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Virgin launch new WiFi pods and Hub WiFi improvements
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Old 15-01-2021, 00:30   #16
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Re: Virgin launch new WiFi pods and Hub WiFi improvements

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Originally Posted by ASMO View Post
Customers will be able to request the new service by calling customer care and most Hub 3 customers can order via the Connect App.

i cant see this on the app? any ideas
On the connect app go to broadband and connect to wifi, tap the menu option in the top right and choose "Scan for WiFi blackspots".

This will then take you through a whole process of going room to room and checking wifi signal however it has no idea where you actually are so just walk to the lowest signal point (or down the road) and scan, at first it will try to "optimise" your wifi which probably means change channel and then it should offer a booster when that doesn't work. It only offered me one, the terms and conditions say a 2nd will only be sent following assessment by a virgin media agent inside the account address whatever that means and a 3rd will only be installed by a technician after a review of your network setup.

FYI to anyone trying this, I just went through this process and I am on a discounted Ultimate Oomph package and it explicitly stated it was free for Ultimate Oomph customers and that there would be no changes to my contract but on the final confirmation page it tried to add 5 to my monthly charge!!

I will try to phone them tomorrow as it can't hurt to try for free. According to the Plume site below it supports an ethernet backhaul which I will use so speeds should be reasonable.

https://support.plume.com/hc/en-gb/a...i-performance-
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Old 15-01-2021, 11:35   #17
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Re: Virgin launch new WiFi pods and Hub WiFi improvements

This is what I'm getting when I try to order

Sorry Unfortunately this offer isn’t available to you at the moment, but keep checking back as it will be soon.
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Old 15-01-2021, 13:50   #18
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Re: Virgin launch new WiFi pods and Hub WiFi improvements

My Eero mesh gives gives me flawless coverage throughout my home and garden, coupled with a simple app, it's hard to beat.
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Old 16-01-2021, 21:20   #19
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Re: Virgin launch new WiFi pods and Hub WiFi improvements

Managed to order the Intelligent Wi-Fi Plus service with my Gig one FOC on Friday after talking to 5 people. Come on Tuesday had to talk to customer care to get them ordered then Tech support was crazy.
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Old 16-01-2021, 21:58   #20
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Re: Virgin launch new WiFi pods and Hub WiFi improvements

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Originally Posted by ASMO View Post
i cant see this on the app? any ideas
yeah, don't bother. VM keep trying to release new apps, shubs and other bits of tech to try give the impression they are being innovative and keeping up with technology and every time everyone jumps on the bandwagon, gets it and then moans it doesn't work and VM support are useless etc etc. When will you all learn your lesson. Freebies are great but if it causes you a load of hassle why bother? If you are all so concerned about your wifi performance that much then buy a proper router and/or proper wireless access points. If not then you are doomed to VM performance standards for eternity.
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