Problem checking web mail
20-03-2017, 20:10
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#16
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cf.addict
Join Date: Mar 2007
Location: staffordshire
Services: virgin tv phone and broadband
giff gaff mobile
Posts: 280
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Re: Problem checking web mail
It has been sporadic for months. I dont see many consumers running their own email systems or knowing how to. I would not have a clue.
I pay Virgin a lot of money so I would hope more times than not it would work I know no service is entirely fault free.
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20-03-2017, 20:54
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#17
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,133
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Re: Problem checking web mail
Vm's webmail has been 'flaky' for years. Seems to be difficult to provide and maintain for some reason.
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20-03-2017, 21:06
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#18
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Annette stevenson
Join Date: Jan 2006
Location: Farnborough hants UK
Age: 76
Services: Broadband 200mg digital tv .XL Tv package : Phone . win 10 win XP (Favourite)
Posts: 257
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Re: Problem checking web mail
amazing its working here this evening One small Snag though most of mail is going
straight to Spam folder not downloading to inbox live mail oh well one day perhaps
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20-03-2017, 21:09
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#19
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: Flextel SIP : Sky Mobile : Sky Q TV : VM BB (1000 Mbps) : Aquiss FTTP (330 Mbps)
Posts: 27,714
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Re: Problem checking web mail
Quote:
Originally Posted by dodgem22
I pay Virgin a lot of money so I would hope more times than not it would work I know no service is entirely fault free.
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You dont pay them a lot for an e-mail service, overall its probably just pence in the rental cost.
It does work more times than not, in fact in recent years outages and issues have been very rare.
From my POV my cable connection has failed more times in the last 6 years than my e-mail (and I can count the cable failures on one hand, with fingers to spare).
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20-03-2017, 21:15
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#20
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,133
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Re: Problem checking web mail
Quote:
Originally Posted by Paul M
You dont pay them a lot for an e-mail service, overall its probably just pence in the rental cost.
It does work more times than not, in fact in recent years outages and issues have been very rare.
From my POV my cable connection has failed more times in the last 6 years than my e-mail (and I can count the cable failures on one hand, with fingers to spare).
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Is that web mail though ? Normal email is fine, it's accessing through a web interface that always been pants with VM.
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20-03-2017, 23:00
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#21
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
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Posts: 27,714
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Re: Problem checking web mail
Yes, web mail, I use that to access it from work.
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21-03-2017, 08:33
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#22
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cf.mega poster
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,114
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Re: Problem checking web mail
I am on the Thames Valley area and I unable to get to the VM home page to collect my mail yet again.
When is VM going to sort this problem out?
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21-03-2017, 08:49
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#23
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: Problem checking web mail
Homepage and Email have both crashed yet again becoming an absolute joke now nearly every week something is crashing
---------- Post added at 08:49 ---------- Previous post was at 08:36 ----------
My Virgin media is also down so I can't even check the service status
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21-03-2017, 09:16
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#24
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cf.addict
Join Date: Mar 2007
Location: staffordshire
Services: virgin tv phone and broadband
giff gaff mobile
Posts: 280
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Re: Problem checking web mail
yep every week its something just lately. Im afraid I may have to jump ship. Normal email and webmail down here again.
Last edited by dodgem22; 21-03-2017 at 09:22.
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21-03-2017, 09:22
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#25
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cf.geek
Join Date: Jul 2010
Location: Newcastle
Posts: 785
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Re: Problem checking web mail
Definitely something going on, or an area fault but seems a bit coincidental
http://www.speedtest.net/my-result/6148878022
Power levels etc are perfect so it's not a line fault.
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21-03-2017, 11:23
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#26
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: Problem checking web mail
Don't use an ISP provided email service. It's pretty low on their list of priorities to maintain and run, but more importantly you have no guarantee to keep it if you ever change ISP's - a form of lock in.
Use one of the MANY free email providers like Outlook or Gmail.
Incidentally, I think in the 13 years I've used gmail I've had maybe 1 issue.
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21-03-2017, 12:21
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#27
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cf.mega poster
Join Date: Dec 2007
Posts: 1,580
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Re: Problem checking web mail
working again now for me
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21-03-2017, 13:39
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#28
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cf.addict
Join Date: Mar 2007
Location: staffordshire
Services: virgin tv phone and broadband
giff gaff mobile
Posts: 280
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Re: Problem checking web mail
Kushan Thank you for that advice thats what I am going to do
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21-03-2017, 14:05
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#29
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: Problem checking web mail
Emails working in a fashion keep getting server issues and the home page has died again
Scrap that it's all died again
Last edited by Gavin-D; 21-03-2017 at 14:08.
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21-03-2017, 14:56
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#30
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: Flextel SIP : Sky Mobile : Sky Q TV : VM BB (1000 Mbps) : Aquiss FTTP (330 Mbps)
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Re: Problem checking web mail
Latest fix estimate is tomorrow ;
Quote:
Customers may be unable to acess Webmail at the moment, you may be finding 3 loading dots loading on screen
Fix estimate 22 March 13:05.
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