Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Do agents listen at all ?

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media TV Service

Do agents listen at all ?
Reply
 
Thread Tools
Old 27-01-2023, 15:27   #1
Itshim
Do I care what you think
 
Itshim's Avatar
 
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,255
Itshim has a bronzed appealItshim has a bronzed appeal
Itshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appeal
Do agents listen at all ?

Had call about my account , long talk , only have hard wired pc and a tablet, watch a few channels , not sports or films , have two year contract for mobile.

So offered 1 gig BB new hub 4 ? , Horizon with new remote , 100 extra channels , bt sport , and volt SIM card for O2 ! meaning a price rise to £69 . BB, have bog standard pc so even if it worked I have no use for it ! Only ever watch about 10 channels so why would want more ? And WiFi booster have no problems anywhere in house and said so . No use for volt even if it worked out cheaper per month ( when the price rises n the next month or so it will be more RPI +3.9%) ,get priority from using Tesco(O2) in 18 months have never used it. More likely to cancel than " upgrade"
__________________
No point in being pessimistic. You know it won`t work.
Itshim is offline   Reply With Quote
Advertisement
Old 27-01-2023, 19:31   #2
Jaymoss
Just a Geek
 
Join Date: Jul 2015
Posts: 3,559
Jaymoss has a bronzed appealJaymoss has a bronzed appeal
Jaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appeal
Re: Do agent listen at all ?

Once you get through to proper retentions you can tell them exactly what you want but in my experience the only way to talk to them is to put your notice in
__________________
Is your muffin buttered? Would you like me to assign someone to butter your muffin?
Jaymoss is online now   Reply With Quote
Old 27-01-2023, 19:41   #3
Itshim
Do I care what you think
 
Itshim's Avatar
 
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,255
Itshim has a bronzed appealItshim has a bronzed appeal
Itshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appeal
Re: Do agent listen at all ?

Quote:
Originally Posted by Jaymoss View Post
Once you get through to proper retentions you can tell them exactly what you want but in my experience the only way to talk to them is to put your notice in
Understand that ,however I didn't call them ! They called me , telling me that this is a great deal for me given my usage ! . Really .Add the price rise in the mix I wonder if being out of contract was the reason behind the call. will wait for notice and join the stuff it gang !
__________________
No point in being pessimistic. You know it won`t work.
Itshim is offline   Reply With Quote
Old 27-01-2023, 19:49   #4
Jaymoss
Just a Geek
 
Join Date: Jul 2015
Posts: 3,559
Jaymoss has a bronzed appealJaymoss has a bronzed appeal
Jaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appealJaymoss has a bronzed appeal
Re: Do agent listen at all ?

Quote:
Originally Posted by Itshim View Post
Understand that ,however I didn't call them ! They called me , telling me that this is a great deal for me given my usage ! . Really .Add the price rise in the mix I wonder if being out of contract was the reason behind the call. will wait for notice and join the stuff it gang !
ARRR just a salesperson after commission. Chancers
__________________
Is your muffin buttered? Would you like me to assign someone to butter your muffin?
Jaymoss is online now   Reply With Quote
Old 27-01-2023, 21:10   #5
alwaysabear
RIp Sweetness
 
alwaysabear's Avatar
 
Join Date: Jul 2009
Location: S Essex
Services: TiVo Full house sports bundle,Vivid 200, SHUB 3, talk more anytime.
Posts: 2,380
alwaysabear has a bronzed appealalwaysabear has a bronzed appeal
alwaysabear has a bronzed appealalwaysabear has a bronzed appealalwaysabear has a bronzed appealalwaysabear has a bronzed appealalwaysabear has a bronzed appealalwaysabear has a bronzed appealalwaysabear has a bronzed appealalwaysabear has a bronzed appealalwaysabear has a bronzed appealalwaysabear has a bronzed appealalwaysabear has a bronzed appealalwaysabear has a bronzed appealalwaysabear has a bronzed appealalwaysabear has a bronzed appeal
Re: Do agent listen at all ?

Quote:
Originally Posted by Itshim View Post
Understand that ,however I didn't call them ! They called me , telling me that this is a great deal for me given my usage ! . Really .Add the price rise in the mix I wonder if being out of contract was the reason behind the call. will wait for notice and join the stuff it gang !
They phoned me regularly, even a month after I had renewed. Most ridiculous call ever, I explained the situation, but still went into full sales mode, after 30 mins I refused everything.
alwaysabear is offline   Reply With Quote
Old 27-01-2023, 21:54   #6
Mr K
Woke and proud !
 
Mr K's Avatar
 
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,110
Mr K has a nice shiny star
Mr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny star
Re: Do agent listen at all ?

Just opt out of marketing if you don't want bothering. I opt out of everything in life ...
Mr K is online now   Reply With Quote
Old 27-01-2023, 22:30   #7
Hugh
laeva recumbens anguis
Cable Forum Team
 
Hugh's Avatar
 
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,042
Hugh has a golden auraHugh has a golden aura
Hugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden aura
Re: Do agent listen at all ?

Quote:
Originally Posted by Mr K View Post
Just opt out of marketing if you don't want bothering. I opt out of everything in life ...
Including joy…
__________________
There is always light.
If only we’re brave enough to see it.
If only we’re brave enough to be it
.
If my post is in bold and this colour, it's a Moderator Request.
Hugh is offline   Reply With Quote
Old 28-01-2023, 02:20   #8
Paul
Dr Pepper Addict
Cable Forum Team
 
Paul's Avatar
 
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: Flextel SIP : Sky Mobile : Sky Q TV : VM BB (1000 Mbps) : Aquiss FTTP (330 Mbps)
Posts: 27,615
Paul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered stars
Paul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered stars
Re: Do agent listen at all ?

