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Old 05-02-2023, 13:36   #1
Rillington
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Sky Broadband

I am looking to leave my ISP due to mid-contract price increases and the clause that allows them to do this and not for it to be a breach of contract, thereby not allowing you to leave without penalty if there is a mid-contract price increase.

My favoured ISP to move to is Sky so therefore I was wondering what the situation is with Sky regarding this issue, and also whether the good reputation which Sky seems to have is the case based on user's experiences as Sky seems to come towards the top of listener positive feedback charts and similarly never seem to get a mention when most complained about ISPs get listed.

And where is the CS based? Is it all in the UK or has any/all of it been offshored?

Any thoughts would be appreciated.
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Old 05-02-2023, 14:38   #2
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Re: Sky Broadband

https://www.choose.co.uk/broadband/g...-call-centres/
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Sky have customer contact centres in Leeds, Newcastle, Stockport, Manchester and elsewhere. Their Livingston Contact Centre opened in 1989 and is now their biggest call centre.
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Old 05-02-2023, 19:49   #3
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Re: Sky Broadband

Been with sky a few years now and when I've had to call customer services they've been UK based. Though I have to say I've not had many reasons to call technical support.

One thing about Sky is they will always match the new customer price at the end of your contract - all I do is call up and ask and they may even surprise you with an even lower price.

Their internet has been OK but looking at the data from my SamKnows box it's been a steady downwards trend over the last three years when it comes to speed.
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Old 06-02-2023, 14:08   #4
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Re: Sky Broadband

Thank you for both replies.

And what is Sky's current behaviour regarding annual price increases?
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Old 19-09-2023, 23:24   #5
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Re: Sky Broadband

Think the broadband is down nationwide for most customers
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Old 19-09-2023, 23:59   #6
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Re: Sky Broadband

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Originally Posted by TheDaddy View Post
Think the broadband is down nationwide for most customers
Someone at work mentioned that earlier, national outage of some sort.
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Old 20-09-2023, 00:19   #7
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Re: Sky Broadband

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Originally Posted by Paul View Post
Someone at work mentioned that earlier, national outage of some sort.
Apparently DNS issue, changing DNS appears to work.
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Old 20-09-2023, 12:32   #8
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Re: Sky Broadband

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Originally Posted by pip08456 View Post
Apparently DNS issue, changing DNS appears to work.
Can you change the DNS on a Sky router?
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Old 20-09-2023, 13:38   #9
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Re: Sky Broadband

Went down for us about 10.30 last night, we also lost mobile internet too.
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Old 20-09-2023, 15:30   #10
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Re: Sky Broadband

To what extent do Sky actually manage the network? I assumed the level of uptime would be the same irrespective of which provider uses the Openreach line?
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Old 20-09-2023, 17:37   #11
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Re: Sky Broadband

Quote:
Originally Posted by Damien View Post
To what extent do Sky actually manage the network? I assumed the level of uptime would be the same irrespective of which provider uses the Openreach line?
SKY uses LLU so has their own equipment at the exchange. Openreach would only be responsibe for exchange - property.
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Old 20-09-2023, 17:57   #12
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Re: Sky Broadband

Assuming it is also DNS related, I would think they manage their own DNS servers.
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Old 18-10-2023, 09:35   #13
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Re: Sky Broadband

Sky will today announce the launch of Full Fibre 100 giving Sky their sixth Broadband package sitting alongside superfast 35, superfast 59, ultrafast 145, ultrafast plus 500 and gigafast 900
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