Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Phone number for retentions

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Fixed Phone Service

Phone number for retentions
Reply
 
Thread Tools
Old 25-02-2020, 20:13   #1
alanbjames
cf.mega poster
 
alanbjames's Avatar
 
Join Date: Jun 2012
Location: Swansea, South Wales UK.
Age: 68
Services: XL Phone, XXL 350mb BB SH3 (wired).
Posts: 2,136
alanbjames has a brilliant futurealanbjames has a brilliant futurealanbjames has a brilliant futurealanbjames has a brilliant futurealanbjames has a brilliant futurealanbjames has a brilliant futurealanbjames has a brilliant futurealanbjames has a brilliant futurealanbjames has a brilliant futurealanbjames has a brilliant futurealanbjames has a brilliant futurealanbjames has a brilliant future
Phone number for retentions

Anyone know what the number is to contact Virgin retentions is now on a fixed line? Ive tried 150 but it doesn't give the option in main menu if u wish to leave anymore.


The reason i ask is because i cannot get any satisfaction from their call centers and trying to talk to someone who is Chinese and barely understands English is a joke.

I called them yesterday as my loyalty discount was due to run out next month and we came to an agreed price yesterday which i was happy with. Over night i get an email with new contract for a price which is more than i agreed to so today i rang them and i get told that they cannot honor the price that they quoted me yesterday on the phone.

So i wish to speak to retentions to see what deals they can offer me or i will switch to Sky.
alanbjames is offline   Reply With Quote
Advertisement
Old 25-02-2020, 20:30   #2
jb66
cf.mega poster
 
jb66's Avatar
 
Join Date: Aug 2009
Posts: 5,326
jb66 has a bronze arrayjb66 has a bronze arrayjb66 has a bronze array
jb66 has a bronze arrayjb66 has a bronze arrayjb66 has a bronze arrayjb66 has a bronze arrayjb66 has a bronze arrayjb66 has a bronze arrayjb66 has a bronze arrayjb66 has a bronze array
Re: Phone number for retentions

You cant select to speak to retentions, you need to speak to the indian call centres first and cancel the service, they then will transfer you
__________________
"The postings on this site are my own and don't necessarily represent Virgin Media's positions, strategies or opinions."
jb66 is offline   Reply With Quote
Old 25-02-2020, 22:38   #3
weenie
Believe in yourself ...
 
weenie's Avatar
 
Join Date: Dec 2013
Location: Here & there ...
Services: tv phone mobile broadband V6 and tivo.
Posts: 5,231
weenie has a nice shiny starweenie has a nice shiny star
weenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny starweenie has a nice shiny star
Re: Phone number for retentions

When I was a VM customer I used to always call this number, no idea if if still works but you could give it a try and hopefully explain your situation, good luck.

https://www.cableforum.uk/board/show...51&postcount=5
__________________
A smile is a curve that sets everything straight.
weenie is offline   Reply With Quote
Old 26-02-2020, 19:04   #4
alanbjames
cf.mega poster
 
alanbjames's Avatar
 
Join Date: Jun 2012
Location: Swansea, South Wales UK.
Age: 68
Services: XL Phone, XXL 350mb BB SH3 (wired).
Posts: 2,136
alanbjames has a brilliant futurealanbjames has a brilliant futurealanbjames has a brilliant futurealanbjames has a brilliant futurealanbjames has a brilliant futurealanbjames has a brilliant futurealanbjames has a brilliant futurealanbjames has a brilliant futurealanbjames has a brilliant futurealanbjames has a brilliant futurealanbjames has a brilliant futurealanbjames has a brilliant future
Re: Phone number for retentions

Its all been sorted now, spoke to a lovely Scottish Lass in retentions and she not only sorted things for me, she bettered the deal i was previously offered so im saving an extra £9 a month.
alanbjames is offline   Reply With Quote
Old 04-03-2020, 14:07   #5
JPAC
cf.addict
 
Join Date: Nov 2005
Location: N E Lincs
Posts: 423
JPAC is a name known to allJPAC is a name known to allJPAC is a name known to allJPAC is a name known to allJPAC is a name known to allJPAC is a name known to allJPAC is a name known to allJPAC is a name known to all
Re: Phone number for retentions

