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Lower/cancel internet mid contract info
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Old 13-12-2021, 19:19   #1
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Lower/cancel internet mid contract info

Hi,

Been having issue with our internet (don't really want to get into the reason) and been looking at changing ISP, however we are mid contract.

Due to being mid contract, would it be possible to completely remove the internet and keep the phone and TV, our would that mean a new contact?

Or would I need to downgrade it to the lowest available?

Thanks
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Old 13-12-2021, 20:04   #2
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Re: Lower/cancel internet mid contract info

Any change to your package tends to start a new minimum term, so removing or downgrading just Internet would result in a new minimum term and possibly disconnection fees (if you removed Internet altogether) . I'd call retentions and see whether they can do anything.

Early termination fees:
https://www.virginmedia.com/shop/the...onnection-fees
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Old 13-12-2021, 21:04   #3
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Re: Lower/cancel internet mid contract info

Both BT and Sky are currently offering to pay for any fees for changing to them mid contract.
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Old 15-12-2021, 17:15   #4
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Re: Lower/cancel internet mid contract info

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Originally Posted by RichardCoulter View Post
Both BT and Sky are currently offering to pay for any fees for changing to them mid contract.
So have you finally jumped ship
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Old 15-12-2021, 17:51   #5
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Re: Lower/cancel internet mid contract info

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Originally Posted by Itshim View Post
So have you finally jumped ship
Doubt it, he likes the compensation he weedles out of VM. I'm sure they'd be happy if he did.
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Old 16-12-2021, 17:07   #6
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Re: Lower/cancel internet mid contract info

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Originally Posted by pip08456 View Post
Doubt it, he likes the compensation he weedles out of VM. I'm sure they'd be happy if he did.
I wonder if they recognise the name if they would even take him
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