team that offers discounts to people “thinking of leaving” for the purposes of retaining customers does exist. Known on this forum, by thousands of references, as retentions. What they are internally known as is irrelevant to the customers who just want a better price. I’m sure that’s what Mad Max really wanted to know.
Last edited by jfman; 06-05-2019 at 13:20.
|
|
|
06-05-2019, 13:40
|
#29
|
CF Resident Dog
Join Date: Mar 2005
Posts: 14,264
|
Re: Retention Dept gone?
Quote:
Originally Posted by ultimate
Phoned "thinking of leaving" at 9:10am today, its still India. Will write to CEO instead
|
Do it on a normal working day.
__________________
PSN: Snoopzster
|
|
|
06-05-2019, 16:17
|
#30
|
cf.mega poster
Join Date: Mar 2012
Posts: 4,096
|
Re: Retention Dept gone?
Quote:
Originally Posted by jfman
Perhaps their own lack of understanding of the English language, perhaps because they’re told people that aren’t intent on cancelling shouldn’t be put through.
Either way thanks for your confirmation that the team that offers discounts to people “thinking of leaving” for the purposes of retaining customers does exist. Known on this forum, by thousands of references, as retentions. What they are internally known as is irrelevant to the customers who just want a better price. I’m sure that’s what Mad Max really wanted to know.
|
Bang on jfman.
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 00:50.
|