I'm in the same position now but no VM phone, did the 0800 number work?
JPAC is offline   Reply With Quote
Old 04-03-2020, 16:42   #6
JPAC
cf.addict
 
Join Date: Nov 2005
Location: N E Lincs
Posts: 423
JPAC is a name known to allJPAC is a name known to allJPAC is a name known to allJPAC is a name known to allJPAC is a name known to allJPAC is a name known to allJPAC is a name known to allJPAC is a name known to all
Re: Phone number for retentions

Here we go again, cancelled, VM wouldn't come down, the usual "There's nothing more we can do" so ended. Used the 0800 952 2277 free using mobile.
(PS I got Scottish sounding woman, couldn't understand what she said and I'm still unclear when my service ends).

Last edited by JPAC; 04-03-2020 at 17:51.
JPAC is offline   Reply With Quote
Old 05-03-2020, 13:13   #7
007stuart
cf.addict
 
Join Date: Feb 2011
Location: Glasgow
Services: TIVO V6 Meg Service TV XL Virgin Phone Home & Mobile My wife says I have too many SONOS units
Posts: 403
007stuart has a brilliant future007stuart has a brilliant future007stuart has a brilliant future007stuart has a brilliant future007stuart has a brilliant future007stuart has a brilliant future007stuart has a brilliant future007stuart has a brilliant future007stuart has a brilliant future007stuart has a brilliant future007stuart has a brilliant future007stuart has a brilliant future
Re: Phone number for retentions

Quote:
Originally Posted by JPAC View Post
(PS I got Scottish sounding woman, couldn't understand what she said and I'm still unclear when my service ends).
Typical Virgin Offshoring jobs now to Scotland!!

Bring back the Indian Call Centres !!
007stuart is offline   Reply With Quote
Old 05-03-2020, 13:27   #8
JPAC
cf.addict
 
Join Date: Nov 2005
Location: N E Lincs
Posts: 423
JPAC is a name known to allJPAC is a name known to allJPAC is a name known to allJPAC is a name known to allJPAC is a name known to allJPAC is a name known to allJPAC is a name known to allJPAC is a name known to all
Re: Phone number for retentions

The guy at the telecom company I'm switching to had a very strong Indian accent, but it was OK as he said his name was "Alan".
JPAC is offline   Reply With Quote
Old 05-03-2020, 13:46   #9
Ken W
cf.mega poster
 
Ken W's Avatar
 
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 1,732
Ken W has a fine set of QuadsKen W has a fine set of QuadsKen W has a fine set of QuadsKen W has a fine set of QuadsKen W has a fine set of QuadsKen W has a fine set of QuadsKen W has a fine set of QuadsKen W has a fine set of QuadsKen W has a fine set of QuadsKen W has a fine set of QuadsKen W has a fine set of QuadsKen W has a fine set of QuadsKen W has a fine set of QuadsKen W has a fine set of Quads
Re: Phone number for retentions

Quote:
Originally Posted by 007stuart View Post
Typical Virgin Offshoring jobs now to Scotland!!

Bring back the Indian Call Centres !!


I find that the Indian accents were very difficult to under stand
Ken W is online now   Reply With Quote
Old 05-03-2020, 13:57   #10
denphone
Still alive and fighting
 
denphone's Avatar
 
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 2 V6 boxes , XL TV.
Posts: 53,088
denphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver bling
denphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver bling
Re: Phone number for retentions

Quote:
Originally Posted by Ken W View Post
I find that the Indian accents were very difficult to under stand
Indeed its far easier to understand a Scottish accent on the phone IMO.
__________________
“The only lesson you can learn from history is that it repeats itself”
denphone is online now   Reply With Quote
Old 06-03-2020, 17:56   #11
JPAC
cf.addict
 
Join Date: Nov 2005
Location: N E Lincs
Posts: 423
JPAC is a name known to allJPAC is a name known to allJPAC is a name known to allJPAC is a name known to allJPAC is a name known to allJPAC is a name known to allJPAC is a name known to allJPAC is a name known to all
Re: Phone number for retentions

Do VM ring back now with a better offer or is that a thing of the past?
JPAC is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 20:32.


Server: xenon.zmnt.net
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2020, vBulletin Solutions Inc.