21-10-2020, 16:57
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#1
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cf.mega poster
Join Date: Dec 2016
Posts: 1,641
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Returning Equipment
I have cancelled my account which happens next week.
I am aware I will be required to return equipment to Virgin, but have the following questions.
1 will returning cost me anything?
2 how do they notify me of return details?
3 I assume they want the V6 boxes and router returned - what about the remotes?
4 how long do I have to return the equipment?
Thanks
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21-10-2020, 16:59
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#2
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,084
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Re: Returning Equipment
__________________
There is always light.
If only we’re brave enough to see it.
If only we’re brave enough to be it.
If my post is in bold and this colour, it's a Moderator Request.
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21-10-2020, 21:43
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#3
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cf.mega poster
Join Date: Dec 2016
Posts: 1,641
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Re: Returning Equipment
Quote:
Originally Posted by Hugh
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Thanks for the link Hugh
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08-11-2020, 12:44
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#4
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cf.mega poster
Join Date: Dec 2016
Posts: 1,641
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Re: Returning Equipment
Well, the packaging arrived Thursday.
Not exactly delivered, but thrown on the front garden - very professional, not
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08-11-2020, 18:45
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#5
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,585
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Re: Returning Equipment
Quote:
Originally Posted by Raider999
Well, the packaging arrived Thursday.
Not exactly delivered, but thrown on the front garden - very professional, not
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Maybe it arrived by drone!
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03-12-2020, 12:17
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#6
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cf.mega poster
Join Date: Jan 2008
Posts: 10,048
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Re: Returning Equipment
They want my faulty box back, so they'll have to come and pick it up. It says that they will do this for 'accessible customers', what a bizzare term to use.
What about those that aren't disabled but are self isolating? What if the customer actually has covid, are they happy to have the virus & box returned together?
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03-12-2020, 13:02
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#7
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,084
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Re: Returning Equipment
Quote:
Originally Posted by RichardCoulter
They want my faulty box back, so they'll have to come and pick it up. It says that they will do this for 'accessible customers', what a bizzare term to use.
What about those that aren't disabled but are self isolating? What if the customer actually has covid, are they happy to have the virus & box returned together?
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They probably hope the customer would be considerate and sensible enough to contact them in this circumstance...
__________________
There is always light.
If only we’re brave enough to see it.
If only we’re brave enough to be it.
If my post is in bold and this colour, it's a Moderator Request.
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03-12-2020, 14:22
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#8
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Returning Equipment
Quote:
Originally Posted by Hugh
They probably hope the customer would be considerate and sensible enough to contact them in this circumstance...
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https://www.virginmedia.com/help/coronavirus-update
Quote:
Can I return my equipment?
Normally, we ask you to return your kit. That’s because while you're with us, you rent your kit, rather than own it. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. We’ll drop you a line at a later date to organise the return through CollectPlus, or one of our key workers will safely collect it from your doorstep so we can help to keep other people connected. For now, please keep your kit somewhere safe.
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__________________
I work for Virgin Media but all views are my own.
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03-12-2020, 15:32
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#9
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cf.mega poster
Join Date: Jun 2003
Posts: 8,898
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Re: Returning Equipment
Even in non-COVID times, they'll take appropriate precautions. You should see the state of some of the returned kit
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03-12-2020, 19:15
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#10
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cf.mega poster
Join Date: Dec 2016
Posts: 1,641
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Re: Returning Equipment
When you have returned your kit, I would expect some sort of acknowledgement that they have received it - done a month ago, so far nothing!
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03-12-2020, 19:52
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#11
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as common as muck
Join Date: Apr 2009
Location: Dirty Old Town
Posts: 3,515
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Re: Returning Equipment
I got a text from a guy who was working for Virgin Media CPE. He said he was trying to arrange a collection of VM equipment, and that he was working in my area and could pick it up. He collected it later that day and I got an email from VM to confirm the collection soon after.
__________________
I'm not afraid of dying, I just don't want to be there when it happens. -Woody Allen
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