Sky Cinema and Entertainment UHD to launch
25-02-2021, 12:24
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#16
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cf.member
Join Date: Jul 2010
Posts: 16
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Re: Sky Cinema and Entertainment UHD to launch
Quote:
Originally Posted by BenMcr
Existing customers have to add the Sky Entertainment and Cinema UHD pack on for £6 a month.
It's only currently included in Ultimate Oomph for new customers.
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Hi Ben,
I'm a current Ultimate Oomph subscriber with TV360. I'm able to go into the Sky Cinema UHD screen under 'Movies' and select titles to play. From responses further up this thread, it seems other users are receiving 'unsubscribed' messages although it plays fine on my end. Other than the picture looking marginally better than the broadcast stream I see no improvement e.g. no HDR (is this part of the deal?), DD5.1 rather than DD5.1+ or Atmos. I assume this is playing the HD stream and missing the prompt for me to subscribe to UHD?
Before I pay for any upgrade, are you able to confirm if HDR and/or improved sound (DD+/Atmos) are included with the picture resolution boost on Sky Cinema UHD?
As a general comment (not aimed at yourself Ben), I find it frustrating that UHD is being charged on top of existing Ultimate Oomph packages and the promise of Sky Sports UHD and not having to faff around switching to Sky kept me with Virgin at my previous contract renewal in June as the Sky price/package was largely comparable. But hey ho, not particularly surprised and expecting to be hit with further costs when Sports do launch.
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25-02-2021, 12:32
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#17
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Sky Cinema and Entertainment UHD to launch
On the 360 On Demand I believe it behaves differently.
It will play back the best available option in your subscription, rather than have have separate HD and UHD options or upgrade messages.
Same as the way that you only get either HD or SD in your live channels.
HDR isn't included as far as I'm aware, nor is Atmos.
__________________
I work for Virgin Media but all views are my own.
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25-02-2021, 12:51
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#18
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cf.member
Join Date: Jul 2010
Posts: 16
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Re: Sky Cinema and Entertainment UHD to launch
Quote:
Originally Posted by BenMcr
On the 360 On Demand I believe it behaves differently.
It will play back the best available option in your subscription, rather than have have separate HD and UHD options or upgrade messages.
Same as the way that you only get either HD or SD in your live channels.
HDR isn't included as far as I'm aware, nor is Atmos.
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Thanks a lot for clarifying.
Based on a check of virginmedia.com/shop/bundles just now, It's interesting that this cost appears to have been absorbed in the total bundle cost for new subscribers after the 18 month promotional period (£139 ongoing cost) whereas I'm being asked to pay for Sky UHD and will still pay the same bundle cost (£139) at the end of my current contract without UHD or presumably £145 with UHD. I appreciate I have negotiated discounts etc. and don't pay full whack but if the undiscounted bundle cost without new customer promotions had increased by £6 to £145, I'd have been more receptive to existing customers being excluded as the new customers would've seen the increase eventually. In this case, it's a show of disregard to the existing customer base.
EDIT: Again, the above not aimed at anyone in particular, just a bit of a moan at Virgin Media more generally!
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25-02-2021, 13:14
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#19
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,581
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Re: Sky Cinema and Entertainment UHD to launch
I must say, a £6 surcharge for Sky UHD entertainment and movies is rather steep. I won’t be going for that.
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Last edited by OLD BOY; 25-02-2021 at 13:22.
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25-02-2021, 13:21
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#20
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Sky Cinema and Entertainment UHD to launch
You won't get UHD without the add on.
__________________
I work for Virgin Media but all views are my own.
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25-02-2021, 13:30
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#21
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,302
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Re: Sky Cinema and Entertainment UHD to launch
Quote:
Originally Posted by OLD BOY
I must say, a £6 surcharge for Sky UHD entertainment and movies is rather steep. I won’t be going for that.
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Me neither.
__________________
“The only lesson you can learn from history is that it repeats itself”
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25-02-2021, 14:19
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#22
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cf.mega poster
Join Date: Mar 2010
Posts: 12,313
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Re: Sky Cinema and Entertainment UHD to launch
Quote:
Originally Posted by BenMcr
On the 360 On Demand I believe it behaves differently.
It will play back the best available option in your subscription, rather than have have separate HD and UHD options or upgrade messages.
