100M : Get ready for the biggest joke ever.......

[Milambar]

Originally Posted by KenK

Um, is that not VM's job? To supply the customer with the service that they have agreed to pay for? Without the customer having to check up on them? Or is that too much to hope for from a 21st century technology company?

So you'd rather someone go with a substandard service for however long it takes to get an engineer back in, when a simple check and phonecall can fix provisioning issues, just because its "not their job"?

Granted in this case its not a provisioning issue, but still, a check of your own never hurts.

You'd do very well in beurocracy, or unionism. "Can't do that, not my job."

[caph]

Originally Posted by Chrysalis

The superhub isnt perfect but in my opinion it doesnt cause slow speeds

It definitely does. I could only reach 8MBit tonight, so I rebooted assuming it was a problem with my laptop. Still got 8MBit. Rebooted the GodAwfulHub and suddenly my speed shot up to 50MBit.

This Netgear router has to be the sorriest excuse for a router I've ever come across in my life. Whoever dubbed it "Super" was definitely taking the [Mod Edit].

[General Maximus]

Originally Posted by Nedkelly

Have you checked the power supply .As i have had a couple of jobs passed to me from the fault techs and the installer has not changed the power supply .

not yet, the new shub is coming today anyways so I'll swap the whole lot over

[Chrysalis]

Originally Posted by caph

It definitely does. I could only reach 8MBit tonight, so I rebooted assuming it was a problem with my laptop. Still got 8MBit. Rebooted the GodAwfulHub and suddenly my speed shot up to 50MBit.

This Netgear router has to be the sorriest excuse for a router I've ever come across in my life. Whoever dubbed it "Super" was definitely taking the [Mod Edit]..

ok your experience overules mine although the OP has a different issue.

[AndyCalling]

Originally Posted by Milambar

You'd do very well in beurocracy, or unionism. "Can't do that, not my job."

Though I agree with you re. checking for basic cable faults yourself, and you are replying to a very poorly thought out post, you let yourself down with your insulting comment re. trades unionists and public service workers. Demarcation was a stupid idea, but it is very much a 70s way of thinking. Though you may still be afflicted with a 70s mindset most of the rest of us moved on a long long time ago.

Please don't push your outdated claptrap on the rest of us over here in modern society. It is insulting, untrue and, if you only knew it, embarrassing for yourself. Stick to topics you actually understand.

This is my measured and pleasant response. You only get that once. Keep up the insults and I'll have to become more direct.

[Mick Fisher]

Originally Posted by caph

It definitely does. I could only reach 8MBit tonight, so I rebooted assuming it was a problem with my laptop. Still got 8MBit. Rebooted the GodAwfulHub and suddenly my speed shot up to 50MBit.

This Netgear router has to be the sorriest excuse for a router I've ever come across in my life. Whoever dubbed it "Super" was definitely taking the [Mod Edit]..

Yep I'll go along with that.

I find the damned thing comes shudderingly to a halt in new and wondrous ways about every 10 to 14 days and then has to be rebooted to resume a semblance of normality.

[General Maximus]

Update time:

Got new hub and spent 20 mins on hold trying to activate it only to be told that the peeps on that number can't activate 100mbit accounts so spent another 15 mins on hold waiting for someone to answer the phone.

Long story short, still same problem speed tests are varying but defo won't go above 50mbits. Time to fire off letter of compaint.

[thenry]

have they tested whether full speed reaches your SuperHub? I'm sure I've had a few agents in the past test the speed from their end.

[The Installer]

Originally Posted by thenry

have they tested whether full speed reaches your SuperHub? I'm sure I've had a few agents in the past test the speed from their end.

They can't do that, so don't believe everything they say on the phone ....

All their tools can see are the signal levels and provisioning status of the modem etc. They can't run remote speedtests from their end!

[thenry]

thanks for replying

[KenK]

Originally Posted by Milambar

So you'd rather someone go with a substandard service for however long it takes to get an engineer back in, when a simple check and phonecall can fix provisioning issues, just because its "not their job"?

No. I'd like the service provider to get it right first time, and to not leave the job until they're sure that they have. I was being told that by my then employers 20 years ago - it's cheaper, it saves having to re-visit the same piece of work.

Originally Posted by Milambar

You'd do very well in beurocracy, or unionism. "Can't do that, not my job."

Demarcation in bureaucracy or unionism is about people who work for the same organisation, not about customers doing what the supplier should do.

[AndyCalling]

Originally Posted by KenK

Demarcation in bureaucracy or unionism is about people who work for the same organisation, not about customers doing what the supplier should do.

It's ignorant drivel, is what it is. I suspect Milambar's trying to push this stuff because he has so little respect for the people who read this forum that he thinks we're thick enough to believe it. Either that, or he's thick enough to believe it...

[Milambar]

Actually I had this in mind when I made that comment:

http://www.youtube.com/watch?v=vBgcea3KucE

Also memories of "Thats Life" and the "Jobsworth" award that Esther Rants-on gave out each week.

But take it as you wish.

[AndyCalling]

Originally Posted by Milambar

Actually I had this in mind when I made that comment:

http://www.youtube.com/watch?v=vBgcea3KucE

Also memories of "Thats Life" and the "Jobsworth" award that Esther Rants-on gave out each week.

But take it as you wish.

When we're days away from the biggest industrial action in the UK since the general strike you either know full well how comments like yours come across or you are unbeliveably naive. At least have the courage to admit your agenda please.

Your snide comments are extremely distasteful in these difficult times when most of us are fighting for economic survival. Including those at VM who are facing redundancy in Liverpool. You may be fortunate enough to be unaffected, but that doesn't give you the right to disrespect those less well heeled than yourself who are struggling to fight their corner. If you aren't so fortunate then you should wake up.

[General Maximus]

quick update. I was cut off speaking to the 100mbit support last night and I rang back just to get my records updated for when I send my letter off. The guy who i was put through to was actually quite helpful and I am actually getting 100mbit even though none of the speedtests reflect it.

I download 10 files over 1gb from all over the place and although none of the them would go over 2mb/sec, cumulatively they were doing 11.5mb/sec. He gave me a load of dribble about how the shub is different to the Ambit in terms of how it negotiates its connections with its hosts which is why my speed tests are screwed up and although windows says my gigabit NIC is connected to the shub at 1gbit it might not actually be and the drivers are too old etc etc etc.

I have given it a good thrashing on newsgroups this morning and if you allow it to make more connections it does work, newsgroups maxed out at 11.2mb/sec and held steady at 10.5mb/sec for 20gb of downloads which was kinda sweet.

I still want my vmng300 back, if they have done something to the shub so that it can't do more than 2mb/sec per connection nobody is every going to benefit from the full 100mbit because the odds of doing so many downloads/connections simultaneously aren't high. If the ambit allows a higher throughput per connection whilst still on 4 channels, so I will benefit from my speed for individual downloads, then I want it back.