Tivo V6 Virgin Media V6 - Powered by TiVo(new STB) - Page 136

david_w2k · 07-12-2016, 11:30

Quote:

Originally Posted by jonandmarkuk

I think a lot of people aren't getting the e-mails at the moment (possibly due to volume of orders)
Having said that I recently upgraded to 200mb broadband and it still took 3-4 days for the e-mail confirmation to come through.
Ordered the Tuesday evening, e-mail didn't arrive until late Sunday evening.

I got my v6 boxes ordered, but only after been told 3 different prices, twice being told my contract would go up.
After 2 hours with the online chat I finally got a price in line with other people £114 for 2 boxes and no contract increase.
Not being installed until Jan though

OK cool that is good to know. I cannot remember the exact figure they gave me so will update once I have the email so that I don't provide misinformation, but sounds about right.

spiderplant · 07-12-2016, 11:35

Quote:

Originally Posted by JohnWB

Does anyone know the height and width of the V6 box. The sizes quoted in various places don't match the pictures.

I haven't measured one, but this says 230mm x 153mm x 55mm, which sounds about right. It's about the same size as a SuperHub 3, or a V-HD, if you have one of those.

RB2004 · 07-12-2016, 11:39

Quote:

Originally Posted by JohnWB

Does anyone know the height and width of the V6 box. The sizes quoted in various places don't match the pictures.

if you have a TiVo box already you can extrapolate a rough measurement from this image.

carbon60 · 07-12-2016, 12:17

Just managed to get through to an onshore call centre, I've been quoted just £49.95, she waived the activation fee also. We'll see what the email says. Increase in monthly fee by £3.78 to change from a V+ to a TiVo v6 but she managed to get it discounted by £3 for 6 months so just a 78p increase. I still think that's incorrect but I'm going to get rid of a Samsung V box at some point in the new year so I'm mess about with the package then.

Installation date: Sunday 11th December.

passingbat · 07-12-2016, 12:46

Quote:

Originally Posted by vincerooney

passingbat how did you do it? This is EXACTLY what i want but i keep being told my package will go up and being told its hundreds of quid for installation.

Ive already emailed the CEO complaining since ive 8 different people now and 8 different quotes!

Many years ago, I was speaking to retentions about an issue and because I was a long term customer, they told me to always go through Retentions for anything.

I decided to renew my line rental saver and, at the same time, ask about the V6. I had to change to the new M+ equivalent package, but also dropped the 'Talk 08 2' freebie that VM gave me several years ago, which, apparently, I hardly used. That, plus my loyalty discount, made it slightly cheaper.

Also, because I've been with cable for nearly 20 years, and got the current Tivo as soon as it was launched, I got the V6 for £49.99.

It's good to know that VM appreciates long term loyalty. BTW, I always ask (politely) and never demand.

david_w2k · 07-12-2016, 12:49

Quote:

Originally Posted by david_w2k

OK cool that is good to know. I cannot remember the exact figure they gave me so will update once I have the email so that I don't provide misinformation, but sounds about right.

Just in case anyone cares, I did just get the email through. My new monthly charge is £80.50 for Full House TV, 200meg, Talk weekends, line rental etc. EDIT: Which I think is the same as I was already paying now I am out of my promotional period.

Install/activation for 2x V6 boxes is £114.89

Sound about right?

Looking forward to hopefully having a box which actually responds within 5 seconds of pressing a button

Salu · 07-12-2016, 13:05

Does anyone know what would craic is with having a faulty Tivo replaced with a V6 as the Tivo has a dodgy tuner that sometimes pixelates, pauses, misses sound etc. I know that one of the tuners is dodgy as an engineer told me at the last visit.

Would you have to go down the route of calling out an engineer and having the Tivo swapped for another Tivo or could you have it upgraded to the V6 at that point? I don't really want to go through multiple box swaps.

I realise of course I could just request an upgrade, pay the fees etc....but it does feel like I shouldn't have to pay for the engineer visit. Happy to pay for the upgrade btw.

BenMcr · 07-12-2016, 13:09

All fault replacements are like for like.

V6 is a paid upgrade, so has to be specifically ordered.

Mythica · 07-12-2016, 14:12

Still not sure why I've been charged £64.94 for two V6s. Was very clear that I wanted two. Rang back a few hours later and she confirmed two boxes were ordered. I wonder if the people who registered interest but couldn't get round to ringing still got offered one box for free. I don't know whether these charges show one box or two as the £0.00 is a Virgin V6 activation fee yet the £99.95 is a V6 box activation fee, so worded differently. Is the Virgin V6 activation fee of £0.00 the free box?

