4K : Sky Cinema and Entertainment UHD to launch

[jfman]

Originally Posted by Bob

I mean this whole situation isn't without precedent. There were several versions of the VIP package floating around which had different broadband speeds depending on when you signed up. Remember my parents being locked on 200MB even though they could have 350MB but they couldn't take advantage even when they upgraded their modem/router.

But regardless, drawing a distinction between old and new customers on a seemingly similar package ALWAYS leaves a sour taste. You'd think that companies would have learned by now...

Indeed.

My area of expertise isn't PR but we are doing this because within your contract we are allowed to, so tough and be happy, proles doesn't sound like a savvy marketing campaign to me.

[Bob]

Originally Posted by Mythica

From what I remember though I could be wrong, those on the VIP packages with different speeds were just waiting for their area to be upgraded. I'm sure that's what happened to us in the past but were eventually upgraded to the correct speed.

Yeah that was the case, but there was no pathway to change once the upgrade had happened. Or maybe the upgrade happened at a point when all the packages changed. But there ended up being multiple versions of the same package.