Same as the way that you only get either HD or SD in your live channels.
HDR isn't included as far as I'm aware, nor is Atmos.
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A few titles in HDR to test are Cobra , Bulletproof South Africa
Last edited by muppetman11; 25-02-2021 at 14:25.
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25-02-2021, 14:45
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#23
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cf.mega poster
Join Date: Dec 2016
Posts: 1,641
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Re: Sky Cinema and Entertainment UHD to launch
Quote:
Originally Posted by OLD BOY
I must say, a £6 surcharge for Sky UHD entertainment and movies is rather steep. I won’t be going for that.
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Sky customers have to pay extra for UHD so why shouldn't VM customers?
Of course it is your choice.
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25-02-2021, 17:17
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#24
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cf.addict
Join Date: Apr 2008
Services: Virgin Media Ultimate Package with M600 Broadband , 360 Box owner , Volt Mobile, + Virgin Home Phon
Posts: 323
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Re: Sky Cinema and Entertainment UHD to launch
Looking on the sky one uhd demand all sections are showing uhd then the next screen you only get the HD option does anyone else have that also none of the movies play I still have to subscribe Grr
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25-02-2021, 17:18
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#25
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cf.addict
Join Date: Feb 2010
Services: V.I.P
Posts: 138
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Re: Sky Cinema and Entertainment UHD to launch
The charge is all well and good. But was it made out at the time back when we knew this was coming that there would be a charge?
I can't recall.
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25-02-2021, 17:25
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#26
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cf.geek
Join Date: Dec 2013
Posts: 956
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Re: Sky Cinema and Entertainment UHD to launch
Have I got this correct.
Those that take the Ultimate Oomph package now pay £139 (forget the cheaper price for now) with no price rise added and Sky UHD included.
Those already on Ultimate Oomph package pay £139 plus £4 price rise plus £6 Sky UHD.
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25-02-2021, 17:31
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#27
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cf.addict
Join Date: Apr 2008
Services: Virgin Media Ultimate Package with M600 Broadband , 360 Box owner , Volt Mobile, + Virgin Home Phon
Posts: 323
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Re: Sky Cinema and Entertainment UHD to launch
And don't forget another £6 a month for Sky Sports UHD Channels my contract runs out middle of May 2021 so I'll ring the April to Negotiate new 360 box superhub 4 and UHD on movies and sports
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25-02-2021, 17:31
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#28
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Sky Cinema and Entertainment UHD to launch
Quote:
Originally Posted by Mythica
Have I got this correct.
Those that take the Ultimate Oomph package now pay £139 (forget the cheaper price for now) with no price rise added and Sky UHD included.
Those already on Ultimate Oomph package pay £139 plus £4 price rise plus £6 Sky UHD.
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As far as I know, anyone on Ultimate Oomph taken out after 1st July 2020 won't be getting a price rise till at least the end of this year as they're on the 18 month contracts that aren't part of price rise right now. But they will pay the £6 for the UHD add on.
__________________
I work for Virgin Media but all views are my own.
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25-02-2021, 17:35
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#29
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cf.geek
Join Date: Dec 2013
Posts: 956
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Re: Sky Cinema and Entertainment UHD to launch
Quote:
Originally Posted by BenMcr
As far as I know, anyone on Ultimate Oomph taken out after 1st July 2020 won't be getting a price rise till at least the end of this year as they're on the 18 month contracts that aren't part of price rise right now. But they will pay the £6 for the UHD add on.
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So paying £10pm for basically the same package? Ok on the new package you only get one recordable box but who on earth thought this was a good idea.
What reasoning is there that some have to pay while others get it included?
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25-02-2021, 17:41
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#30
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cf.addict
Join Date: Apr 2008
Services: Virgin Media Ultimate Package with M600 Broadband , 360 Box owner , Volt Mobile, + Virgin Home Phon
Posts: 323
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Re: Sky Cinema and Entertainment UHD to launch
Quote:
Originally Posted by Mythica
So paying £10pm for basically the same package? Ok on the new package you only get one recordable box but who on earth thought this was a good idea.
What reasoning is there that some have to pay while others get it included?
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Typical Virgin Media they do everything for new customers but forget customers who have been here since 2008 like me etc
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