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Returning Equipment
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Old 21-10-2020, 17:57   #1
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Returning Equipment

I have cancelled my account which happens next week.

I am aware I will be required to return equipment to Virgin, but have the following questions.

1 will returning cost me anything?
2 how do they notify me of return details?
3 I assume they want the V6 boxes and router returned - what about the remotes?
4 how long do I have to return the equipment?

Thanks
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Old 21-10-2020, 17:59   #2
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Re: Returning Equipment

https://www.virginmedia.com/help/vir...ipment/returns
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Old 21-10-2020, 22:43   #3
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Re: Returning Equipment


Thanks for the link Hugh
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Old 08-11-2020, 13:44   #4
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Re: Returning Equipment

Well, the packaging arrived Thursday.

Not exactly delivered, but thrown on the front garden - very professional, not
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Old 08-11-2020, 19:45   #5
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Re: Returning Equipment

Quote:
Originally Posted by Raider999 View Post
Well, the packaging arrived Thursday.

Not exactly delivered, but thrown on the front garden - very professional, not
Maybe it arrived by drone!
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Old 03-12-2020, 13:17   #6
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Re: Returning Equipment

They want my faulty box back, so they'll have to come and pick it up. It says that they will do this for 'accessible customers', what a bizzare term to use.

What about those that aren't disabled but are self isolating? What if the customer actually has covid, are they happy to have the virus & box returned together?
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Old 03-12-2020, 14:02   #7
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Re: Returning Equipment

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Originally Posted by RichardCoulter View Post
They want my faulty box back, so they'll have to come and pick it up. It says that they will do this for 'accessible customers', what a bizzare term to use.

What about those that aren't disabled but are self isolating? What if the customer actually has covid, are they happy to have the virus & box returned together?
They probably hope the customer would be considerate and sensible enough to contact them in this circumstance...
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Old 03-12-2020, 15:22   #8
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Re: Returning Equipment

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Originally Posted by Hugh View Post
They probably hope the customer would be considerate and sensible enough to contact them in this circumstance...
https://www.virginmedia.com/help/coronavirus-update

Quote:
Can I return my equipment?
Normally, we ask you to return your kit. That’s because while you're with us, you rent your kit, rather than own it. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. We’ll drop you a line at a later date to organise the return through CollectPlus, or one of our key workers will safely collect it from your doorstep so we can help to keep other people connected. For now, please keep your kit somewhere safe.
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Old 03-12-2020, 16:32   #9
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Re: Returning Equipment

Even in non-COVID times, they'll take appropriate precautions. You should see the state of some of the returned kit
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Old 03-12-2020, 20:15   #10
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Re: Returning Equipment

When you have returned your kit, I would expect some sort of acknowledgement that they have received it - done a month ago, so far nothing!
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Old 03-12-2020, 20:52   #11
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Re: Returning Equipment

I got a text from a guy who was working for Virgin Media CPE. He said he was trying to arrange a collection of VM equipment, and that he was working in my area and could pick it up. He collected it later that day and I got an email from VM to confirm the collection soon after.
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