Other fees, charges & credits

One-off charges & credits

Virgin V6 Activation Fee £0.00
Activation Fee £14.99
Manned Installation Credit £40.00CR
Manned Installation Charge £40.00
V6 Box Activation Credit £50.00CR
V6 Box Activation Fee £99.95
One-off charges & credits total £64.94
Other fees, charges & credits total* £64.94

david_w2k · 07-12-2016, 14:17

Just been talking to a friend who is a new VM customer... They have been told they cannot have one without losing their new customer discount (£35/month!). Is that definitely the case?

jonandmarkuk · 07-12-2016, 14:22

Quote:

Originally Posted by Mythica

Still not sure why I've been charged £64.94 for two V6s. Was very clear that I wanted two. Rang back a few hours later and she confirmed two boxes were ordered. I wonder if the people who registered interest but couldn't get round to ringing still got offered one box for free. I don't know whether these charges show one box or two as the £0.00 is a Virgin V6 activation fee yet the £99.95 is a V6 box activation fee, so worded differently. Is the Virgin V6 activation fee of £0.00 the free box?

Other fees, charges & credits

One-off charges & credits

Virgin V6 Activation Fee £0.00
Activation Fee £14.99
Manned Installation Credit £40.00CR
Manned Installation Charge £40.00
V6 Box Activation Credit £50.00CR
V6 Box Activation Fee £99.95
One-off charges & credits total £64.94
Other fees, charges & credits total* £64.94

You are very lucky if you managed to get two for £64.94.

I registered interest ages ago and after initially being told it would be £154 just for one box I finally managed to get them for £114.
I'm really not sure of the logic with different prices, it simply causes confusion and upset when other people can't get the same deals (we live in an age where people find out what other people got).

Ultimate.Conj · 07-12-2016, 14:30

Quote:

Originally Posted by Mythica

Still not sure why I've been charged £64.94 for two V6s. Was very clear that I wanted two. Rang back a few hours later and she confirmed two boxes were ordered. I wonder if the people who registered interest but couldn't get round to ringing still got offered one box for free. I don't know whether these charges show one box or two as the £0.00 is a Virgin V6 activation fee yet the £99.95 is a V6 box activation fee, so worded differently. Is the Virgin V6 activation fee of £0.00 the free box?

Other fees, charges & credits

One-off charges & credits

Virgin V6 Activation Fee £0.00
Activation Fee £14.99
Manned Installation Credit £40.00CR
Manned Installation Charge £40.00
V6 Box Activation Credit £50.00CR
V6 Box Activation Fee £99.95
One-off charges & credits total £64.94
Other fees, charges & credits total* £64.94

I have exactly the same. They have confirmed to me twice that I will be having two boxes and my bill has gone up £10 because 2 x V6s are replacing 2 x VHDs

I am on the VIP package, not sure whether this influences anything...a box for free? lol

jonandmarkuk · 07-12-2016, 14:49

Out of interest, anyone who got a v6 box for free, did you have a random additional box showing in the 'Manage Tivo' section on the TV Anywhere website (not in the app).

Mythica · 07-12-2016, 14:59

Quote:

Originally Posted by Ultimate.Conj

I have exactly the same. They have confirmed to me twice that I will be having two boxes and my bill has gone up £10 because 2 x V6s are replacing 2 x VHDs

I am on the VIP package, not sure whether this influences anything...a box for free? lol

Can I be rude and ask what you pay for VIP?

I was paying £144 which was one TiVo and one V+. The new VIP includes two TiVo's for £120 which I upgraded to but looks like they applied a discount without asking (£101, rang retentions) but with the new VIP having two TiVo's there isn't a charge or more so the charges are included in the VIP price. So is it right your price went up £10?

spiderplant · 07-12-2016, 14:59

Quote:

Originally Posted by jonandmarkuk

did you have a random additional box showing in the 'Manage Tivo' section on the TV Anywhere website (not in the app).

That's your mobile device. It just gets a random name assigned.

---------- Post added at 14:59 ---------- Previous post was at 14:59 ----------

Quote:

Originally Posted by Salu

I know that one of the tuners is dodgy as an engineer told me at the last visit.

If it really has a dodgy tuner, he should have swapped the box. But I suspect really you have a signal fault that he couldn't resolve. I suggest you report it again.