Quote:
Originally Posted by Hugh View Post
Including joy…
__________________

Baby, I was born this way.
Paul is offline   Reply With Quote
Old 28-01-2023, 18:23   #9
Itshim
Do I care what you think
 
Itshim's Avatar
 
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,255
Itshim has a bronzed appealItshim has a bronzed appeal
Itshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appeal
Re: Do agents listen at all ?

On my phone as spam now , waiting for the next number they use to mark as well
__________________
No point in being pessimistic. You know it won`t work.
Itshim is offline   Reply With Quote
Old 28-01-2023, 21:29   #10
Mr K
Woke and proud !
 
Mr K's Avatar
 
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,110
Mr K has a nice shiny star
Mr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny starMr K has a nice shiny star
Re: Do agents listen at all ?

Quote:
Originally Posted by Itshim View Post
On my phone as spam now , waiting for the next number they use to mark as well
Just opt out of marketing in your VM account, its very simple!
Mr K is online now   Reply With Quote
Old 29-01-2023, 15:10   #11
Itshim
Do I care what you think
 
Itshim's Avatar
 
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,255
Itshim has a bronzed appealItshim has a bronzed appeal
Itshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appeal
Re: Do agents listen at all ?

Quote:
Originally Posted by Mr K View Post
Just opt out of marketing in your VM account, its very simple!
But it is so much fun ! And in the past have got a deal later by ring retentions .
__________________
No point in being pessimistic. You know it won`t work.
Itshim is offline   Reply With Quote
Old 30-01-2023, 05:08   #12
Dude111
An Awesome Dude
 
Join Date: Mar 2009
Posts: 3,813
Dude111 has a bronzed appealDude111 has a bronzed appeal
Dude111 has a bronzed appealDude111 has a bronzed appealDude111 has a bronzed appealDude111 has a bronzed appealDude111 has a bronzed appealDude111 has a bronzed appealDude111 has a bronzed appealDude111 has a bronzed appeal
Quote:
Originally Posted by Itshim
Had call about my account , long talk , only have hard wired pc and a tablet, watch a few channels , not sports or films , have two year contract for mobile.
I have often wondered this but I think they just laugh at us after we hang up......


They cold care less!!
Dude111 is offline   Reply With Quote
Old 30-01-2023, 11:05   #13
tweetiepooh
Virgin Media Employee
 
tweetiepooh's Avatar
 
Join Date: Sep 2005
Location: Winchester
Services: Staff MyRates BB: VM XXL TV: VM XL Phone : VM XL
Posts: 3,107
tweetiepooh has a bronzed appealtweetiepooh has a bronzed appeal
tweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appealtweetiepooh has a bronzed appeal
Re: Do agents listen at all ?

But if the new price is fixed and close to or beats your current price plus any price rises over the fixed period it may become a bit more attractive.
__________________
I work for VMO2 but reply here in my own right. Any help or advice is made on a best-effort basis. No comments construe any obligation on VMO2 or its employees.
tweetiepooh is offline   Reply With Quote
Old 30-01-2023, 11:28   #14
jfman
Architect of Ideas
 
Join Date: Dec 2004
Posts: 10,230
jfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronze
jfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronze
Re: Do agents listen at all ?

I think everyone is reading too much into the interaction itself and not enough about the purpose.

They want to drive up revenue and get more customers into contracts. They (Virgin, not the agent) will have done research into the types of package (e.g. all 4 services, gig1) that have lower churn in the long run. If they nudge you onto those packages now and your consumption changes as a result they’re in a better position to drive up prices.

The most pointless thing they could do is sell you exactly what you have now at lower cost. Although when push comes to shove you could potentially get that from retentions.
jfman is online now   Reply With Quote
Old 30-01-2023, 12:06   #15
Halcyon
Hello !
 
Halcyon's Avatar
 
Join Date: Mar 2004
Location: Somewhere
Services: Sky, AppleTV, Netflix
Posts: 16,625
Halcyon is seeing silvered starsHalcyon is seeing silvered starsHalcyon is seeing silvered starsHalcyon is seeing silvered stars
Halcyon is seeing silvered starsHalcyon is seeing silvered starsHalcyon is seeing silvered starsHalcyon is seeing silvered starsHalcyon is seeing silvered starsHalcyon is seeing silvered starsHalcyon is seeing silvered starsHalcyon is seeing silvered starsHalcyon is seeing silvered starsHalcyon is seeing silvered starsHalcyon is seeing silvered starsHalcyon is seeing silvered starsHalcyon is seeing silvered starsHalcyon is seeing silvered starsHalcyon is seeing silvered starsHalcyon is seeing silvered stars
Re: Do agents listen at all ?

Seen it many times..... They are mostly sales reps and sadly the majority don't know a thing about the technical side. Luckily a few do.


I phoned up a similar ISP wanting to renew my contract and get told I can have this new router that guarentees broadband all round the house, with this and that, fancy bells and whistles etc.
Keep telling them I have my own router that is ten times better, a house that is fully networked and kitted out with access points, etc.... No clue.
Not interested in TV but still get ignored and try to be sold a TV package.


Then get recommended a packagae that is half the speed of what I'm already getting.


Told them to leave it and phoned again a few days later. Got through to someone who knew what I was on about, sorted it there and then.


It's pot luck who you get but when someone does finally listen to you then it makes things a lot easier.
__________________
.
-

Halcyon is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 22:47.


Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.