GETTING FOBBED OFF BY SKY re Sky+ - Page 2

Derek · 08-12-2005, 16:57

Quote:

Originally Posted by Neil

What about the rest of the country?

Glasgow, Belfast and Wales were normally OK as well. The majority of callers got a timeslot within the next 24 working hours.

Stuart · 08-12-2005, 17:04

Quote:

Originally Posted by ian@huth

Sky only charge ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£65 for a call out which includes the provision of a refurbished box, cabling, dish and LNB if required. Some of the 3rd party warranty companies suggest that Sky charge far more than this for a call out and parts are extra, lies to tempt you to sign up with them.

Actually, according to the Private Eye article I referenced earlier, Sky HAVE tried to charge some of the scubscribers the call out fee..

nffc · 08-12-2005, 17:11

Quote:

Originally Posted by ian@huth

Quote:

Originally Posted by handyman

Yeah it is, my dad's sky has been in 18 months and started loosing channels on a saturdayu night. we rebooted it and all the channels went off saying no signal. Called sky and they got me to check the scart cable (noobs

) and reboot again. Nothing happend they said it would be ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£70+ to get a tech out.

Had that been ntl it would have been a tech on monday morning g'teed and FOC.

Sky only charge ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£65 for a call out which includes the provision of a refurbished box, cabling, dish and LNB if required. Some of the 3rd party warranty companies suggest that Sky charge far more than this for a call out and parts are extra, lies to tempt you to sign up with them.

After the 12 month initial warranty you have rights under the SOG act and reminding Sky of them can result in a free service visit with replacement parts FOC. If Sky are adamant that they will not waive the ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£65 charge ask to be transferred to their cancellation department. This will often result in a free callout being offered. The longer you have been a customer and the more you pay each month the better your chance of a free call out. Your dad's problem could be caused by a Sky software fault which Sky should sort out FOC or a component failure which again they should sort out FOC.

Quote:

Originally Posted by nffc

You can? The OP says the fault's been ongoing for 6 months. Under SSoGA the onus in the first six months is on the retailer to prove the fault wasn't there at purchase, afterwards the customer has to prove it was - only then can it be deemed "not fit for purpose". The box is older than that so the OP has to prove it was there when he got it, which it most likely wasn't.

If it is a dodgy firmware then sky should fix it, it sounds like the box just needs kicking to reboot it though.

Notwithstanding, it's sky's problem so he should demand Sky send an engineer out to look at it and update/fix the firmware.

The SOG act considers durability as a factor in whether goods are faulty or not. Goods such as a Sky digibox are expected to last far longer than 12 months and perform to the advertised standard for at least that time. If the digibox doesn't do what it was advertised to do then a claim under the SOG act is warranted and that applies even after the 12 month warranty has expired (up to six years in England and Wales and 5 years in Scotland).

The warranties are an addition to your statutory rights though, the thing is SOGA is so "grey" as to time scales, we don't know how old it is, and if it's a bad sw build then that really is rather subjective in itself.

If he's really peeved he could get a writ or something demanding sky fix it, probably scare them into doing something.

Chimaera · 09-12-2005, 06:48

Try Consumer Direct - http://www.consumerdirect.gov.uk/
They have a very good helpline and will provide all the information you need to help you get this problem resolved - or try your local Trading Standards Dept?