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A month on, and no phone line still
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Old 11-04-2018, 12:14   #1
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A month on, and no phone line still

Having a complete nightmare at the moment.
We moved house recently - in our old house we had Residential BB & phone line, and a business line.

There were various issues around getting the business line moved - namely around not being able to keep the phone number, as was documented elsewhere... anyway, eventually after several weeks we got the agreement that the line could be moved, and we'd switch over the business BB as well, meaning we would only have a residential phone line.

We book in the business install (14th of March), and then the residential install a few days later (19th).

Day of the business install, they do the BB no problem - but says he can't do the business line as there's no capacity in the cabinet - says he needs to get the networks team to increase capacity - because he's business he has no insight into whether all the existing lines are being used as they're residential and has no access to that database. I say we have a residential install happening in the next few days, and will he have the same problem? - he says hopefully not, as he'll be able to tell whether any of the lines are free.. in the meantime he will request for more capacity.


Residential guy turns up, says he can't do anything, doesn't know why he was sent out, since the business guy knows more than he does, and if he's put in a request for more capacity there's no point in him having come out...tells me someone will be in touch in a few days...

After nearly a month of no contact I call them (that said, my wife has been chasing up the business people in the meantime, but has had no luck at all just gets passed around being told someone will call back, but they never do - and this is made even harder given that Virgin Mobile signal here is awful, so we have to stand in the porch to make a call - in the process of moving from Virgin mobile, but these things take time...) - essentially no one can give me an update, or an idea of when the install might be done - the department that is dealing with it can't be contacted, don't provide updates, and can't give any kind of timelines.

So I don't know if I have to wait 6 days, 6 weeks, or 6 months - and now I'm wondering if I shouldn't just go and get a BT line - and cancel the business services and go for BT with that.
Supposedly we're in a contract with virgin for the business stuff, but given they're not providing the services they are contracted for, I don't see how that could be enforceable

Thoughts/comments/suggestion?
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Old 11-04-2018, 15:36   #2
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Re: A month on, and no phone line still

Contact the CEO's office?
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Old 12-04-2018, 09:11   #3
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Re: A month on, and no phone line still

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Originally Posted by joglynne View Post
Contact the CEO's office?
Yeah, that's our next step - it's just ridiculous that we have to.
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Old 24-08-2018, 13:00   #4
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Re: A month on, and no phone line still

Quote:
Originally Posted by Mr_love_monkey View Post
Yeah, that's our next step - it's just ridiculous that we have to.
So in the end we contacted the CEO office, and eventually we did get a business line installed and kept the same number. I think it finally happened mid July, and that was after several more failed visits by techs.

No blame/complaint is made towards the techs, they often came out knowing that the problem wasn't resolved but had to come out as some department had told the CEOs office that it was all fixed - and then they'd waste their time trying to get it work.
One tech in particular went above and beyond to get us a phone line, running several hundred meters of cable from one cabinet to another...

Sadly they can't offer us a residential line - they said there's things they can do because it's a business line, but those options aren't open to them for residential....essentially they said they can't give us a timeframe as to when they might be able to give us a line...

Anyway, I've now booked an appointment to get a BT line installed for the residential, which is a bit of a pain, but there we go
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Old 24-08-2018, 13:53   #5
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Re: A month on, and no phone line still

Why pay BT for a line when you can easily set up a VOIP line over your VM broadband?
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Old 24-08-2018, 14:12   #6
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Re: A month on, and no phone line still

Quote:
Originally Posted by dave_dph View Post
Why pay BT for a line when you can easily set up a VOIP line over your VM broadband?
The wife wants a 'real' phone line
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Old 25-08-2018, 01:50   #7
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Re: A month on, and no phone line still

Of course, when it comes to talking / having a real phone line...what else?

Blame it on the wife!
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Old 25-08-2018, 03:59   #8
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Re: A month on, and no phone line still

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Originally Posted by Mr_love_monkey View Post
The wife wants a 'real' phone line
VOIP is a real phone line.
Besides which all phone lines are digital one you reach the exchange.
I've been using a Skype phone number on my PC for years now, works perfectly.
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Old 25-08-2018, 04:07   #9
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Re: A month on, and no phone line still

Yes, but that is because you are a man.

Being a woman is defined by the need / wish to talk - you can't blame the guy for his wife's biological genetics.
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Old 25-08-2018, 10:59   #10
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Re: A month on, and no phone line still

Quote:
Originally Posted by Paul M View Post
VOIP is a real phone line.
Besides which all phone lines are digital one you reach the exchange.
I've been using a Skype phone number on my PC for years now, works perfectly.
I know that, you know that.... but my wife is against change...and yes, I could probably do it without her knowing, but the first time she can't make a call because the internet isn't working, or can't make a call for some other reason, it would all be my fault.

Personally I'd be happy without a phone line.
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Old 25-08-2018, 11:34   #11
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Re: A month on, and no phone line still

Doesn't she have a mobile? I thought all women had them.
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Old 25-08-2018, 12:41   #12
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Re: A month on, and no phone line still

Quote:
Originally Posted by Mr_love_monkey View Post
I know that, you know that.... but my wife is against change...and yes, I could probably do it without her knowing, but the first time she can't make a call because the internet isn't working, or can't make a call for some other reason, it would all be my fault.

Personally I'd be happy without a phone line.
Grow a pair, pull some trousers on and sign up to vonage
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Old 25-08-2018, 12:46   #13
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Re: A month on, and no phone line still

Quote:
Originally Posted by heero_yuy View Post
Doesn't she have a mobile? I thought all women had them.
She does, but we are also in an area where phone coverage is awful. We are in a dead zone, with only O2 reaching us with a semi decent signal.

---------- Post added at 12:46 ---------- Previous post was at 12:44 ----------

Quote:
Originally Posted by jb66 View Post
Grow a pair, pull some trousers on and sign up to vonage
Yeah, because completely ignoring what my wife wants/doesn't want makes me more of man than I already am.
Perhaps I should just hit her over the head with a rock and drag her back to my cave to achieve man level '10'
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Old 25-08-2018, 12:54   #14
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Re: A month on, and no phone line still

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Originally Posted by Mr_love_monkey View Post
She does, but we are also in an area where phone coverage is awful. We are in a dead zone, with only O2 reaching us with a semi decent signal.

---------- Post added at 12:46 ---------- Previous post was at 12:44 ----------



Yeah, because completely ignoring what my wife wants/doesn't want makes me more of man than I already am.
Perhaps I should just hit her over the head with a rock and drag her back to my cave to achieve man level '10'
02 supports wifi calling if your phone and plan supports it.

https://www.o2.co.uk/business/suppor...and-4g-calling
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Old 25-08-2018, 13:05   #15
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Re: A month on, and no phone line still

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Originally Posted by SnoopZ View Post
02 supports wifi calling if your phone and plan supports it.

https://www.o2.co.uk/business/suppor...and-4g-calling
We are on Giffgaff - which uses O2 - but our phones don't support it anyway.
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